Ahsl Holland Boardwalk
Families consistently rate this highly — reviewers highlight clean, well-maintained physical environment. Schedule a visit to confirm the fit.
based on 62 Google reviews
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What this means for your family
While independent living residents often report a high quality of life and strong social connections, families seeking assisted living or memory care should proceed with caution. Multiple reports of medication errors and neglect suggest that you should conduct a thorough, unannounced visit and specifically ask about their current staff-to-resident ratios and medication management protocols.
Google Reviews
Google Reviews
62 reviews on Google“AHSL Holland Boardwalk presents a polarized experience where independent living residents often report high satisfaction with the social atmosphere and amenities, while families of assisted living and memory care residents report significant concerns regarding care quality and administrative responsiveness. While the physical facility is frequently praised for being clean and welcoming, multiple families have raised serious alarms about medication management, high staff turnover, and difficulty reaching the business office to resolve billing issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained physical environment
- Active social calendar and community engagement
- Welcoming atmosphere for independent living
- Helpful and professional sales/transition staff
Concerns
- Poor administrative and billing communication (mentioned by 4 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- High staff turnover and lack of training (mentioned by 4 reviewers)
- Neglect regarding personal care and hygiene (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the community is; could you show us some of your favorite common areas?
- 2The social calendar seems very active, so what are some of the favorite group activities or outings the residents enjoy together?
- 3How does the care team ensure that medication schedules are followed accurately and checked every single day?
- 4What is the process for communicating updates regarding billing or monthly statements to family members to ensure we are always on the same page?
- 5In the event of a medical emergency during the night, what specific steps does the on-site staff take to assist a resident?
- 6Could you tell us a bit more about the dining experience and how much input residents have regarding the daily menus?
Personalized based on this facility's data
Key Review Excerpts
“However, if you need any care-BEWARE! Our Mother was there for several weeks from December 2023 to January 2024. Being health care providers, We witnessed neglect and lack of personal help on numerous occasions.”
“My Mom was there for several months and the staff took great care of her. But, the business office is a different matter. I have tried numerous times to call and talk with them about a credit on my mom's account. They never answer their phone and they do not return my calls.”
“We moved my mother to American house in Holland to be near my house. What a costly mistake. They mixed up my mom’s medications and bill but didn’t seem to care.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent inspection in 2025 showed the facility was in substantial compliance. However, a 2023 inspection identified several issues regarding staff background checks, training records, and missing resident health documentation/weight logs.
Aug 18, 2025RoutineCleanReport
No deficiencies found during this inspection.
Aug 17, 2023Routine
Staff members Sara Shipley, Dominique Buthwell, and Ana Dekruyter did not have CPR/First aid trainings on file during the onsite inspection.
Staff member Ana Dekruyter did not have a background check completed.
Failure to maintain monthly weight records: Resident B (Jan 2023), Resident C (March 2023), and Resident D (Jan, Feb, and March 2023).
Resident D did not have a health care appraisal on file during the onsite inspection.
Feb 20, 2019OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Ah Holland Subtenant LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit americanhouse.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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