Xenia Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (58%)
- High RN turnover (67%)
Bottom 25% in OH · Below recommended RN staffing · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · No penalties on record
What this means for your family
While some rehab patients report positive outcomes with the therapy team, the facility has a concerning pattern of reports regarding neglect, hygiene issues, and unprofessional staff behavior. Before choosing this facility, we strongly advise you to conduct an unannounced visit and specifically observe staff response times to call lights and the cleanliness of resident rooms.
Google Reviews
Google Reviews
29 reviews on Google“Xenia Health and Rehab receives highly polarized feedback, with recent reviews highlighting severe concerns regarding neglect, unprofessional staff behavior, and poor hygiene. While some rehab patients report positive experiences with the therapy team and individual nurses, multiple families have reported incidents of residents being left in soiled conditions and staff being verbally abusive or dismissive.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehab therapy team
- Some individual nurses provide compassionate care
- Clean facility environment (noted by some visitors)
Concerns
- Understaffing and slow response to call lights (mentioned by 4 reviewers)
- Neglect regarding hygiene and basic care (bathing/toileting) (mentioned by 3 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 4 reviewers)
- Poor quality and temperature of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management is very active in responding to feedback; how does the team use resident and family input to improve daily services like dining and cleanliness?
- 2With the rehab team being a noted strength here, how do you coordinate therapy sessions to ensure they don't interfere with a resident's rest or meal times?
- 3What specific steps are being taken to ensure call lights are answered promptly and that residents receive timely assistance with personal hygiene and bathing?
- 4Could you describe the meal service process, specifically how you ensure food is served at the appropriate temperature and meets nutritional needs?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate physician oversight?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The room my wife was in, smelled like piss in the bathroom. She was so neglected, and left to lay in her own waste multiple times, and that ended up creating severe wounds on her bottom.”
“The food is cold always. I’m diabetic and was told they don’t have a specific diabetic diet plan. Couldn’t eat over half of food brought. Short staffed. Wait time to go to bathroom was 10-15 min.”
“EVERYONE is absolutely wonderful. Very caring. They are a great team and ALL work well together.! From administration to the nurses, aids, housekeeping and the therapy team is a great !”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
2
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections, with recurring issues in fire safety, medication management, and environmental cleanliness. The facility shows a pattern of deficiencies across multiple areas including sprinkler system maintenance, medication errors, and ensuring safe living conditions. While all violations have correction dates, the repeated nature of similar problems across recent surveys suggests ongoing operational challenges families should carefully consider.
Jul 31, 2025Routine22
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
May 23, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 27, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 4, 2024Complaint1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Xenia Health and Rehab
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 63 of 94 (Worst)
Ownership & Management
Owners
Flyer 7 Operations Holdings LLC
Owner · Organization
Acm Ashem Holdings, LLC
Owner (parent company) · Organization
Ftk Flyer Oh, LLC
Owner (parent company) · Organization
Fyler 7 Holdings LLC
Owner (parent company) · Organization
Zanziper Family Trust
Owner (parent company) · Organization
Birnbaum, Ezra
Owner (parent company)
Hirsch, Shaye
Owner (parent company)
Moerman, Rafael
Owner (parent company)
Singer, Simon
Owner (parent company)
Zanziper, Natalie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit xeniarehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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