Alden Park Strathmoor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 11.0)
Below average in IL · Below recommended RN staffing · $115,265 in fines
What this means for your family
While some families report positive experiences with individual caregivers, the recurring reports of severe understaffing and poor administrative communication are significant red flags. If you are considering this facility, we strongly recommend visiting during off-hours to observe staffing levels yourself and asking for a clear, written explanation of their billing and communication protocols.
Google Reviews
Google Reviews
47 reviews on Google“Alden Park Strathmoor receives highly polarized feedback, with some families praising the dedicated nursing staff for their compassionate care, while others report severe neglect and administrative failures. Critical concerns frequently involve chronic understaffing, poor communication with management, and questionable billing practices. Families should be aware that experiences appear to vary significantly depending on the specific staff members involved and the level of care required.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective rehabilitation therapy outcomes
- Strong emotional support for families
Concerns
- Chronic understaffing leading to neglected call lights and slow response times (mentioned by 7 reviewers)
- Poor communication and unprofessionalism from administrative/casework staff (mentioned by 5 reviewers)
- Questionable billing practices and financial disputes (mentioned by 2 reviewers)
- Poor quality or cold food service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance?
- 2I noticed some families have had difficulty reaching administrative staff; what is the best way for us to maintain consistent communication regarding our loved one’s care?
- 3Could you walk us through how your team manages medication administration to ensure accuracy and consistency for residents?
- 4With the rehabilitation therapy department being a noted strength, how do you integrate those therapy goals into the resident's daily routine?
- 5We understand that dining is an important part of daily life; what steps are being taken to improve the quality and temperature of meals served?
- 6How does your leadership team handle billing inquiries or financial questions to ensure transparency for families?
Personalized based on this facility's data
Key Review Excerpts
“The staff is always kind to us, especially to my dad, who visits every other day. They are patient and several have forged a bond with my mom. Each staff member has made an unbearable situation a bit more bearable.”
“The staff is excellent, very caring to meet his needs and learn his ways. Communication is very good and we are thankful for their attentive care.”
“This place is Dangerously understaffed 1 nurse 40 patients my mom is thier right now her blood sugar levels have dropped 2 times recently and no one came to her aid and she was calling out for help”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered 10 deficiency findings, indicating ongoing care issues that prompted external reports. The most recurring problems involve medication management, nutrition and hydration, and fire safety compliance. While most issues show correction dates, the persistence of medication errors, inadequate nutrition, and safety violations across multiple surveys suggests systemic challenges that families should carefully evaluate during visits.
Mar 4, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Jan 21, 2026Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 20, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 22, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 1, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 14, 2025Routine11
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Federal Penalties
Fine
Feb 13, 2025
$91,946
Fine
Apr 4, 2024
$23,319
Ownership & Operations
Who Operates This Facility
Alden Park Strathmoor
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 18 of 27
Ownership & Management
Owners
Alden Realty Services, INC
Owner · Organization
The Floyd a Schlossberg Living Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit aldenparkstrathmoor.com
Medicare data downloads
Original nursing home datasets
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