Ballard Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (27 vs median 14)
- High staff turnover (54%)
Bottom 25% in WA · Meets national RN staffing standard
What this means for your family
Given the consistent and severe reports of medical neglect and communication failures, this facility presents significant risks. If you are considering this location, we strongly advise you to review the most recent state inspection reports and look for alternative facilities with a more stable history of patient safety.
Google Reviews
Google Reviews
51 reviews on Google“Ballard Center faces severe and recurring criticism regarding patient neglect, poor communication, and inadequate staffing levels. While a small number of reviewers report positive rehabilitation experiences, the overwhelming majority of recent feedback highlights dangerous lapses in medical care, hygiene concerns, and a lack of responsiveness to family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Occasional positive rehabilitation outcomes
- Some staff members noted as caring
- Accessible location
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 9 reviewers)
- Poor communication and failure to return family calls (mentioned by 11 reviewers)
- Unsanitary conditions and persistent odors (mentioned by 5 reviewers)
- Neglect of basic medical needs and hygiene (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1How do you ensure that communication remains consistent and timely between the nursing staff and family members?
- 2What specific steps are being taken to maintain high standards of cleanliness and freshness in the resident living areas?
- 3Can you tell me more about the meal planning process and how you ensure nutritious, high-quality dining options for the residents?
- 4How is medication management handled to ensure every resident's specific medical needs are met accurately and promptly?
- 5What is the protocol for responding to resident calls for assistance, especially during the night or busy shifts?
- 6What kind of daily activities or social programs do you have in place to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were rude, and dismissive. The facility was dirty and depressing. They didn't even have a pillow for her, they just stuffed sheets in a pillow case.”
“I witnessed patients calling from their beds for help and were repeatedly ignored. The facility is dirty. The staff scream and are both abusive and neglectful.”
“My loved one suffered here and ultimately ended up in icu showed up to icu in such a bad state the hospital filed a complaint against this center due to body lice and bruises ultimately passed due to MRSA and pneumonia.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ballard Center has significant operational challenges with repeated deficiencies in fire safety, emergency preparedness, and food service across multiple surveys spanning 2022-2025, though families have filed complaint reports indicating ongoing concerns. The facility shows a pattern of correcting issues but then having similar problems resurface, particularly with fire alarm systems, electrical maintenance, and meal quality. While deficiencies are marked as corrected, the recurring nature of safety and care issues suggests persistent management challenges that families should carefully consider.
Mar 25, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 31, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 14, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
May 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 21, 2025Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Mar 28, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Sep 13, 2023
1-day denial
Ownership & Operations
Who Operates This Facility
Ballard Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 110 of 188
Ownership & Management
Owners
Hccf Management Group Xi LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Tress, Avrohom
Owner (parent company)
Ghc Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit ballardhrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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