Life Care Center of Crossville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 133 Google reviews
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What this means for your family
This facility is widely praised for its clean environment and compassionate care, making it a strong candidate for rehabilitation. However, because multiple families have noted delays in call-light response and communication gaps regarding medical updates, we recommend establishing a clear point of contact with the nursing supervisor upon admission to ensure you receive timely updates on your loved one's condition.
Google Reviews
Google Reviews
133 reviews on Google“Life Care Center of Crossville receives high praise for its cleanliness, friendly atmosphere, and dedicated nursing and rehabilitation staff. While many families express deep gratitude for the compassionate care provided to their loved ones, a recurring concern involves inconsistent responsiveness to patient needs and communication gaps regarding medical updates. Families should be aware that while the facility is generally well-regarded, there are reports of occasional lapses in staffing attention and administrative follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Effective physical and rehabilitation therapy
- Welcoming and helpful administrative team
Concerns
- Slow response times for patient assistance (call lights/requests) (mentioned by 4 reviewers)
- Communication gaps regarding medical status or doctor updates (mentioned by 3 reviewers)
- Inconsistent laundry services or lost personal items (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 135 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred method for families to stay updated on their loved one's medical progress and care plan changes?
- 2With the current staffing levels, what is your internal protocol for ensuring call lights are answered promptly when a resident needs immediate assistance?
- 3Given the recent health inspection findings, what specific steps is the facility taking to improve oversight and ensure higher standards of care?
- 4How do you manage the laundry and personal belongings process to ensure that items are tracked accurately and returned to the correct resident?
- 5What does a typical day look like for residents here, and how do you encourage participation in activities for those who might be less mobile?
- 6In the event of a medical emergency, how quickly are family members typically notified, and what is the process for coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“The nurses , CNA's, restorative therapist, physical therapist and most of staff are exceptional! They take great care of my mother who is in long term care since she had a stroke and dealing with dementia.”
“The facility looks and smells clean. The residents seem happy. I appreciate the available weekly activities they put together for the residents especially the live music in the café and church. The staff is kind, warm and patient.”
“I requested information about the doctors visit yesterday at 11 this morning. It is now 5:30, still no information. Now the nurse says she can't get it but to call the non nurse tomorrow.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing serious concerns about resident protection from abuse and neglect, along with safety hazards. The facility shows recurring issues across medication management, food safety, and infection control that span multiple years. While all deficiencies report correction dates, the pattern of complaints and repeated problems in core care areas warrants careful consideration during any visit.
Dec 4, 2024Routine8
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 28, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Dec 21, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 17, 2021Routine3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Jun 19, 2019Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 28, 2024
$8,824
Ownership & Operations
Who Operates This Facility
Life Care Center of Crossville
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 104 of 194
Ownership & Management
Owners
Developers Investment Company II, INC
Owner · Organization
Preston, Forrest
Owner
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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