Ivy Park at San Juan Capistrano

The facility underwent an unannounced required annual inspection. The Licensing Program Analyst reviewed resident and staff records, toured the facility, and inspected kitchen and safety systems. No deficiencies were cited during this inspection.

This report details a Complaint Investigation conducted on 07/16/2025 regarding the allegation that staff were not criminally record cleared. The investigation found that all observed and rostered staff members were verified to have current background clearances. Consequently, the allegation was deemed unfounded.

This report details two separate complaint investigations conducted on the facility. The first allegation regarding lighting was found to be Unfounded. The second allegation concerning room setup was deemed Unsubstantiated. Overall, no deficiencies were cited in this report.

The facility was visited by the Licensing Program Analyst (LPA) for a follow-up inspection. The Health Services Director reported compliance with previous instructions and stated there were no issues to report. No deficiencies were cited as a result of this visit.

The facility underwent an unannounced annual inspection on 12/07/2024. While general observations noted the facility was clean and sanitary, a critical deficiency was identified regarding personnel records. Specifically, the facility was found to be non-compliant with maintaining current criminal record clearances for several staff members.

The facility underwent an unannounced required annual inspection. Inspectors observed that the kitchen, resident rooms, and general facility areas were clean and organized. No deficiencies were cited during the visit, and the facility confirmed compliance with reporting requirements.

This report details an investigation into a complaint regarding a facility's refund process. The investigation found that the allegation was Unfounded, meaning the claim was determined to be false or without reasonable basis. No deficiencies were cited in this report.

This report details an investigation into a complaint regarding facility staff failing to safeguard resident belongings. The investigation found that the allegation was unsubstantiated, as the resident in question had moved out and declined to have their personal property inventoried. No specific citations were issued.