Woodhaven Court
Limited public data on Woodhaven Court. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 37 Google reviews
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What this means for your family
This facility has a history of providing excellent memory care, but recent reviews indicate a dangerous decline in the quality of care and staffing. If you choose this facility, you must implement rigorous, frequent check-ins to ensure your loved one's medical and hygiene needs are being met.
Google Reviews
Google Reviews
37 reviews on Google“Families should exercise extreme caution, as recent reviews from 2023 and 2024 allege severe negligence, lack of empathy, and even hospitalizations due to poor care. While some long-term residents and their families have previously praised the facility for its compassionate memory care and clean environment, the most recent feedback highlights critical failures in staffing and resident safety.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate memory care in previous years
- Clean and well-maintained facility
- Helpful and professional tour staff
Concerns
- Severe neglect and lack of proper medical care (mentioned by 2 reviewers)
- Inconsistent staffing and high turnover (mentioned by 2 reviewers)
- Poor communication regarding resident status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how much care you put into responding to feedback from the community; how has the facility evolved recently to address resident and family needs?
- 2What specific protocols are in place to ensure consistent, high-quality medical monitoring and care for residents throughout the day and night?
- 3How do you ensure that communication between the nursing staff and family members remains frequent and transparent regarding a resident's daily well-being?
- 4With a close-knit community of 76 residents, what kind of daily social activities or outings are available to keep everyone engaged and active?
- 5How does the team manage staffing transitions to ensure that the same familiar faces are providing care to the residents every day?
- 6Could you walk us through the steps the staff takes if a resident has a sudden change in their health or a medical emergency occurs after hours?
Personalized based on this facility's data
Key Review Excerpts
“My Grandma was here for several years and they took excellent care of her, she had dementia and was not always easy to deal with but they treated her with dignity and respect.”
“As guardian for my uncle who was in memory care at Woodhaven Court for 5 years, I can say it would have been hard to find a more caring place.”
“Don't put anyone you love here, they are horrible to there patients. My grandmother was her for a few weeks and ended up in the hospital due to lack of care”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Sep 22, 2021Other
The facility failed to discontinue a medication for sleeplessness after a discontinuation order was written by the provider. Specifically, melatonin 3mg was administered to Resident #5 between 09/09/21 and 09/20/21 despite an order to discontinue the medication being signed on 09/09/21.
Sep 22, 2021Other
The facility failed to discontinue a medication order for melatonin 3mg for Resident #5 after the physician had issued an order to discontinue it. Consequently, the medication remained active on the electronic medication administration record (eMAR) and was administered to the resident after the discontinuation order was in place.
Jul 31, 2020Complaint
The facility failed to ensure that aide duty hours met the minimum requirements for the Assisted Living section. Specifically, for 7 of 15 shifts sampled on various dates in July 2020, the staffing levels did not meet the required hours for the first, second, or third shifts based on the resident census.
Jul 31, 2020Complaint
The facility failed to ensure that aide duty hours met the minimum requirements for the Assisted Living section. Specifically, for 7 of 15 shifts sampled on various dates in July 2020, the staffing levels did not meet the required hours for the first, second, or third shifts based on the resident census.
Jul 31, 2020Complaint
The facility failed to ensure aide duty hours met the minimum requirements for the Assisted Living section. Specifically, on several dates in July 2020, the number of staff hours provided on the first and second shifts fell below the required 16 hours per shift based on the resident census.
Jul 19, 2018Complaint
The facility failed to provide separate locked areas for storing hazardous cleaning agents. Specifically, large quantities of concentrated laundry chemicals, including bleach and de-stainers, were stored in an unlocked laundry room, making them accessible to residents.
Jul 19, 2018Complaint
The facility failed to maintain separate locked areas for storing hazardous cleaning agents. Specifically, laundry detergents, boosters, and softeners were stored in an unlocked area, making them accessible to residents.
Jun 2, 2016Other
The facility failed to ensure physician notification for a resident who refused multiple scheduled morning medications for three consecutive days. Specifically, Resident #4 refused all morning medications, except for Combipatch, on April 7, 8, and 9, 2016, without evidence of physician follow-up.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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