Yorktown Manor
Strong Medicare quality ratings; families often praise exceptional, creative activities program. Still worth an in-person visit.
based on 193 Google reviews
Watch Yorktown Manor
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Yorktown Manor is widely praised for its vibrant activities program and compassionate memory care staff, making it a strong contender for those seeking an engaging environment. However, given the serious allegations of neglect and staffing issues in recent reports, families should conduct a thorough, unannounced tour and ask pointed questions about staff-to-resident ratios and supervision protocols during off-hours.
Google Reviews
Google Reviews
193 reviews on Google“Yorktown Manor is highly regarded for its exceptional activities program and compassionate, family-oriented staff, particularly within its memory care unit. While the vast majority of reviews are glowing, one critical report highlights serious concerns regarding resident safety, staffing levels, and neglect. Families should weigh the overwhelming praise for the facility's engagement and care against these specific, severe allegations.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional, creative activities program
- Compassionate and attentive memory care staff
- Warm, family-like atmosphere
- Clean and well-maintained facility
Concerns
- Inadequate staffing levels and staff distracted by personal phone use (mentioned by 2 reviewers)
- Missing personal items like clothing and blankets (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 197 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through your review responses; how do you typically incorporate family feedback into your daily operations?
- 2The creative activities program sounds like a real highlight here—could you walk us through what a typical week of programming looks like for the residents?
- 3We want to ensure everything stays organized for our loved one; what specific systems do you have in place to track personal belongings like clothing and blankets?
- 4With the high praise for your memory care staff, how do you ensure that the team remains fully focused and attentive to resident needs during busy shifts?
- 5Regarding medical care, what is the protocol for managing urgent medical needs or emergencies during the overnight hours?
- 6The facility looks incredibly clean and well-maintained; how often are the resident rooms and common areas deep-cleaned?
Personalized based on this facility's data
Key Review Excerpts
“The staff on serenity springs memory care unit is incredibly friendly and helpful, going above and beyond to ensure their residents have a loving environment . The care given exceeds my expectations.”
“The care and love they showed my father and my family is amazing! They truly loved my dad and you could tell. After he passed the staff came in to pay respect and give us hugs.”
“My mother was really sick when she came in July, and the care and thoughtfulness got us through hard times. As she went to meet our Lord, Nov. 1, 2024, the consideration was so wonderful and full of respect for our family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Yorktown Manor has concerning patterns with 27 deficiencies across 8 surveys, including 5 complaint-triggered issues where families reported problems. Key recurring issues involve medication management, resident care quality, and fire safety systems. While all deficiencies show correction dates, the repeated problems with medication errors, inappropriate treatment, and safety hazards suggest ongoing operational challenges that warrant careful evaluation during your visit.
Sep 8, 2025Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Oct 8, 2024Routine8
Egress Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 21, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 12, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 25, 2023Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Ownership & Operations
Who Operates This Facility
Yorktown Manor
for profit
Chain Affiliation
Ide Management Group
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 4 of 10
Ownership & Management
Owners
Greatorex, Tina
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schiowitz, Marc
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sebbag, Gabriel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
193 reviews from families & visitors
Official Website
Visit yorktownmanorhealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Woodlands the
2.9 miNursing Home · Muncie, IN
Waters Edge Village
3.7 miNursing Home · Muncie, IN
Brickyard Healthcare - Muncie Care Center
3.7 miNursing Home · Muncie, IN
Westminster Village Muncie INC
3.7 miNursing Home · Muncie, IN
Morrison Woods Health Campus
4.1 miNursing Home · Muncie, IN
Bethel Pointe Health and Rehab
4.1 miNursing Home · Muncie, IN