Northgate Plaza
Families consistently rate this highly — reviewers highlight warm, attentive, and friendly staff. Schedule a visit to confirm the fit.
based on 83 Google reviews
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What this means for your family
Northgate Plaza is highly regarded for its warm, community-oriented staff and excellent dining services, making it a strong candidate for those seeking an active social environment. However, families should be aware of potential staffing challenges during busy periods and should clarify the annual care cost escalation policy before moving in.
Google Reviews
Google Reviews
83 reviews on Google“Northgate Plaza is widely praised for its warm, welcoming staff and vibrant community atmosphere, with many families noting that their loved ones feel safe and well-cared for. While the majority of reviews are glowing, some residents and family members have pointed to challenges regarding staffing levels and occasional communication gaps between departments.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and friendly staff
- Clean and well-maintained facility
- Variety of engaging activities and outings
- Helpful and professional management team
Concerns
- Understaffing leading to slow response times or 'not my job' attitudes (mentioned by 2 reviewers)
- Annual cost of care increases separate from rent (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 113 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With the variety of outings and activities you offer, how do you ensure residents with different mobility levels can fully participate in the social calendar?
- 3Could you walk us through your staffing model during peak hours versus overnight to ensure that residents receive timely assistance when they need it?
- 4When it comes to financial planning, how do you communicate upcoming adjustments to care costs so families can budget effectively for the future?
- 5Given the facility's size, what is your protocol for handling urgent medical needs to ensure residents feel supported and safe at all times?
- 6How do you foster a culture of accountability among your staff to ensure that every team member feels empowered to assist a resident, regardless of their specific job title?
Personalized based on this facility's data
Key Review Excerpts
“The care staff here are excellent, if pricey (cost of care increases every year, separate from the rent increase). We ended up hiring an additional private caretaker because my mom needs more help right now, but I'm happy with MBK's staff as a pricier backup option.”
“Adequate. Was a good budget friendly option. Care team is kind but seems to be understaffed. We receive a lot of synonyms of “that’s not my job” which is not a good experience in interacting with leadership and has lead to challenges in coordination of care.”
“The administration is open to changes that residents suggest and meet with us monthly. The cook and the Residents’ Council also meet with us and try to implement ideas or give reasons why the idea can’t be implemented.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Sep 30, 2024InspectionCleanReport
The inspection report states that the Department completed a full inspection and found no deficiencies.
Feb 21, 2024Investigation
There is also a cover letter included in the document set indicating that a follow-up inspection on 03/28/2024 found no further deficiencies and that WAC 388-78A-2210-1-b and WAC 388-78A-2210-2 were corrected.
The facility failed to ensure a resident received their medications as prescribed. Staff substituted tramadol for triazolam for several weeks without a physician's order, resulting in withdrawal symptoms, discomfort, and hallucinations for the resident. Staff intentionally overrode the electronic medication system's invalid warnings.
Jun 27, 2023Inspection
Follow-up inspection on 08/02/2023 confirmed that the deficiency WAC 388-78A-2950-6 was corrected.
Facility failed to maintain hot water temperatures between 105 F and 120 F in 2 of 5 common laundry rooms; temperatures measured 101.7 F, 101.9 F, and 82.2 F.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit mbkseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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