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Supported Living

Adult Guidance and Empowerment Services LLC

Limited public data on Adult Guidance and Empowerment Services LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.

12815 East Sprague Suite 100, Spokane, WA 99037Licensed & Active
Source: WA DSHS — view official record
Google rating
3.0/5

based on 8 Google reviews

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What this means for your family

Prospective families should exercise extreme caution and conduct thorough in-person visits. While some ratings are high, the specific allegations regarding staff conduct and harassment are serious enough to warrant direct questioning of management during your tour.

Google Reviews

Google Reviews

8 reviews on Google
Reviewers are deeply divided, with several 5-star ratings balanced by critical reports of unprofessional behavior. One reviewer specifically warns against the facility due to allegations of staff harassment and insults toward others.

Quality Themes

Tap a score for details
FoodN/AStaff0.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Concerns

  • Staff unprofessionalism and harassment

Rating Trends

Tap a year to see what changed

2345.02019(1)1.02020(1)2.62023(5)5.02024(1)

Distribution · 8 analyzed

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4
4
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1How do you approach training your team to ensure every staff member provides respectful and professional care to the residents?
  • 2What specific steps are in place to ensure that all employees maintain a positive and supportive environment for the families and residents?
  • 3Could you tell me more about the daily activities and social opportunities available to help residents stay engaged and empowered?
  • 4In the event of a medical emergency or a sudden change in health, what is the protocol for contacting both the family and medical professionals?
  • 5How do you monitor the quality of care provided by the staff to ensure it consistently meets the high standards you aim for?
  • 6What does the communication process look like between the care team and family members regarding day-to-day updates?

Personalized based on this facility's data


Key Review Excerpts

Horrible company. They employee people who harass and insult others just for fun. As a person in the medical field, i wouldnt recommend a loved one going through this company. I have seen too much from people that work for this company.

Medical professional reviewer · 2023☆☆☆☆
Source: 8 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

1total
3deficiencies
May 5, 2023Inspection

Includes follow-up inspection letter indicating deficiencies from Compliance Determination 32040 and 23639 were corrected as of 11/02/2023.

Staff training to be currentWAC 388-101D-0110Corrected Jul 13, 2023

Staff C had expired CPR/First Aid training since October 2022. Provider lacked an effective system to track staff training requirements.

When is a positive behavior support plan required?WAC 388-101D-0410Corrected Jun 15, 2023

Provider failed to implement effective Positive Behavior Support Plan protocols during an elopement incident; staff lost line-of-sight and failed to immediately contact required supervisors.

Physical and safety requirementsWAC 388-101D-0170Corrected May 2, 2023

Client 6 had unsafe home environment: sharps and chemicals stored unsecured, no dedicated phone for client, and water temperature exceeded 120 degrees Fahrenheit.

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References & Resources

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