Highland Park Health Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 44 Google reviews
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What this means for your family
While the facility's therapy team and specific nursing staff receive high praise for their dedication, the recurring reports of medical neglect and theft are critical red flags. If you choose this facility, it is essential that you visit frequently and maintain active oversight of your loved one's care to ensure their safety.
Google Reviews
Google Reviews
44 reviews on Google“Highland Park Health Care receives highly polarized reviews, with many praising individual staff members and the therapy team, while others report severe concerns regarding patient safety and neglect. Families should be aware of a significant divide between those who report a clean, compassionate environment and those who allege serious medical complications and theft of personal property. The facility appears to rely heavily on specific staff members for positive experiences, suggesting inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised physical therapy team
- Compassionate individual nursing staff
- Clean and well-maintained facility
- Engaging activities like bingo and games
Concerns
- Serious medical neglect leading to severe injury or infection (mentioned by 3 reviewers)
- Theft of personal belongings and valuables (mentioned by 2 reviewers)
- Questionable quality of care and lack of responsiveness (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's focus on physical therapy, how do you coordinate that care with the nursing team to ensure residents stay active and safe?
- 2I noticed there have been some concerns regarding communication; what is your process for keeping families updated on changes in a resident's health or daily status?
- 3How do you ensure the security of residents' personal belongings and valuables within their rooms?
- 4With the current staffing ratings, could you walk me through how you handle urgent medical needs or changes in condition during evening and weekend shifts?
- 5I see that residents really enjoy the bingo and game activities; how do you encourage participation for those who might be more hesitant to join in?
- 6What specific protocols do you have in place to prevent common medical complications, such as infections or pressure injuries, for residents with higher care needs?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team were kind, knowledgeable and created positive outcomes, allowing them to regain function and return home.”
“My grandma called me and asked me to get her out within 2 hours of being transferred. She said it smelled and she sounded scared.”
“The staff are insensitive and the care my grandmother received while there was extremely questionable. I regret that my grandmother lived her last days at this place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Park Health Care has concerning patterns including families filing complaints about safety hazards and abuse protection, with one recent abuse-related complaint in 2025. The facility shows recurring problems with medication management, safety supervision, and care planning that persist across multiple surveys from 2021 through 2024. While the facility corrects deficiencies when cited, the repeated violations in critical areas suggest ongoing quality challenges families should carefully consider.
Mar 31, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 23, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 25, 2023Routine10
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jul 25, 2023Complaint3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 21, 2021Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Mar 31, 2025
$14,901
Ownership & Operations
Who Operates This Facility
Highland Park Health Care
for profit
Chain Affiliation
Stonegate Senior Living
24 facilities nationwide
Chain avg rating: 2.4/5 · Rank 14 of 24
Ownership & Management
Owners
Pf Hpm Snf Ops, LLC
Owner · Organization
Sanctuary Ltc, LLC
Owner · Organization
Preservation Freehold Company
Owner (parent company) · Organization
Campbell, Scott
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fisher, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Langdon, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mcgehee, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Taylor, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit highlandparkhealthcare.com
Medicare data downloads
Original nursing home datasets
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