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Nursing HomeMedicaid Investigative

Woodland Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1347 East Valley Watermill Road, Springfield, MO 6580394 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 76 Google reviews

5
4
3
2
1
Woodland Manor Nursing Home in Springfield, MO — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (23 vs median 10)
  • High staff turnover (73%)

Below average in MO · Below recommended RN staffing · Above average staffing · Very high staff turnover

Source: Medicare data

What this means for your family

While the facility offers private rooms and some staff members are noted for their kindness, the recent, severe reports of medical neglect and poor management are deeply concerning. We strongly advise families to look elsewhere or, if considering this facility, to conduct unannounced visits and speak directly with current residents about their daily care experience.

Google Reviews

Google Reviews

76 reviews on Google
Woodland Manor receives highly polarized feedback, with some families praising the facility for its cleanliness and private rooms, while others report severe concerns regarding neglect and poor management. Recent reviews highlight critical issues with medical oversight, staff responsiveness, and the quality of care provided to residents. Families should be aware of the stark contrast between positive experiences and reports of systemic neglect.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean6.0ActivitiesN/AMeds1.0MemoryN/AComms2.0Value5.0

Strengths

  • Private room availability
  • Clean and well-maintained building
  • Friendly and compassionate individual staff members

Concerns

  • Neglect and poor medical oversight (mentioned by 3 reviewers)
  • Poor management and unresponsiveness to family complaints (mentioned by 3 reviewers)
  • Inconsistent staff quality and lack of teamwork (mentioned by 3 reviewers)
  • Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(13)'20(15)'22(3)'24(2)'26(4)

Distribution · 80 analyzed

5
28
4
15
3
12
2
4
1
21

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding medical oversight, could you walk us through the specific process for how the nursing team monitors changes in a resident's health status and communicates those updates to families?
  • 2We understand that management and communication are top priorities; what is the current structure for how families can escalate concerns or receive timely responses from the leadership team?
  • 3With the current staffing levels, how does the facility ensure that residents receive consistent care and attention throughout all three shifts?
  • 4We noticed some feedback regarding the dining experience; could you tell us about the current menu planning process and how you accommodate individual dietary preferences or nutritional needs?
  • 5How does the facility foster a sense of community and daily engagement for residents, and what are some of the most popular activities currently offered at Woodland Manor?
  • 6Regarding medication management, what specific protocols are in place to ensure accuracy and prevent errors for residents with complex health needs?

Personalized based on this facility's data


Key Review Excerpts

My aunt had to be taking to the hospital after they neglected to watch her. She was having trouble breathing and gasping for air when her daughter showed up. EMT from the ambulance asked the night nurse what her vitals was she had no idea

Memory care family member · 2026☆☆☆☆

Do Not send your love ones here, office will tell you lie after lie, doctor is a joke and they tell residents to pee and poop in diapers and then leave them in it

Long-term resident's family · 2026☆☆☆☆

Honestly I can’t even believe this place is still open. The way they treat the people they care for is appalling. Extremely rude, and condescending not only to those they care for but families as well. Completely unorganized with paperwork as well as medications.

Long-term resident's family · 2023☆☆☆☆
Source: 76 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
4.24hrs
OK
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
93.4%
MO
84.4%
Greene
89.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.9%
Worse than Avg
Here
33.9%
US
19.5%
MO
25.4%
Greene
26.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
15.5%
MO
23.6%
Greene
16.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.4%
Worse than Avg
Here
87.4%
US
95.5%
MO
90.9%
Greene
95.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
19.4%
MO
17.9%
Greene
18.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
12.1%
MO
16.7%
Greene
12.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility15.0%
Worse than Avg
Here
15.0%
US
79.8%
MO
63.5%
Greene
73.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
81.8%
MO
65.9%
Greene
77.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Greene
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
2penalties
Well above state avg (12.0)
20 complaint-triggered

Woodland Manor has concerning patterns of repeated abuse and neglect violations, with families filing over 20 complaints triggering federal investigations. The facility shows persistent problems across care planning, abuse/neglect prevention, and medication management, with recurring deficiencies in resident assessment and pharmaceutical services appearing across multiple surveys. Recent issues from 2025 include safety hazards and medication errors, though the facility reports correcting violations when identified.

Jan 15, 2026Complaint
2
0023Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 30, 2025Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 29, 2025Complaint
1
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Jun 13, 2025Routine
24
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 30, 2025Complaint
1
0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Mar 22, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Payment Denial

Nov 29, 2025

13-day denial

Payment Denial

Dec 13, 2024

57-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodland Manor

Organization Type

for profit

Ownership & Management

Owners

Gourley, Ewing

Owner

100%

Key personnel

Alexander, BrendaW-2 Managing EmployeeWhittaker, AmandaW-2 Managing EmployeeGourley, EwingOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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