Nursing HomeMedicaid Investigative

Regency Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

112 N Constitution Dr, Yorktown, VA 23692|60 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 214 Google reviews

(757) 890-0675 Directions Website

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (1/5 stars)
High staff turnover (62%)
High RN turnover (100%)

Below average in VA · Critically understaffed (RN) · No penalties on record

Source: Medicare data

What this means for your family

While the therapy department is highly regarded for helping patients regain strength, the facility has a concerning pattern of reports regarding neglect, medication errors, and understaffing. If you choose this facility, we strongly recommend visiting daily to monitor your loved one's care and ensuring you have direct contact information for the nursing supervisor.

Google Reviews

214 reviews on Google

“Regency Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and friendly nursing staff, while others report severe neglect and staffing shortages. While some visitors highlight a clean, welcoming environment, multiple reports of poor hygiene, medication errors, and slow response times suggest inconsistent care quality. Families should be aware that experiences appear to vary significantly depending on the unit and shift.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Engaging and creative activities department
Welcoming and professional front desk staff
Many staff members described as compassionate and attentive

Concerns

Severe understaffing leading to neglect and slow response times (mentioned by 8 reviewers)
Poor hygiene, including dirty rooms and lack of patient care (mentioned by 6 reviewers)
Medication management errors and disorganization (mentioned by 3 reviewers)
Lack of communication from administration regarding medical status (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 213 analyzed

159

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed the facility has a very active activities department; could you walk me through a typical week of programming for residents?
2Given the current staffing levels noted in your CMS reports, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call buttons?
3How does your nursing team coordinate with families to ensure consistent communication regarding a resident's medical status and any changes in their health?
4Can you explain the current process for medication management and how you ensure accuracy and safety during the administration process?
5I appreciate that your team is active in responding to feedback online; how do you use that family input to improve the daily cleanliness and hygiene standards in resident rooms?
6With the recent focus on clinical care, what steps is the facility taking to improve staffing consistency and ensure that all care needs are met promptly?

Personalized based on this facility's data

Key Review Excerpts

“The therapy department is persistent about getting the people up and moving and getting better.”

Rehab patient family · 2026★★★★★

“My relative had a STAGE 4 PRESSURE ULCER, which means it went through all of my loved one's skin layers, and you could see bone through the hole.”

Long-term resident's family · 2024★☆☆☆☆

“The staff is very caring and attentive.”

Visitor · 2023★★★★★

Source: 214 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.31hrs

42%

Registered nurses for medical care

Total Nursing

3.14hrs

76%

All nurses + aides combined

Staff Turnover

63%

Lower is better (< 30% = good)

RN Turnover

100%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility52.1%

Worse than Avg

Here

52.1%

12.1%

16.9%

York

6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility8.3%

Better than Avg

Here

8.3%

14.4%

15.3%

York

21.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility8.4%

Better than Avg

Here

8.4%

15.3%

16.4%

York

20.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.2%

Better than Avg

Here

98.2%

93.4%

91.0%

York

91.8%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility12.4%

Better than Avg

Here

12.4%

15.5%

14.2%

York

18.7%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.0%

York

94.8%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility64.2%

Worse than Avg

Here

64.2%

81.8%

73.9%

York

77.0%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility66.7%

Worse than Avg

Here

66.7%

79.8%

73.6%

York

74.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.7%

Worse than Avg

Here

1.7%

1.6%

1.2%

York

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies

Well below state avg (14.5)

12 complaint-triggered

This facility shows concerning patterns with families filing 12 complaints that triggered federal investigations, including recent issues in October 2025 with pressure ulcer care and medical records that remain uncorrected. The most recurring problems involve care planning and quality standards, medication management, and nursing staffing requirements. While most deficiencies have been addressed over time, the recent complaint-driven findings and lack of correction plans for the latest issues suggest ongoing quality concerns that warrant careful consideration during your visit.

Oct 22, 2025Complaint2 findings

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 16, 2025Complaint5 findings

0732Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Feb 8, 2024Routine6 findings

0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Feb 8, 2024Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Nov 20, 2023Complaint3 findings

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 15, 2021Routine11 findings

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0015Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regency Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 2.1/5 · Rank 21 of 57

Ownership & Management

Owners

Regency Holdings I LLC

Owner · Organization

100%

Charles 1994 Family Grantor Trust