Albemarle Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 225 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 11.0)
- High staff turnover (58%)
- High RN turnover (58%)
Below average in VA · Critically understaffed (RN) · $63,294 in fines
What this means for your family
While the facility offers excellent physical therapy and a modern environment, the recurring reports of neglect and slow response times are concerning. If you choose this facility, we strongly recommend visiting frequently, establishing a direct line of communication with a specific nurse or manager, and monitoring your loved one's hygiene and nutrition closely.
Google Reviews
Google Reviews
225 reviews on Google“Albemarle Health & Rehabilitation Center receives highly polarized feedback, with many families praising the facility's modern appearance, cleanliness, and the effectiveness of its physical and occupational therapy teams. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, inadequate staffing, and substandard food quality. While some families describe a compassionate, top-tier experience, others detail distressing incidents of hygiene neglect and slow response times to call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Modern, clean, and well-maintained facility
- Engaging and dedicated activities department
- Friendly and compassionate individual staff members
Concerns
- Neglect and poor hygiene (e.g., infrequent linen changes, failure to assist with showers/toileting) (mentioned by 11 reviewers)
- Slow or non-existent response to call buttons (mentioned by 6 reviewers)
- Poor food quality, lack of variety, and nutritional inadequacy (mentioned by 8 reviewers)
- Communication barriers and difficulty reaching administration (mentioned by 7 reviewers)
- Understaffing leading to inconsistent care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your activities department receives a lot of praise; could you walk me through what a typical week of engagement looks like for a resident here?
- 2Given the importance of consistent care, what specific protocols do you have in place to ensure that call buttons are answered promptly and that residents receive timely assistance with daily hygiene and toileting?
- 3I see that your facility has been working to improve communication; what is the best way for family members to stay updated on their loved one's care and reach the administrative team directly?
- 4Regarding the dining experience, what steps are you taking to ensure that meals are both nutritious and varied enough to meet the specific dietary preferences of your residents?
- 5With your strong focus on physical and occupational therapy, how do you integrate those sessions into the daily routine to ensure residents stay active and comfortable?
- 6Since you actively engage with feedback online, how do you use that input to make tangible improvements to the quality of care and daily life within the facility?
Personalized based on this facility's data
Key Review Excerpts
“I am now fully recovered from my fractures; walking without pain; doing my own laundry; taking my own showers; and participating and all my therapy sessions. Without the therapy team, I would not be where I am today.”
“The huge spectrum possible outcomes upon using a call button seems ever more infinite. From vibrant go getters with knowledge and caring attitude to bully tactics to intimidate patient into not making additional requests.”
“My mother entered your facility for cardiac rehab following her open heart surgery. She entered into the facility walking, talking and able to handle her own basic 'bodily' needs. Two weeks later my mother could no longer talk, walk, and wearing pampers, had to be removed and emitted into UVA hospital for treatment and care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Most concerning is the pattern of 34 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The facility shows persistent problems with care planning and assessment, nutrition and dietary services, and medication management across multiple surveys from 2021 to 2025. While all deficiencies show correction dates, the recurring nature of similar issues suggests ongoing quality challenges families should carefully evaluate.
Oct 25, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Oct 25, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Jul 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jun 11, 2025Complaint4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 5, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 14, 2024Complaint9
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Federal Penalties
Fine
Oct 25, 2025
$227,256
Fine
Mar 6, 2024
$63,294
Ownership & Operations
Who Operates This Facility
Albemarle Health & Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 32 of 57
Ownership & Management
Owners
Albemarle Holdings I LLC
Owner · Organization
Ak 2003 Family Trust
Owner (parent company) · Organization
AL 2003 Family Trust
Owner (parent company) · Organization
Central Bay LLC
Owner (parent company) · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Golden 2017 Family Grantor Trust
Owner (parent company) · Organization
Golden 2017 LLC
Owner (parent company) · Organization
Matt 2002 Family Grantor Trust
Owner (parent company) · Organization
Matt 2002 LLC
Owner (parent company) · Organization
Mrcz Central LLC
Owner (parent company) · Organization
Nathan 5604 & Family LLC
Owner (parent company) · Organization
Nathan 5604 Family Grantor Trust
Owner (parent company) · Organization
Nathan 5604 LLC
Owner (parent company) · Organization
Pivotal Central LLC
Owner (parent company) · Organization
Sas 1998 Family Trust
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
225 reviews from families & visitors
Official Website
Visit albemarlehealthrehab.com
Medicare data downloads
Original nursing home datasets
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