Solaris Healthcare Lely Palms
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 112 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (7 vs median 6.0)
Bottom 25% in FL · Meets national RN staffing standard · Low staff turnover (stable workforce) · Worst in SOLARIS HEALTHCARE chain · $114,714 in fines · Abuse citation
What this means for your family
This facility's therapy team is frequently praised as a highlight for recovery, but the facility suffers from significant, recurring reports of neglect and poor communication. We strongly advise families to conduct unannounced visits and to verify the current staffing ratios before committing, as the experience appears highly dependent on which staff members are on duty.
Google Reviews
Google Reviews
112 reviews on Google“Solaris Healthcare Lely Palms presents a highly polarized experience, with many families praising the dedicated therapy and nursing teams, while others report severe concerns regarding neglect, hygiene, and communication. While some residents experience compassionate care and successful rehabilitation, multiple reviewers describe a facility that is understaffed, physically deteriorating, and unresponsive to family inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Attentive and compassionate individual nursing staff
- Supportive and helpful admissions and administrative personnel
- Clean and well-maintained environment (noted by several reviewers)
Concerns
- Neglect and poor hygiene (patients left in soiled linens) (mentioned by 8 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 7 reviewers)
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Physical facility issues (dated, broken equipment, plumbing) (mentioned by 5 reviewers)
- Disorganized discharge and medication management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given the importance of hygiene and comfort, what specific protocols do you have in place to ensure residents are checked on frequently and kept clean throughout the day and night?
- 3With the physical therapy team being a standout strength here, how do you integrate their rehabilitation services into the daily routine of residents who need extra support?
- 4How does your nursing team manage medication schedules to ensure accuracy and timely administration for residents with complex health needs?
- 5I see that the facility has been working on updates; could you walk me through the current plan for addressing maintenance needs and ensuring the living environment remains comfortable for residents?
- 6When a resident needs urgent medical attention, what is the standard process for notifying family members and ensuring they are kept in the loop regarding the outcome?
Personalized based on this facility's data
Key Review Excerpts
“The only shining light there is the Therapy Team. Janet and Justin are the absolute best.”
“My dad was placed here after a hospital stay. He was left in feces for several hours. He has a spinal injury he stated he was thrown in the bed by to CNA’s causing a great deal of pain to him.”
“The nursing staff is the gold standard. Francesca is a great nursing leader and quick problem solver.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing serious concerns about resident protection from abuse and accident prevention, which have recurred across multiple years. The facility shows a pattern of deficiencies in safety supervision, resident rights, and fire safety systems. While all violations appear to have been corrected, the repeated nature of safety issues and family complaints warrants careful consideration during your visit.
Jul 29, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 6, 2025Routine13
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jul 13, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jun 6, 2023Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 25, 2022Routine2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 14, 2021Routine6
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jul 29, 2025
$71,040
Fine
Feb 6, 2025
$34,356
Fine
Jun 6, 2023
$9,318
Ownership & Operations
Who Operates This Facility
Solaris Healthcare Lely Palms
for profit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 22 of 22 (Worst)
Ownership & Management
Owners
Lp Snf Operations Holdings LLC
Owner · Organization
Ch Lp Holdings LLC
Owner (parent company) · Organization
Sk Lp Holdings LLC
Owner (parent company) · Organization
Buxbaum, Miriam
Owner (parent company)
Klein, Solomon
Owner (parent company)
Wahl, Ezriel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit solariscares.org
Medicare data downloads
Original nursing home datasets
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