Dogwood Trails Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · Below chain average · $27,869 in fines
What this means for your family
This facility is an excellent choice for families prioritizing cleanliness and a warm, loving atmosphere for long-term care or rehab. However, if your loved one has complex dementia needs or if you require immediate updates during medical emergencies, you should proactively discuss communication protocols and specialized training with the administration.
Google Reviews
Google Reviews
35 reviews analyzed“Families can expect a highly compassionate environment where staff members are frequently praised for treating residents like family. While the facility excels in rehabilitation and cleanliness, some past experiences highlight significant concerns regarding communication during critical medical events and the need for specialized dementia training.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and high-quality rehabilitation programs
- Clean and well-maintained facility
- Engaging social activities and creative programming
Concerns
- Communication gaps regarding resident health status
- Need for improved dementia-specific training
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated, formulaic responses that follow a predictable structure. While they acknowledge the reviewer by name, they rely on a standard script to redirect complaints to a centralized customer care line rather than addressing specific grievances.
Questions for Your Tour
- 1How do you ensure that updates regarding a resident's health status are communicated clearly and promptly to family members?
- 2What specific training and specialized care protocols do you have in place for residents with dementia or memory impairment?
- 3I've heard wonderful things about your social activities; could you tell me more about the creative programming available for residents?
- 4With the recent health inspections, what specific steps is the facility taking to address and resolve the identified deficiencies?
- 5How does the nursing team manage medical emergencies or sudden changes in a resident's condition during the night?
- 6Since many people praise the cleanliness of the facility, could you walk me through your daily maintenance and sanitation routines?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff from CNA's, LVN's and RN's were knowledgeable about Mom and I truly believed they loved her. She felt loved.”
“What impressed me most is when you walk in the front door there isn’t a strong odor of urine. I have been in so many that were in such sad shape.”
“My brother has been at Dogwood for over 6 months now. All i can say is good about the place. I visit my brother 2-3 times a week and the care has been excellent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering over half of the 21 deficiencies found across 8 surveys. The most concerning pattern involves repeated problems with resident protection from abuse and neglect, accident prevention, and care planning. While the facility has corrected most issues, the recurring nature of safety hazards and protection failures, along with the high number of family complaints, suggests ongoing care quality concerns that warrant careful consideration.
Mar 4, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Aug 20, 2025Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Jul 11, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 19, 2025Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jul 24, 2024Routine4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Jul 11, 2025
$9,113
Fine
Apr 4, 2024
$13,849
Ownership & Operations
Who Operates This Facility
Woodville II Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
PEGGY PARKER
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 89 of 148
Ownership & Management
Owners
Blake, Gary
Owner
Blake, Malisa
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit dogwoodtrails.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.