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Nursing HomeMedicaid Investigative

Woodside Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3601 Lakewood Blvd, East Naples · Naples, FL 34112120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 150 Google reviews

5
4
3
2
1
Woodside Health and Rehabilitation Center Nursing Home in Naples, FL — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 6.0)
  • High staff turnover (59%)
  • High RN turnover (86%)

Bottom 25% in FL · Below recommended RN staffing · $56,166 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility has made visible improvements under new leadership and offers an excellent rehab and memory care program, the reports of inconsistent nursing care and hygiene are serious. If you choose this facility, we strongly recommend frequent, unannounced visits and active participation in your loved one's care plan to ensure their needs are being met.

Google Reviews

Google Reviews

150 reviews on Google
Woodside Health and Rehabilitation Center receives highly polarized feedback, with recent reviews highlighting a divide between those praising the new leadership and renovated units and those reporting severe neglect. While many families commend the physical and occupational therapy teams for successful recoveries, a significant number of reviewers express deep concern regarding poor hygiene, slow response times, and inadequate medical oversight. Families considering this facility should be aware of the stark contrast between the positive experiences in rehab and the critical reports of patient care in long-term and memory care settings.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0Activities6.0Meds2.0Memory7.0Comms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Visible and proactive new leadership
  • Newly renovated and secure memory care unit
  • Welcoming and professional front-line staff

Concerns

  • Severe neglect and poor hygiene (urine smells, soiled bedding) (mentioned by 12 reviewers)
  • Slow or non-existent response to call lights and bells (mentioned by 9 reviewers)
  • Medication management errors and lack of medical oversight (mentioned by 7 reviewers)
  • Poor food quality and inconsistent meal service (mentioned by 6 reviewers)
  • Understaffing and unprofessional staff behavior (mentioned by 8 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(4)'20(7)'22(8)'24(26)'26(30)

Distribution · 153 analyzed

5
88
4
12
3
5
2
6
1
42
15 reviews posted between Sep 18, 2025Sep 19, 2025 · 15 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the new leadership has been very active in responding to community feedback; what specific changes have been implemented recently to improve the cleanliness and hygiene of the resident rooms?
  • 2With the recent renovations to the memory care unit, what kind of daily activities and specialized programming do you have planned for the residents there?
  • 3How does the nursing team ensure that call lights are answered promptly, especially during the night shifts when fewer staff members are on duty?
  • 4Can you walk me through your current protocols for medication management to ensure there are no errors in administration or oversight?
  • 5We've heard great things about your physical and occupational therapy teams; how do you coordinate their schedules with the residents' daily meal times?
  • 6What is the process for communicating with families regarding any changes in a resident's medical condition or unexpected health emergencies?

Personalized based on this facility's data


Key Review Excerpts

Thanks to the absolutely professional, expert physical therapy staff she was able to walk again and her lungs improved to the point of no longer needing oxygen.

Friend of rehab patient · 2026★★★★★

The facility is rundown and unsafe. The paint is peeling off the walls and the air conditioner didn’t work properly in the room. The caregivers were rude and rough when she needed help getting herself cleaned up and changed.

Sister of resident · 2024☆☆☆☆

I was especially impressed by their newly renovated locked unit. It’s thoughtfully designed with both safety and comfort in mind, offering a secure space that still feels warm and inviting.

Visitor · 2025★★★★★
Source: 150 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
91%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
19.4%
FL
11.5%
Collier
15.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Collier
3.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.3%
FL
10.6%
Collier
8.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.4%
FL
8.7%
Collier
8.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
14.4%
FL
9.1%
Collier
10.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
FL
99.2%
Collier
98.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility62.2%
Worse than Avg
Here
62.2%
US
79.7%
FL
94.7%
Collier
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility66.8%
Worse than Avg
Here
66.8%
US
81.8%
FL
94.8%
Collier
97.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Mixed vs Avgs
Here
1.2%
US
1.6%
FL
1.5%
Collier
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Well above state avg (7.3)
17 complaint-triggered
$56,166 in fines

This facility has serious recurring problems with families filing multiple complaints about resident safety and medication management. Recent complaint investigations found deficiencies in abuse protection, medication errors, and nursing staffing adequacy. The facility shows a troubling pattern of medication management issues and resident rights violations across multiple surveys, though all deficiencies have correction dates indicating the facility has addressed identified problems.

Dec 1, 2025Complaint
5
0557Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 28, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 16, 2025Complaint
6
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 16, 2025Routine
2
0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 11, 2024Complaint
3
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 1, 2023Routine
15
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Federal Penalties

Fine

May 16, 2025

$56,166

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodside Health and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Woodside Rehab Holdings LLC

Owner · Organization

100%

Bp Birchwood Trust

Owner (parent company) · Organization

50%

Lf Woodside Trust

Owner (parent company) · Organization

50%

Key personnel

Wildes, DonnaOfficer / DirectorAlonso, RicardoManagerNordine, TammyManagerPetrosini, VincentManagerWallace, PaigeManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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