Wyndridge Health and Rehab Ctr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 52 Google reviews
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What this means for your family
While Wyndridge receives high praise for its memory care and rehabilitation therapy, the recurring reports of neglect and understaffing are serious red flags. If you are considering this facility, we strongly recommend requesting a tour of the specific unit your loved one would occupy and asking for current staffing ratios during night and weekend shifts.
Google Reviews
Google Reviews
52 reviews on Google“Wyndridge Health and Rehab Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding cleanliness, understaffing, and instances of neglect, particularly regarding pressure injuries and room hygiene. Prospective families should conduct a thorough tour and ask pointed questions about staffing ratios and wound care protocols.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and therapy services
- Personalized care in the memory care unit
- Strong wound care management
Concerns
- Understaffing leading to slow response times and inadequate care (mentioned by 4 reviewers)
- Reports of bed sores and pressure injuries due to neglect (mentioned by 3 reviewers)
- Cleanliness issues including odors and unhygienic room conditions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your nursing staff's compassion; how do you ensure that level of attentive care is maintained during busy shifts?
- 2With your strong reputation for wound care management, what specific protocols do you have in place to prevent pressure injuries for residents?
- 3What steps is the facility currently taking to ensure rooms and common areas are kept consistently clean and fresh for the residents?
- 4Could you tell me more about the daily schedule and what kind of social events or activities are available to keep residents engaged?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 6How do you manage staffing levels to ensure that call bells and resident needs are responded to promptly at all times?
Personalized based on this facility's data
Key Review Excerpts
“At Wyndridge, we experienced none of this. As a matter of fact, she was given baby dolls, stuffed animals, her hair and nails done without us even requesting it. The communication from the staff was stellar.”
“My mother had to call her own ambulance because she was in so much pain from bed sores. Once she got to the ER, they had said that she was the 3rd case this week from this facility for this exact same reason.”
“First and foremost, for my situation, the wound care team there are without equals. What took the wound care team at Erlanger 5 people to do, 1 or 2 done the same there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 6 deficiencies, including recent concerns about resident protection from abuse and neglect, plus emergency exit safety issues. The facility shows recurring problems with fire safety systems, emergency preparedness, and resident care planning across multiple surveys from 2018-2022. While all deficiencies have correction dates, the pattern suggests ongoing compliance challenges in critical safety areas.
Mar 25, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 1, 2025Complaint4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Egress Deficiencies
Conform to length requirements for dead end corridors.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Jun 27, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 30, 2022Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 14, 2019Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 29, 2018Routine12
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Wyndridge Health and Rehab Ctr
nonprofit
Ownership & Management
Owners
Soule, Amy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit wyndridgehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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