Wooded Glen
Strong Medicare quality ratings; families often praise beautiful, clean, hotel-like facility. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
Wooded Glen offers a beautiful environment and excellent rehab services, but there is a clear inconsistency in daily care standards. When touring, we strongly recommend asking for specific protocols regarding call light response times and how the facility ensures residents receive adequate assistance with meals and personal hygiene.
Google Reviews
Google Reviews
41 reviews on Google“Wooded Glen receives polarized feedback, with many families praising the facility's hotel-like aesthetics, friendly staff, and high-quality rehab services. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call lights, inadequate assistance with feeding and hygiene, and recurring issues with bedsores. Prospective families should weigh the positive, warm atmosphere against these recurring reports of understaffing and inconsistent care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, hotel-like facility
- Warm and compassionate nursing and therapy staff
- High-quality, restaurant-style dining
- Strong rehab and physical therapy programs
Concerns
- Slow or non-responsive call lights (mentioned by 3 reviewers)
- Neglect regarding hygiene (soiled clothing/bedding) (mentioned by 3 reviewers)
- Inadequate assistance with feeding (mentioned by 2 reviewers)
- Development of bedsores (mentioned by 2 reviewers)
- Understaffing or staff inattentiveness (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a beautiful, hotel-like atmosphere; could you walk me through how your team ensures that same level of attention to detail when it comes to daily hygiene and personal care assistance?
- 2Given that your staffing rating is a 3/5, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance during meal times?
- 3I appreciate that your team is active in responding to feedback online; how do you typically communicate with families if a concern arises regarding a resident's physical health, such as skin integrity or bedsore prevention?
- 4With your strong focus on rehab and physical therapy, how do you balance those intensive programs with opportunities for social engagement and daily activities for residents who may not be in therapy?
- 5Could you explain the process for how your nursing staff monitors residents throughout the night to ensure their needs are met, especially when they require assistance with repositioning or personal care?
- 6Since you have a 5-star rating for health inspections, what are some of the internal quality checks you perform to maintain those high standards while managing the current staffing levels?
Personalized based on this facility's data
Key Review Excerpts
“Every time we visit they have wet pants and seems like a new bed sore. The meals have been cold and the room doesn't appear to never be cleaned well. On a visit I've experienced the call light being on over 20 mins.”
“The staff has been very caring and attentive to her. Every time I come in, someone shares a story of how she is adjusting. Even the residents have gone out of their way to welcome her.”
“Call lights not being answered for longer than 25 minutes. Meals not delivered to the patient rooms. So mom was offered a peanut butter and jelly sandwich for dinner. This happened several times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wooded Glen has concerning patterns with multiple families filing complaints that triggered federal inspections, resulting in 5 complaint-driven deficiencies. The facility shows recurring problems with medication management, safety violations, and infection control across multiple surveys from 2019 to 2025. While the facility reports correcting violations, the persistence of medication errors and safety issues through recent complaint investigations suggests ongoing care quality concerns that families should carefully consider.
Sep 23, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 15, 2024Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2024Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 13, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 19, 2021Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Wooded Glen
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 16 of 120 (Best)
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit woodedglensl.com
Medicare data downloads
Original nursing home datasets
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