Nursing HomeMedicaid Investigative

Alexandria Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1515 N Alexandria Ave., Little Armenia · Los Angeles, CA 90027|177 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.2/5

based on 52 Google reviews

(323) 660-1800 Directions Website

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3/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Above-median deficiencies (44 vs median 13.0)

Below average in CA · Below recommended RN staffing · Low staff turnover (stable workforce) · No penalties on record

Source: Medicare data

What this means for your family

While some families report excellent rehabilitation results and compassionate care for post-surgical recovery, there is a concerning pattern of medication delays and poor communication. If you choose this facility, we recommend frequent in-person visits to ensure hygiene standards and medication schedules are being strictly maintained.

Google Reviews

52 reviews on Google

“Families considering Alexandria Care Center will find a polarizing environment. While some patients praise the compassionate nursing care and successful rehabilitation outcomes for surgeries, multiple reviewers report severe issues with medication delays, unresponsive staff, and poor hygiene standards.”

Quality Themes

Tap a score for details

Strengths

Compassionate rehabilitation and nursing care
Cleanliness in certain areas/rooms
Friendly and welcoming staff members

Concerns

Medication administration delays (mentioned by 3 reviewers)
Unresponsive or difficult-to-reach staff/phone systems (mentioned by 5 reviewers)
Inadequate hygiene and unpleasant odors (mentioned by 2 reviewers)
Understaffing leading to neglected patient needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 42 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I've heard wonderful things about the compassion of your nursing and rehab teams; how do you ensure that level of care remains consistent for every resident?
2What specific steps is the facility taking to improve communication with families and ensure we can always reach a staff member easily?
3Can you tell me more about your protocols for medication administration to ensure everything is delivered accurately and on schedule?
4How does the facility manage cleanliness and hygiene in the common areas and resident rooms to maintain a fresh environment?
5What does a typical day look like for residents in terms of social activities and dining experiences?
6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with doctors?

Personalized based on this facility's data

Key Review Excerpts

“My Grandmother was here for two weeks after a bad fall. In that time, she was cared for very well. Every time any of us called to speak with her, we were connected immediately.”

Rehab patient's family · 2024★★★★★

“At first she was naturally very afraid of being in a nursing home. During her stay everyone was very caring and kind. She recovered from her hip replacement surgery quickly enough to go home in a relatively short time.”

Long-term resident's family · 2023★★★★★

“I was severely injured and was transferred from a hospital to Alexandria to get through 6 weeks in full-size casts on both legs and a fractured right shoulder. I've never before experienced the uncompromised compassion delivered to the residents of Alexandria.”

Rehab patient · 2019★★★★★

Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.46hrs

61%

Registered nurses for medical care

Total Nursing

3.84hrs

94%

All nurses + aides combined

Staff Turnover

13%

Lower is better (< 30% = good)

RN Turnover

28%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility6.2%

Better than Avg

Here

6.2%

19.4%

10.7%

Los angeles

9.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.4%

Better than Avg

Here

6.4%

19.5%

13.7%

Los angeles

10.8%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility3.9%

Better than Avg

Here

3.9%

15.3%

10.5%

Los angeles

9.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.2%

Better than Avg

Here

4.2%

14.4%

10.4%

Los angeles

12.5%

😔

Residents with depression symptoms

↓ Lower is better

This Facility16.6%

Worse than Avg

Here

16.6%

12.1%

7.0%

Los angeles

8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.6%

Los angeles

99.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.7%

Better than Avg

Here

98.7%

79.7%

93.2%

Los angeles

92.5%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.9%

Better than Avg

Here

99.9%

81.8%

94.2%

Los angeles

94.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.5%

Los angeles

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

42deficiencies

Well above state avg (15.4)

46 complaint-triggered

Alexandria Care Center shows a concerning pattern of recurring deficiencies across multiple care areas, with families filing 37 complaints that triggered inspections. The facility repeatedly struggles with care planning, medication management, and infection control issues that persist across surveys from 2023 through 2026. While the facility reports correcting each deficiency, the recurring nature of problems in core care areas suggests systemic challenges that families should carefully consider when evaluating this facility.

Mar 9, 2026Complaint1 finding

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Feb 25, 2026Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 4, 2026Complaint1 finding

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Jan 28, 2026Complaint4 findings

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 30, 2025Complaint5 findings

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Jul 28, 2025Complaint2 findings

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alexandria Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 124 of 188