Aegis Assisted Living of Laguna Niguel

COMPLAINT INVESTIGATION REPORT

This report details the findings of a complaint investigation regarding allegations of neglect (stage 4 pressure injury) and lack of care/supervision (fracture). The investigation found that both primary allegations were unsubstantiated based on the evidence reviewed. No specific deficiencies were cited in the final report.

This report details the findings of a complaint investigation regarding allegations of neglect (stage 4 pressure injury) and lack of care/supervision (fracture). The investigation found that both primary allegations were unsubstantiated based on the evidence reviewed. No specific deficiencies were cited in the final report.

This report details the findings of a complaint investigation conducted on September 24, 2025, regarding allegations of staff physical abuse, resident injury, and inadequate staffing. All three allegations were deemed 'Unsubstantiated' based on the evidence gathered during the investigation.

The facility underwent a required annual inspection on September 22, 2025. The inspector observed that the facility was clean, and all inspected areas, including resident rooms, bathrooms, and common areas, were found to be compliant with standards. No deficiencies were cited during this visit.

COMPLAINT INVESTIGATION REPORT

The facility underwent a required annual inspection and was generally observed to be clean and organized. Minor deficiencies were noted, specifically the absence of a first aid manual in the first aid kit. Overall, the facility appears to be operating in compliance with most standards.

This unannounced Case Management – Incident inspection followed up on a self-reported incident regarding Resident #1 (R1). While the facility appeared clean and organized with adequate supplies, deficiencies were cited related to resident medical care. Specifically, the facility failed to ensure R1 received an annual medical assessment, which was identified as a potential health risk.