Woodlands Skilled Nursing and Therapy
Strong Medicare quality ratings; families often praise kind and caring nursing staff. Still worth an in-person visit.
based on 12 Google reviews

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What this means for your family
While recent feedback highlights a caring and attentive staff, families should remain vigilant regarding the security of personal belongings and the consistency of basic care. We recommend conducting a tour to observe staff-to-resident interactions firsthand and asking specifically about their protocols for monitoring patient hydration and personal property.
Google Reviews
Google Reviews
12 reviews on Google“Woodlands Skilled Nursing and Therapy receives polarized feedback, with recent positive reports highlighting attentive and kind staff, while older reviews raise serious concerns regarding patient neglect and theft. Families should be aware of historical complaints involving basic care needs like hydration and the loss of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Kind and caring nursing staff
- Responsive to family needs
- Inviting dining and common areas
Concerns
- Theft of personal belongings
- Inadequate hydration and basic care
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility having 114 residents, what specific systems are in place to ensure each resident receives consistent, personalized attention regarding their daily hydration and basic hygiene needs?
- 2I noticed some concerns regarding the security of personal items; what protocols or safeguards do you have in place to protect residents' belongings and ensure peace of mind for families?
- 3Given the 4-star staffing rating, how do you manage shift transitions to ensure that the nursing team remains responsive and attentive to residents throughout the entire day and night?
- 4Could you walk me through your emergency medical protocols and how you communicate with family members if a sudden change in a resident's health status occurs?
- 5The dining and common areas look very inviting; what kind of daily social activities or engagement programs are available to help residents feel connected and active within the community?
- 6I see that you have a 4-star health inspection rating; what are the most important improvements or focus areas the team is currently working on to maintain and elevate that standard of care?
Personalized based on this facility's data
Key Review Excerpts
“All of them have been so kind and caring to not only them but all of our family that have come to visit. Both my in-laws have always been taken care of, feed, changed, beds changed.”
“Dad went septic here because not enough water intake. I told them to keep water available to him and I would vosit daily to find no water in the room or where he could not reach it.”
“Be careful when you bring your loved ones here, they will steal you blind, my sister lost all her new clothes and my dad lost his good electric razor which cost over $80.00.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had recurring deficiencies across multiple areas, with families filing complaint reports about resident rights violations and care planning issues. The most frequent problems involve resident rights protections, nutrition and dietary services, and care planning processes. While all identified deficiencies show correction dates, the facility continues to struggle with similar issues across surveys, including repeated violations of residents' rights to dignity and self-determination, suggesting ongoing systemic challenges that prospective families should investigate further during visits.
May 22, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 22, 2025Routine1
Smoke Deficiencies
Provide properly protected cooking facilities.
May 8, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 15, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Feb 15, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Jan 9, 2023Routine17
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Woodlands Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 17 of 33
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit woodlandsok.com
Medicare data downloads
Original nursing home datasets
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