Nursing HomeMedicaid Investigative

Woodland Care Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

7120 Corbin Ave., Reseda · Reseda, CA 91335|157 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

2.6/5

based on 82 Google reviews

(818) 881-4540 Directions Website

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6/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Special Focus Facility (under heightened CMS scrutiny)
Low overall rating (1/5 stars)
Above-median deficiencies (45 vs median 13.0)

Bottom 25% in CA · Critically understaffed (RN) · Low staff turnover (stable workforce) · Worst in GENESIS HEALTHCARE chain · $30,972 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While some individual caregivers at Woodland Care Center are noted for being kind, the facility has a documented pattern of life-threatening neglect, including unresponsiveness to call buttons and hygiene failures. If you choose this facility, you must implement a rigorous daily check-in schedule to personally verify medication administration and hygiene standards.

Google Reviews

82 reviews on Google

“Families considering Woodland Care Center should exercise extreme caution due to frequent and serious allegations of patient neglect, including failure to change soiled diapers, unresponsiveness to call buttons, and medication errors. While some individual nurses and therapists receive high praise for their compassion, these positive experiences are overshadowed by recurring reports of understaffing, poor sanitation, and inadequate communication from management.”

Quality Themes

Tap a score for details

Strengths

Compassionate individual nursing staff
Dedicated physical therapy team
Professionalism in certain administrative roles
Welcoming atmosphere for some long-term residents

Concerns

Failure to respond to call buttons and patient needs (mentioned by 11 reviewers)
Neglect regarding hygiene and soiled diapers (mentioned by 5 reviewers)
Inadequate staffing levels (mentioned by 4 reviewers)
Poor facility cleanliness and unpleasant odors (mentioned by 4 reviewers)
Unprofessional or rude administrative/front desk staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 85 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about the compassion of your nursing staff and the dedication of the physical therapy team; how do these teams work together to support a resident's daily mobility?
2How does the facility manage call button response times to ensure that residents' needs are met promptly, especially during busy shifts?
3What specific protocols are in place to ensure consistent standards of cleanliness and hygiene in the resident rooms and common areas?
4Could you walk us through your process for medication management and how you ensure accuracy and communication with the family?
5What does a typical day look like for residents in terms of scheduled activities, and how do you encourage social engagement?
6In the event of a medical emergency or a change in a resident's condition after hours, what is the immediate procedure for notifying the family?

Personalized based on this facility's data

Key Review Excerpts

“The nurses are both professional and compassionate. Liliana, in particular, went above and beyond, dedicating extra time and attention to ensure my mom received the best care.”

Long-term resident's family · 2026★★★★★

“The building is run down but the staff is carrying and dedicated. Especially the night shift. They go far beyond the call of duty to make life comfortable for the residents.”

Resident's family · 2025★★★★☆

“My Dad was admitted there from Northridge Hospital and stay there for more than a month. Coming from a bad stroke, he did very well and is now walking with [us].”

Rehab patient's family · 2024★★★★★

Source: 82 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.31hrs

41%

Registered nurses for medical care

Total Nursing

3.79hrs

92%

All nurses + aides combined

Staff Turnover

18%

Lower is better (< 30% = good)

RN Turnover

31%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility3.4%

Better than Avg

Here

3.4%

19.4%

10.7%

Los angeles

9.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.8%

Better than Avg

Here

6.8%

15.3%

10.5%

Los angeles

9.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility19.8%

Worse than Avg

Here

19.8%

15.5%

11.7%

Los angeles

11.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.2%

Mixed vs Avgs

Here

12.2%

19.5%

13.7%

Los angeles

10.8%

😔

Residents with depression symptoms

↓ Lower is better

This Facility13.9%

Worse than Avg

Here

13.9%

12.1%

7.0%

Los angeles

8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.6%

Los angeles

99.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

93.2%

Los angeles

92.5%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.8%

Better than Avg

Here

99.8%

81.8%

94.2%

Los angeles

94.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.5%

Los angeles

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

46deficiencies

4penalties

Well above state avg (15.4)

47 complaint-triggered

$30,972 in fines

Woodland Care Center has significant ongoing quality concerns with families regularly filing reports that triggered federal investigations (46 of 137 deficiencies). The facility repeatedly struggles with medication management, medical records handling, and nutrition services, with these same issues appearing across multiple years. While all violations show correction dates, the persistent pattern of complaints and recurring deficiencies in core care areas suggests systemic challenges that warrant careful consideration before placement.

Apr 22, 2026Complaint1 finding

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 6, 2026Complaint1 finding

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 29, 2026Complaint2 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 23, 2026Complaint1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 8, 2026Complaint2 findings

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 15, 2025Complaint3 findings

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Apr 11, 2025

$17,345

Payment Denial

Apr 11, 2025

13-day denial

Fine

May 3, 2024

$13,627

Payment Denial

May 3, 2024

25-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Woodland Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 178 of 188 (Worst)

Ownership & Management

Owners

Bq Operations Holdings LLC

Owner · Organization

100%

9560 Pico LLC