Woodside Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 150 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High staff turnover (59%)
- High RN turnover (86%)
Bottom 25% in FL · Below recommended RN staffing · $56,166 in fines · Abuse citation
What this means for your family
While the facility has made visible improvements under new leadership and offers an excellent rehab and memory care program, the reports of inconsistent nursing care and hygiene are serious. If you choose this facility, we strongly recommend frequent, unannounced visits and active participation in your loved one's care plan to ensure their needs are being met.
Google Reviews
Google Reviews
150 reviews on Google“Woodside Health and Rehabilitation Center receives highly polarized feedback, with recent reviews highlighting a divide between those praising the new leadership and renovated units and those reporting severe neglect. While many families commend the physical and occupational therapy teams for successful recoveries, a significant number of reviewers express deep concern regarding poor hygiene, slow response times, and inadequate medical oversight. Families considering this facility should be aware of the stark contrast between the positive experiences in rehab and the critical reports of patient care in long-term and memory care settings.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Visible and proactive new leadership
- Newly renovated and secure memory care unit
- Welcoming and professional front-line staff
Concerns
- Severe neglect and poor hygiene (urine smells, soiled bedding) (mentioned by 12 reviewers)
- Slow or non-existent response to call lights and bells (mentioned by 9 reviewers)
- Medication management errors and lack of medical oversight (mentioned by 7 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 6 reviewers)
- Understaffing and unprofessional staff behavior (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 153 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the new leadership has been very active in responding to community feedback; what specific changes have been implemented recently to improve the cleanliness and hygiene of the resident rooms?
- 2With the recent renovations to the memory care unit, what kind of daily activities and specialized programming do you have planned for the residents there?
- 3How does the nursing team ensure that call lights are answered promptly, especially during the night shifts when fewer staff members are on duty?
- 4Can you walk me through your current protocols for medication management to ensure there are no errors in administration or oversight?
- 5We've heard great things about your physical and occupational therapy teams; how do you coordinate their schedules with the residents' daily meal times?
- 6What is the process for communicating with families regarding any changes in a resident's medical condition or unexpected health emergencies?
Personalized based on this facility's data
Key Review Excerpts
“Thanks to the absolutely professional, expert physical therapy staff she was able to walk again and her lungs improved to the point of no longer needing oxygen.”
“The facility is rundown and unsafe. The paint is peeling off the walls and the air conditioner didn’t work properly in the room. The caregivers were rude and rough when she needed help getting herself cleaned up and changed.”
“I was especially impressed by their newly renovated locked unit. It’s thoughtfully designed with both safety and comfort in mind, offering a secure space that still feels warm and inviting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious recurring problems with families filing multiple complaints about resident safety and medication management. Recent complaint investigations found deficiencies in abuse protection, medication errors, and nursing staffing adequacy. The facility shows a troubling pattern of medication management issues and resident rights violations across multiple surveys, though all deficiencies have correction dates indicating the facility has addressed identified problems.
Dec 1, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 28, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 16, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 16, 2025Routine2
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 11, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 1, 2023Routine15
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Provide properly protected cooking facilities.
Federal Penalties
Fine
May 16, 2025
$56,166
Ownership & Operations
Who Operates This Facility
Woodside Health and Rehabilitation Center
for profit
Ownership & Management
Owners
Woodside Rehab Holdings LLC
Owner · Organization
Bp Birchwood Trust
Owner (parent company) · Organization
Lf Woodside Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
150 reviews from families & visitors
Official Website
Visit woodsiderehabilitation.com
Medicare data downloads
Original nursing home datasets
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