See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Solaris Healthcare Lely Palms

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

6135 Rattlesnake Hammock Road, South Naples · Naples, FL 34113117 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 112 Google reviews

5
4
3
2
1
Solaris Healthcare Lely Palms Nursing Home in Naples, FL — Street View
Street View

Watch Solaris Healthcare Lely Palms

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (7 vs median 6.0)

Bottom 25% in FL · Meets national RN staffing standard · Low staff turnover (stable workforce) · Worst in SOLARIS HEALTHCARE chain · $114,714 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility's therapy team is frequently praised as a highlight for recovery, but the facility suffers from significant, recurring reports of neglect and poor communication. We strongly advise families to conduct unannounced visits and to verify the current staffing ratios before committing, as the experience appears highly dependent on which staff members are on duty.

Google Reviews

Google Reviews

112 reviews on Google
Solaris Healthcare Lely Palms presents a highly polarized experience, with many families praising the dedicated therapy and nursing teams, while others report severe concerns regarding neglect, hygiene, and communication. While some residents experience compassionate care and successful rehabilitation, multiple reviewers describe a facility that is understaffed, physically deteriorating, and unresponsive to family inquiries.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0ActivitiesN/AMeds2.0Memory3.0Comms2.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Attentive and compassionate individual nursing staff
  • Supportive and helpful admissions and administrative personnel
  • Clean and well-maintained environment (noted by several reviewers)

Concerns

  • Neglect and poor hygiene (patients left in soiled linens) (mentioned by 8 reviewers)
  • Poor communication and difficulty reaching staff/management (mentioned by 7 reviewers)
  • Understaffing leading to slow response times (mentioned by 6 reviewers)
  • Physical facility issues (dated, broken equipment, plumbing) (mentioned by 5 reviewers)
  • Disorganized discharge and medication management (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(1)'18(3)'20(6)'22(10)'24(8)'26(15)

Distribution · 114 analyzed

5
71
4
5
3
2
2
7
1
29
11 reviews posted between Jun 26, 2021Jun 26, 2021 · 11 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
  • 2Given the importance of hygiene and comfort, what specific protocols do you have in place to ensure residents are checked on frequently and kept clean throughout the day and night?
  • 3With the physical therapy team being a standout strength here, how do you integrate their rehabilitation services into the daily routine of residents who need extra support?
  • 4How does your nursing team manage medication schedules to ensure accuracy and timely administration for residents with complex health needs?
  • 5I see that the facility has been working on updates; could you walk me through the current plan for addressing maintenance needs and ensuring the living environment remains comfortable for residents?
  • 6When a resident needs urgent medical attention, what is the standard process for notifying family members and ensuring they are kept in the loop regarding the outcome?

Personalized based on this facility's data


Key Review Excerpts

The only shining light there is the Therapy Team. Janet and Justin are the absolute best.

Rehab patient · 2024☆☆☆☆

My dad was placed here after a hospital stay. He was left in feces for several hours. He has a spinal injury he stated he was thrown in the bed by to CNA’s causing a great deal of pain to him.

Long-term resident's family · 2022☆☆☆☆

The nursing staff is the gold standard. Francesca is a great nursing leader and quick problem solver.

Rehab patient · 2022★★★★★
Source: 112 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.94hrs
OK
Registered nurses for medical care
Total Nursing
3.70hrs
90%
All nurses + aides combined
Staff Turnover
24%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Collier
3.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
19.4%
FL
11.5%
Collier
17.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
15.3%
FL
10.6%
Collier
8.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
14.4%
FL
9.1%
Collier
10.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Collier
98.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.1%
Mixed vs Avgs
Here
9.1%
US
15.4%
FL
8.7%
Collier
8.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
81.8%
FL
94.8%
Collier
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.8%
Mixed vs Avgs
Here
93.8%
US
79.7%
FL
94.7%
Collier
89.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
FL
1.5%
Collier
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
3penalties
Near state avg (7.3)
6 complaint-triggered
$114,714 in fines

Families have filed complaints that triggered inspections revealing serious concerns about resident protection from abuse and accident prevention, which have recurred across multiple years. The facility shows a pattern of deficiencies in safety supervision, resident rights, and fire safety systems. While all violations appear to have been corrected, the repeated nature of safety issues and family complaints warrants careful consideration during your visit.

Jul 29, 2025Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 6, 2025Routine
13
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Jul 13, 2023Complaint
2
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

Jun 6, 2023Complaint
2
0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 25, 2022Routine
2
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Apr 14, 2021Routine
6
0563Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Jul 29, 2025

$71,040

Fine

Feb 6, 2025

$34,356

Fine

Jun 6, 2023

$9,318

Ownership & Operations

Who Operates This Facility

Owner / Operator

Solaris Healthcare Lely Palms

Organization Type

for profit

Chain Affiliation

Chain Name

Solaris Healthcare

Chain Size

22 facilities nationwide

Chain avg rating: 3.8/5 · Rank 22 of 22 (Worst)

Ownership & Management

Owners

Lp Snf Operations Holdings LLC

Owner · Organization

100%

Ch Lp Holdings LLC

Owner (parent company) · Organization

Sk Lp Holdings LLC

Owner (parent company) · Organization

Buxbaum, Miriam

Owner (parent company)

Klein, Solomon

Owner (parent company)

Wahl, Ezriel

Owner (parent company)

Key personnel

Siegel, GeorgeOfficer / DirectorLp Snf Consulting LLCManagerSolaris LicensingManagerElterman, FrankManagerPetit, JestaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call