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Assisted Living

Aegis Living Greenwood

Families consistently rate this highly — reviewers highlight clean, modern, and well-maintained facility. Schedule a visit to confirm the fit.

10000 Holman Rd Nw, Greenwood · Seattle, WA 9817791 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.2/5

based on 15 Google reviews

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Aegis Living Greenwood Assisted Living in Seattle, WA — Street View
Street View

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What this means for your family

Aegis Living Greenwood is highly regarded for its clean environment and dedicated nursing staff, making it a strong contender for those prioritizing quality of life and activities. However, because some families have noted a decline in management responsiveness, we recommend asking specifically about the current stability of the leadership team and how they handle communication during staff transitions.

Google Reviews

Google Reviews

15 reviews on Google
Aegis Living Greenwood receives high praise for its modern, clean facility and generally attentive, compassionate staff who support residents through various stages of care. However, some families have reported a decline in management visibility and communication, with one reviewer citing significant concerns regarding transparency and administrative responsiveness.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean10.0Activities9.0Meds8.0Memory7.0Comms6.0ValueN/A

Strengths

  • Clean, modern, and well-maintained facility
  • Compassionate and patient nursing staff
  • Engaging life enrichment and activity programs
  • Helpful and professional concierge services

Concerns

  • Lack of management visibility and responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02022(2)4.82023(5)1.02024(1)4.52025(6)3.02026(2)

Distribution · 16 analyzed

5
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4
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0
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How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the focus on life enrichment here, could you walk us through a few of the most popular activities residents are currently participating in?
  • 2How does the leadership team typically stay connected and accessible to families throughout the week?
  • 3With the facility being so well-maintained, what is your process for ensuring that residents' individual living spaces remain comfortable and personalized?
  • 4Could you explain the communication protocol for keeping family members informed during a medical situation or health change?
  • 5How does the concierge team coordinate with the nursing staff to ensure that residents feel both supported and independent in their daily routines?
  • 6What opportunities are there for families to provide feedback or share concerns directly with the management team?

Personalized based on this facility's data


Key Review Excerpts

I see the care that the servers take with each person to slow down to their speed and get them why they want to eat. All of the concierges har been so helpful with whatever I need.

Memory care family member · 2026★★★★★

The management and staff are exceptional - from the warm welcome they gave Mom, to the prompt, professional, and supportive care they provide each day. There are activities for any personality and the meals are fresh and delicious.

Memory care family member · 2023★★★★★

Initially, the general manager, RN & lead in LN were visible and engaged with residents & family. Two of these three key positions were transferred to other Aegis properties that needed 'help.' This is when quality of day-to-day care dropped.

Long-term resident's family · 2025★★☆☆☆
Source: 15 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

7total
13deficiencies
Nov 13, 2025Investigation

Letter confirms that the Department completed a follow-up inspection on 11/13/2025 and found no deficiencies, noting that previous deficiencies related to WAC 388-78A-3100 have been corrected.; This document consists of a cover letter informing the facility of a complaint investigation and an identified consultation deficiency regarding failure to report suspected abuse.

Safe storage of supplies and equipmentWAC 388-78A-3100
Reporting abuse and neglectWAC 388-78A-2630

The facility failed to make an immediate report to law enforcement regarding a suspected incident of resident physical abuse.

Sep 29, 2025Investigation

Investigation triggered by the unexpected death of a resident. Facility investigation confirmed staff missed scheduled hourly checks at 8:00 PM and 9:00 PM.

Implementation of negotiated service agreementWAC 388-78A-2160Corrected Nov 13, 2025

Facility failed to provide agreed-upon hourly status checks for a resident, potentially contributing to staff not noticing the resident had passed away for three hours.

Sep 15, 2025Enforcement
$300.00Report

This letter serves as formal notice of a $300.00 civil fine for an uncorrected deficiency.

Safe storage of supplies and equipmentWAC 388-78A-3100 (1)(2)(3)(4)

The licensee failed to ensure products that would be harmful if ingested were kept secure from cognitively impaired residents in two Memory Care Units (MCU) bathrooms, placing 24 residents at risk of harm. This was an uncorrected deficiency previously cited on July 11, 2025.

Mar 24, 2025Inspection

A follow-up inspection on 05/13/2025 (Compliance Determination 54948) confirmed no deficiencies and that the facility meets licensing requirements.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected May 8, 2025

Staff B (Wellness Nurse) completed online-only CPR training without the required hands-on skills component.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected May 8, 2025

Staff C (Housekeeper) did not initiate TB testing within three days of hire; testing was initiated 18 days after hire.

Aug 5, 2024Investigation

Follow-up inspection on 09/20/2024 found no deficiencies and that the identified deficiencies were corrected.

Medication servicesWAC 388-78A-2210Corrected Sep 1, 2024

Facility failed to ensure resident received medications as prescribed due to a transcription error, resulting in 92 missed doses between March and June 2024.

Nonavailability of medicationsWAC 388-78A-2240Corrected Sep 1, 2024

Facility failed to ensure prescribed medication was available, resulting in 22 missed doses for a resident from 04/20/2024 through 05/01/2024.

Oct 3, 2023Inspection

There is also a cover letter document indicating that all deficiencies listed were verified as corrected on 11/22/2023.

PetsWAC 388-78A-2620Corrected Nov 17, 2023

Failed to ensure 1 of 1 pet had required veterinary certification for vaccinations and health status.

Protection of resident recordsWAC 388-78A-2400Corrected Nov 17, 2023

Failed to ensure confidentiality of private information; office containing resident photos and medical/schedule information was left propped open and unlocked.

Safe storage of supplies and equipmentWAC 388-78A-3100Corrected Nov 17, 2023

Failed to secure hazardous chemicals on housekeeping carts, which were left unattended and unlocked in hallways.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Nov 17, 2023

Failed to ensure 1 of 5 staff members was screened for tuberculosis within 3 days of hire.

Mar 13, 2023Investigation

Follow-up inspection on 04/25/2023 determined that deficiencies (WAC 388-78A-2120-2-b and WAC 388-78A-2120-1) were corrected.

Monitoring residents' well-beingWAC 388-78A-2120Corrected Apr 13, 2023

The facility failed to provide required 1:1 monitoring for a resident with a history of elopement. The staff assigned to the resident left him unattended to use the restroom, resulting in the resident exiting the memory care unit and the building.

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References & Resources

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