Alden Debes Rehab & Hcc
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Worst in THE ALDEN NETWORK chain · $150,690 in fines · Abuse citation
What this means for your family
While the facility has a strong reputation for physical therapy and hospice care, the frequency of reports regarding ignored call lights and hygiene neglect is concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care plan to ensure their needs are met.
Google Reviews
Google Reviews
85 reviews on Google“Alden Debes Rehab & HCC receives highly polarized feedback, with some families praising the therapy and nursing staff for successful rehabilitation, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with call light response times, hygiene, and management responsiveness. Families should be aware that experiences appear to vary drastically depending on the specific wing and staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate hospice and end-of-life care
- Helpful and proactive social work department
- Cleanliness of facility in some wings
Concerns
- Slow or ignored call light responses leading to falls (mentioned by 12 reviewers)
- Poor communication and difficulty reaching management (mentioned by 8 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly to prevent resident falls?
- 2Could you walk me through your process for medication administration and how you ensure accuracy and timeliness for residents?
- 3I noticed some feedback regarding communication; what is the best way for family members to reach management or nursing staff when they have urgent questions or concerns?
- 4How does your team coordinate toileting assistance and hygiene schedules to ensure residents receive consistent, dignified care throughout the day?
- 5Since therapy services are a highlight here, how do you integrate those sessions into the daily routine to ensure residents remain active and engaged?
- 6What steps are being taken to improve the consistency of care across all wings of the facility to ensure every resident receives the same high standard of attention?
Personalized based on this facility's data
Key Review Excerpts
“The staff and the rehab center were fantastic with her. They were able to get her stronger to be able to come home.”
“Did she have to wait a few times for help getting to the rest room... yes. But that was only because they were busy helping other patients. As soon as they could they were in the room to answer the call.”
“My dad was there a week hes passed out and hit the ceramic floor 3 out of 4 times . After the 1st or 2 nd time wouldnt you think they would do something…?”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing 19 reports that led to federal citations. The most recurring problems involve accident prevention and safety supervision, medication management, and abuse/neglect protection policies. While the facility reports correcting individual violations, the same safety and medication issues persist across multiple surveys from 2023 through 2024, suggesting ongoing systemic problems that families should carefully consider.
Mar 3, 2026Complaint4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 5, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 15, 2026Complaint1
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Dec 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 25, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 31, 2025Routine17
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Apr 12, 2024
$7,228
Fine
Mar 4, 2024
$106,052
Ownership & Operations
Who Operates This Facility
Alden Debes Rehab & Hcc
for profit
Chain Affiliation
The Alden Network
27 facilities nationwide
Chain avg rating: 2.4/5 · Rank 26 of 27 (Worst)
Ownership & Management
Owners
The Floyd a Schlossberg Living Trust
Owner (parent company) · Organization
Alden Realty Services, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit aldendebes.com
Medicare data downloads
Original nursing home datasets
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