Assisted Living

Woodside at Friendship Village

Name: Public quality & inspection record for Woodside at Friendship Village
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

1390 N. Drake R, Kalamazoo, MI 49006|Reported capacity: 83|Licensed & active

Google rating

4.5/5

based on 51 Google reviews

(269) 381-0560 Directions Website

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What this means for your family

Public Google reviewers rate Woodside at Friendship Village highly. Reviewers highlight: compassionate and attentive nursing staff, high-quality rehabilitation therapy programs. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

81 public Google reviews available

Woodside at Friendship Village is widely praised for its compassionate, professional staff and vibrant community atmosphere, with many families highlighting the high quality of rehab and assisted living care. While the vast majority of reviews are glowing, a few families have raised serious concerns regarding hygiene standards, staffing levels, and communication during facility-wide technical issues.

Quality Themes

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Strengths

Compassionate and attentive nursing staff
High-quality rehabilitation therapy programs
Vibrant, active community environment
Clean and well-maintained facilities

Concerns

Inadequate hygiene and personal care (e.g., missed showers leading to sores) (mentioned by 2 reviewers)
Understaffing and overworked caregivers (mentioned by 2 reviewers)
Technical issues with communication and entertainment systems (mentioned by 2 reviewers)

Rating Trends

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Distribution · 81 analyzed

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve your daily care protocols?
2With your focus on maintaining a vibrant community, what are some of the most popular activities or social programs residents are participating in right now?
3To ensure our loved one stays comfortable, could you walk us through the routine for personal care and hygiene assistance, and how you track that these needs are met consistently?
4Given the high praise for your rehabilitation therapy, how do you coordinate those specialized services with the daily support provided by your nursing staff?
5I understand that technology can sometimes be a challenge; what is your process for troubleshooting resident communication or entertainment systems if they stop working?
6How do you manage staffing levels during peak times to ensure that every resident receives the attentive, compassionate care that your facility is known for?

Personalized based on this facility's data

Key Review Excerpts

“From her first day at Woodside she finally felt she was 'home'. They were so good to her. The caregivers desk is at the end of the hallway of the rooms. Someone is always available to answer a question or help.”

Memory care family member · 2023★★★★★

“My family member was in this facility for a week and half and was not given any showers, only excuses to why it wasn’t being done. This caused infections and sores due to the lack of care.”

Family member · 2025★☆☆☆☆

“The nurses have been diligent about keeping her safe and communicating with me. They have not just been responsive to my requests for help but more accurately proactive, communicating her condition to me and recommending steps to take.”

Long-term resident's family · 2025★★★★★

Source: 81 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lifecare, INC.

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(269) 381-0560

friendshipvillagemi.com

1390 N. Drake R

Kalamazoo, MI 49006

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References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

51 reviews from families & visitors

Official Website

Visit friendshipvillagemi.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.