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Strong Medicare quality ratings; public reviewers often praise exceptional, creative activities program. Still worth an in-person visit.
based on 194 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Yorktown Manor has a strong overall Medicare rating. Public reviewers frequently mention: exceptional, creative activities program and compassionate and attentive memory care staff. Review the component ratings and current source records before deciding.
Yorktown Manor is highly regarded for its exceptional activities program and compassionate, family-oriented staff, particularly within its memory care unit. While the vast majority of reviews are glowing, one critical report highlights serious concerns regarding resident safety, staffing levels, and neglect. Families should weigh the overwhelming praise for the facility's engagement and care against these specific, severe allegations.
Quality Themes
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Concerns
Rating Trends
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Distribution · 198 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff on serenity springs memory care unit is incredibly friendly and helpful, going above and beyond to ensure their residents have a loving environment . The care given exceeds my expectations.”
“The care and love they showed my father and my family is amazing! They truly loved my dad and you could tell. After he passed the staff came in to pay respect and give us hugs.”
“So I'm literally about to have to take my mother out of here they don't properly take care of the residents she's ended up in the hospital multiple times because they won't properly take care of her almost killed her by making her septic because unproper care”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Yorktown Manor has concerning patterns with 27 deficiencies across 8 surveys, including 5 complaint-triggered issues where families reported problems. Key recurring issues involve medication management, resident care quality, and fire safety systems. While all deficiencies show correction dates, the repeated problems with medication errors, inappropriate treatment, and safety hazards suggest ongoing operational challenges that warrant careful evaluation during your visit.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Yorktown Manor
for profit
Ide Management Group
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 4 of 10
Owners
Greatorex, Tina
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schiowitz, Marc
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sebbag, Gabriel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
194 reviews from families & visitors
Official Website
Visit yorktownmanorhealthcare.com
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