Nursing HomeMedicaid

Agape Rehabilitation & Nursing Center, a Waters Cm

A middle-range Medicare rating. Review each component and visit in person before deciding.

505 N Roan Street, Johnson City, TN 37604|84 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

2.9/5

based on 56 Google reviews

(423) 975-2000 Directions Website

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2flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (1/5 stars)
RN turnover reported at 64%

No Medicare penalties on record

Source: Medicare data

What this means for your family

Agape Rehabilitation & Nursing Center, a Waters Cm has a middle-range Medicare overall rating. Strengths include individual compassionate nursing staff. Some reviewers note concerns about severe understaffing leading to neglect (mentioned by 8 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

68 public Google reviews available

Agape Rehabilitation & Nursing Center (The Waters) receives highly polarized feedback, with some families praising individual nurses for compassionate care while others report severe neglect and systemic staffing issues. Critical concerns include significant weight loss, poor hygiene, medication errors, and a lack of responsiveness from nursing staff. While some visitors note a clean facility, the recurring reports of dangerous understaffing and dismissive management suggest inconsistent quality of care.

Quality Themes

Tap a score for details

Strengths

Individual compassionate nursing staff
Clean and well-appointed facility
Effective rehabilitation therapy
Responsive administrative support in select cases

Concerns

Severe understaffing leading to neglect (mentioned by 8 reviewers)
Medication errors and failure to administer meds (mentioned by 3 reviewers)
Poor hygiene and lack of basic personal care (mentioned by 5 reviewers)
Unprofessional or dismissive management/staff (mentioned by 6 reviewers)
Loss of personal items (dentures, clothing) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 68 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I noticed some families have praised the compassion of your nursing staff; how do you ensure that same level of individual care is maintained during busy shifts?
2What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
3With the recent focus on improving communication, what is the best way for our family to receive regular, detailed updates on our loved one's well-being?
4How does the facility manage personal belongings, like dentures or clothing, to ensure nothing gets lost or misplaced?
5Can you tell us more about the dining experience and how the menu is planned to ensure nutritious and appealing meals for the residents?
6What is the process for handling medical emergencies or urgent changes in health status during the overnight hours?

Personalized based on this facility's data

Key Review Excerpts

“The nurses station is nothing more than a place to congregate and gossip or sit on their phones on Facebook or tiktok.”

Nurse/Family member · 2025★☆☆☆☆

“JEREMY WHOM I CALLED SUPER NURSE!! JEREMY WAS ALWAYS SMILING ANSWERED QUESTIONS ALWAYS ON TIME! MADE MY DAY!”

Patient · 2024★★★★★

“My mother was over there for 3 weeks and lost 30 pounds. They lost her dentures and her clothes. We could not see her due to coronavirus, but every nurse told me my mother was doing fine.”

Family member · 2020★☆☆☆☆

Source: 68 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.44hrs

59%

Registered nurses for medical care

Total Nursing

3.49hrs

85%

All nurses + aides combined

Staff Turnover

47%

Lower is better (< 30% = good)

RN Turnover

64%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility58.4%

Worse than Avg

Here

58.4%

12.1%

12.9%

Washington

25.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility48.0%

Worse than Avg

Here

48.0%

19.5%

31.9%

Washington

40.8%

Residents whose walking got worse

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.3%

18.5%

Washington

9.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility81.9%

Worse than Avg

Here

81.9%

93.4%

89.5%

Washington

99.3%

Residents needing more daily help over time

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

14.4%

14.6%

Washington

8.4%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.5%

Better than Avg

Here

9.5%

19.4%

20.1%

Washington

20.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility81.0%

Mixed vs Avgs

Here

81.0%

81.8%

79.4%

Washington

93.0%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility76.1%

Worse than Avg

Here

76.1%

79.8%

Washington

86.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

Washington

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

10findings in history

Latest survey: 5 · near TN avg (5.9)

Families filed a complaint in 2023 regarding resident protection from abuse and neglect, which was corrected. This facility shows recurring issues with food safety and kitchen operations, appearing in both 2019 and 2024 inspections, along with fire safety violations in both years. The most recent 2024 survey found multiple deficiencies across food service, resident assessment, abuse reporting, and building maintenance, though all issues have reported correction dates.

Feb 22, 2024Routine7 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Mar 26, 2019Routine3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Agape Rehabilitation & Nursing Center, a Waters Cm

Organization Type

for profit

Chain Affiliation

Chain Name

Infinity Healthcare Consulting

Chain Size

70 facilities nationwide

Chain avg rating: 2.2/5 · Rank 12 of 69

Ownership & Management

Owners

Gubin Enterprises Limited Partnership

Owner · Organization

50%

Key personnel

Call, AndrewW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(423) 975-2000

watersofjohnsoncity.com

505 N Roan Street

Johnson City, TN 37604

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

56 reviews from families & visitors

Official Website

Visit watersofjohnsoncity.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.