Medilodge of Westwood
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 8.0)
- High staff turnover (52%)
- High RN turnover (65%)
Bottom 25% in MI · Meets national RN staffing standard · Worst in MEDILODGE chain · $157,270 in fines
What this means for your family
While the facility's rehabilitation therapy team is frequently praised, the recurring reports of neglect, unsanitary conditions, and communication failures are deeply concerning. If you must consider this facility, we strongly recommend unannounced visits and verifying current state inspection reports, as multiple families have reported that their loved ones' health declined during their stay.
Google Reviews
Google Reviews
85 reviews on Google“Medilodge of Westwood receives highly polarized feedback, with families frequently reporting severe concerns regarding neglect, poor communication, and unsanitary conditions. While some reviewers praise the rehabilitation therapy team and individual staff members, many others describe a facility that is disorganized, understaffed, and failing to provide basic care such as timely medication or hygiene assistance.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some long-term staff members are highly regarded
- Quick admission process
Concerns
- Poor communication and unreturned phone calls (mentioned by 6 reviewers)
- Lost or stolen personal belongings and clothing (mentioned by 5 reviewers)
- Unsanitary facility conditions (mold, blood, dirty rooms) (mentioned by 5 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Inadequate response to call lights or medical needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from families; how do you use that feedback to improve the facility's cleanliness and dining experience?
- 2What specific protocols are in place to ensure medication is administered accurately and on schedule for every resident?
- 3How does the nursing team ensure that call lights are answered promptly, especially during shift changes or overnight?
- 4We've heard great things about your therapy services; could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 5What systems do you have in place to track personal belongings and clothing to ensure nothing gets lost or misplaced?
- 6How do you maintain consistent communication with family members regarding updates on a loved one's health or daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“The facility was in extremely poor condition. The walls were crumbling, and most of the light fixtures had working bulbs. The toilet in my mom's room was broken, and the tub was moldy.”
“My Mother was at this facility for rehabilitation after surgery and even after repeated attempts to rectify the situation the staff was unable to get her medications to her on time. Four nights in a row she contacted me that her medication was over three hours late.”
“The PT & OT staff at this center are amazing and do wonders for their patients to get them back home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge of Westwood has a concerning pattern with 43 complaint-triggered deficiencies across 108 total violations, indicating families have repeatedly filed reports. The facility struggles most with resident care and treatment, accident prevention, and medication management. Issues persist across multiple years, with recurring problems in safety supervision and care quality appearing in both 2023 and 2025 surveys, suggesting limited sustained improvement despite correction plans.
Mar 12, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Nov 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 4, 2025Routine24
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Jun 4, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Feb 20, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jul 3, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Jun 4, 2025
$52,195
Payment Denial
Jun 4, 2025
15-day denial
Payment Denial
Feb 20, 2025
15-day denial
Fine
Jan 18, 2024
$12,542
Fine
May 18, 2023
$64,428
Ownership & Operations
Who Operates This Facility
Medilodge of Westwood
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 49 of 50 (Worst)
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit medilodgeofwestwood.com
Medicare data downloads
Original nursing home datasets
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