Woodland Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 76 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (23 vs median 10)
- High staff turnover (73%)
Below average in MO · Below recommended RN staffing · Above average staffing · Very high staff turnover
What this means for your family
While the facility offers private rooms and some staff members are noted for their kindness, the recent, severe reports of medical neglect and poor management are deeply concerning. We strongly advise families to look elsewhere or, if considering this facility, to conduct unannounced visits and speak directly with current residents about their daily care experience.
Google Reviews
Google Reviews
76 reviews on Google“Woodland Manor receives highly polarized feedback, with some families praising the facility for its cleanliness and private rooms, while others report severe concerns regarding neglect and poor management. Recent reviews highlight critical issues with medical oversight, staff responsiveness, and the quality of care provided to residents. Families should be aware of the stark contrast between positive experiences and reports of systemic neglect.”
Quality Themes
Tap a score for detailsStrengths
- Private room availability
- Clean and well-maintained building
- Friendly and compassionate individual staff members
Concerns
- Neglect and poor medical oversight (mentioned by 3 reviewers)
- Poor management and unresponsiveness to family complaints (mentioned by 3 reviewers)
- Inconsistent staff quality and lack of teamwork (mentioned by 3 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding medical oversight, could you walk us through the specific process for how the nursing team monitors changes in a resident's health status and communicates those updates to families?
- 2We understand that management and communication are top priorities; what is the current structure for how families can escalate concerns or receive timely responses from the leadership team?
- 3With the current staffing levels, how does the facility ensure that residents receive consistent care and attention throughout all three shifts?
- 4We noticed some feedback regarding the dining experience; could you tell us about the current menu planning process and how you accommodate individual dietary preferences or nutritional needs?
- 5How does the facility foster a sense of community and daily engagement for residents, and what are some of the most popular activities currently offered at Woodland Manor?
- 6Regarding medication management, what specific protocols are in place to ensure accuracy and prevent errors for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My aunt had to be taking to the hospital after they neglected to watch her. She was having trouble breathing and gasping for air when her daughter showed up. EMT from the ambulance asked the night nurse what her vitals was she had no idea”
“Do Not send your love ones here, office will tell you lie after lie, doctor is a joke and they tell residents to pee and poop in diapers and then leave them in it”
“Honestly I can’t even believe this place is still open. The way they treat the people they care for is appalling. Extremely rude, and condescending not only to those they care for but families as well. Completely unorganized with paperwork as well as medications.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Woodland Manor has concerning patterns of repeated abuse and neglect violations, with families filing over 20 complaints triggering federal investigations. The facility shows persistent problems across care planning, abuse/neglect prevention, and medication management, with recurring deficiencies in resident assessment and pharmaceutical services appearing across multiple surveys. Recent issues from 2025 include safety hazards and medication errors, though the facility reports correcting violations when identified.
Jan 15, 2026Complaint2
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 30, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 29, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Jun 13, 2025Routine24
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Mar 22, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Payment Denial
Nov 29, 2025
13-day denial
Payment Denial
Dec 13, 2024
57-day denial
Ownership & Operations
Who Operates This Facility
Woodland Manor
for profit
Ownership & Management
Owners
Gourley, Ewing
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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