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Public Google reviewers rate this highly and often mention engaging social activities and community events. Schedule a visit to confirm the fit.
based on 62 Google reviews
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Public Google reviewers rate Ahsl Holland Bay Pointe highly. Reviewers highlight: engaging social activities and community events, welcoming and home-like atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
AHSL Holland Bay Pointe receives highly polarized feedback, with many residents and families praising the welcoming atmosphere, social activities, and specific staff members. However, significant concerns regarding inconsistent care, medication management errors, high staff turnover, and poor administrative responsiveness are frequently cited by dissatisfied families. Prospective families should carefully weigh the positive independent living experience against the reported challenges in assisted care and communication.
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Key Review Excerpts
“Being health care providers, We witnessed neglect and lack of personal help on numerous occasions. Clothes were not changed for a couple days. Showers and swelling machine wasn’t completed for the first two weeks.”
“The awesome staff from when she moved in left shortly after for better pay and less hours. With so much staffing turnover, many of the new hires were not properly trained and did not get to know the residents.”
“My mom had a lot of anxiety about this transition and Jennifer truly listened and guided her calmly with care through the process. Now my mom has now settled in with her cat and telling me stories of all of the friends she has met and activities that she is doing.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding adequate staffing levels to meet resident transfer needs, failure to maintain monthly weight records, and issues with the management of residents' personal medical devices and hygiene schedules. The facility has been required to submit corrective action plans to address these safety and care concerns.
Failure to record resident weights monthly upon admission: Resident A (Jan, April, May 2025); Resident B (June, July 2024); Resident C (Jan, April 2025; July, Aug, Dec 2024).
Inadequate staffing: The facility operated with only one staff member on second shift for several days in August 2024, despite having three residents whose assessment plans require a two-person assist for transfers.
Resident needs not being met: Resident A was missing essential personal items including dentures, glasses, and one hearing aid; concerns were raised regarding staff not following the two-hour toileting schedule and failure to notify POA of falls.
The facility does not have enough staff to appropriately address residents’ needs.
Ah Holland Subtenant LLC
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MI LARA — View Official Record
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