York Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 107 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Above-median deficiencies (13 vs median 11.0)
- High staff turnover (60%)
Below average in VA · Below recommended RN staffing · Worst in VIRGINIA HEALTH SERVICES chain · $48,831 in fines · Abuse citation
What this means for your family
This facility is highly recommended for its exceptional physical and occupational therapy programs, which have helped many residents regain mobility. However, families should be aware of potential delays in nursing response times and are encouraged to maintain active communication with the nursing team to ensure consistent care for their loved ones.
Google Reviews
Google Reviews
107 reviews on Google“York Nursing & Rehabilitation Center is frequently praised for its highly effective and compassionate physical and occupational therapy teams, which many residents credit for their successful recovery. While the facility is often described as clean and welcoming, some families report concerns regarding inconsistent nursing response times, particularly during night shifts, and occasional administrative communication lapses.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging therapy (PT/OT) teams
- Clean and well-maintained facility environment
- Compassionate and professional nursing staff
- Strong focus on patient-centered recovery goals
Concerns
- Slow response times to call bells, especially at night (mentioned by 3 reviewers)
- Understaffing leading to delays in basic hygiene/care (mentioned by 3 reviewers)
- Issues with administrative communication and discharge planning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into the daily routine for residents?
- 2With 13 recent health inspection deficiencies, what specific steps is the leadership team currently taking to improve those areas and ensure high-quality care?
- 3I see that you actively engage with feedback online; how does that communication loop help you address family concerns or improve the resident experience?
- 4Sometimes families worry about response times for assistance, especially during the night shift; what is your protocol for ensuring residents receive timely help when they use their call bells?
- 5Given the feedback regarding staffing levels, how do you ensure that every resident receives consistent support with their daily hygiene and personal care needs?
- 6Could you walk me through how your team coordinates discharge planning and communicates those transitions to families to ensure a smooth process?
Personalized based on this facility's data
Key Review Excerpts
“The support and caring that my wife received there following her stroke was absolutely outstanding. The facilities were clean, the nursing staff was always helpful, and the therapy staff went out of their way to help and encourage my wife.”
“My 99 year old mother feels so lucky to have been able to recover from hip replacement here. Deb and the PT/OT staff have gone above and beyond to challenge her and at the same time boost her confidence and recognize her accomplishments.”
“The staff on the Liberty wing went well beyond their call of duty for my mom while she was there. The nurses Mary, Maria, and Hannah were awesome. The CNA Taylor was just awesome with my mom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 6 deficiencies, including serious concerns about resident protection from abuse and neglect, and emergency response procedures. The facility shows recurring problems with care planning, medication management, and infection control across multiple surveys from 2018-2023. While most issues appear corrected, the pattern of repeated deficiencies in core care areas and recent complaint-driven investigations warrant careful consideration during your visit.
Nov 21, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 29, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 29, 2023Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 15, 2021Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 16, 2018Routine7
Egress Deficiencies
Meet other general requirements that are deficient.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Nov 21, 2023
$9,311
Fine
Jun 29, 2023
$39,520
Ownership & Operations
Who Operates This Facility
York Nursing & Rehabilitation Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit yorkrehabhc.com
Medicare data downloads
Original nursing home datasets
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