Woodville Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy. Still worth an in-person visit.
based on 139 Google reviews
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What this means for your family
This facility is an excellent choice for physical rehabilitation, with multiple families praising the therapy team's ability to help residents regain mobility. However, if your loved one requires high-dependency nursing, you should closely monitor response times and hygiene, as some recent inpatient experiences have highlighted issues with nursing availability and room cleanliness.
Google Reviews
Google Reviews
139 reviews analyzed“Families considering Woodville Health and Rehabilitation Center will find a facility highly praised for its exceptional physical therapy team and compassionate, long-term nursing staff. While many reviewers highlight a warm, home-like atmosphere, some critical reviews point to serious concerns regarding nursing responsiveness, hygiene, and medication management during inpatient stays.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Compassionate and attentive nursing staff
- Strong, professional administrative leadership
- Engaging resident activities and programs
- Warm, family-oriented atmosphere
Concerns
- Slow response times for nursing assistance and call lights (mentioned by 3 reviewers)
- Issues with facility cleanliness and hygiene (odor/bathroom) (mentioned by 2 reviewers)
- Inconsistent communication between nursing and aides (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to positive reviews, often using the exact same phrasing regardless of the reviewer's specific comments. While they do acknowledge negative feedback with a professional tone, the response lacks specific engagement with the details provided in most reviews.
Questions for Your Tour
- 1It is wonderful to see how much the leadership team engages with the community through online reviews; how does that same level of communication translate to how you update families on a resident's daily care?
- 2We have heard great things about the physical and occupational therapy programs here; could you walk us through how a resident transitions from therapy back into their daily routine?
- 3What specific steps is the facility taking to ensure consistent response times for call lights and to maintain a high standard of cleanliness in the resident rooms and bathrooms?
- 4How do the nursing staff and aides coordinate with one another to ensure that medication management is seamless and that no details are missed during shift changes?
- 5Could you tell us more about the dining experience, specifically regarding how meal service is organized and how you ensure the food is both nutritious and appetizing for the residents?
- 6What kind of engaging activities or social programs are currently available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I had major abdominal surgery and came here for rehab. The staff was fantastic. Physical therapy was excellent, they genuinely care about the people they are trying to help.”
“The administrator, Kathleen Mitchell, is truly exceptional—caring, professional, and always going the extra mile for residents and staff. Kathleen’s leadership creates a warm, organized, and supportive environment that makes the facility feel like home.”
“Every Nurse, Therapist, CNA, Aide, Person in Administration, Housekeeping, and Kitchen Departments have been extremely kind and helpful to get me back on my feet and able to go back to home life.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring issues with resident assessment and care planning appearing across multiple surveys, along with ongoing problems with heating/ventilation systems and medication management. One family filed a complaint regarding medical records handling. While all deficiencies have correction dates, the repeated problems with care planning, fire safety drills, and building systems suggest challenges with maintaining consistent compliance over time.
Jan 17, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 8, 2025Routine8
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 19, 2024Routine10
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 3, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Tyler County Hospital District
for profit
WOODVILLE HEALTH CARE CENTER LTD CO
KATHLEEN A MITCHELL
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 13 of 37
Ownership & Management
Owners
Tyler County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
139 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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