Woodhaven Home for Adults
Reviewer concerns include unprofessional or rude staff behavior (mentioned by 4 reviewers) — investigate before committing.
based on 15 Google reviews
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What this means for your family
While one long-term resident reports recent improvements, the majority of recent feedback highlights serious concerns regarding staff professionalism and the quality of care. We strongly recommend conducting an unannounced visit and speaking directly with current families to verify if the reported issues with neglect and communication have been addressed.
Google Reviews
Google Reviews
15 reviews on Google“Woodhaven Home for Adults receives consistently poor feedback regarding basic care standards, staff professionalism, and facility maintenance. While a long-term resident praises recent administrative improvements, multiple family members report serious concerns including neglect, lost personal belongings, and poor communication from leadership.”
Quality Themes
Tap a score for detailsStrengths
- Helpful social and case workers
- Some individual nurses described as caring
- Active engagement in resident activities
Concerns
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness to families (mentioned by 2 reviewers)
- Neglect or inadequate medical/personal care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that social and case workers are highly involved here; could you walk me through how they typically coordinate with families to keep us updated on my loved one's care?
- 2Given the importance of consistent communication, what is the best way for us to reach the nursing team if we have a concern or need an update?
- 3We value the active engagement in resident activities mentioned by many; could you show us the activity calendar and tell us how you encourage residents to participate?
- 4What specific protocols are in place to ensure that personal care and medical needs are monitored consistently throughout the day and night?
- 5How does your leadership team work to foster a supportive and professional environment for the staff, and how is feedback from families integrated into your daily operations?
- 6We saw that you have responded to some feedback online; how do you use that input to make tangible improvements to the dining experience and facility cleanliness?
Personalized based on this facility's data
Key Review Excerpts
“The nurses there in the assisted living are very good and caring. But the Director, Eugene Allen... I don't know what he is doing there... besides Nothing.”
“Visiting my grandpa there, the staff was rude unprofessional and didn’t help at all. He was left unattended with bedsores.”
“As a resident of Woodhaven for almost 12 years I have found that the staff does and will go above and beyond to assist anyone.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
39 violations from 34 inspections
Oct 24, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 25, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 31, 2025Complaint
Resident services
Jan 31, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 10, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 6, 2025Complaint
Environmental standards
Aug 27, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Aug 15, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Woodhaven A.h., LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit thewcloud.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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