Nursing HomeMedicaid Medicare 5-star

Wooded Glen

Strong Medicare quality ratings; public reviewers often praise beautiful, clean, hotel-like facility. Still worth an in-person visit.

2900 Bechtle Avenue, Springfield, OH 45504|54 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 41 Google reviews

(937) 342-1460 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 58%

No Medicare penalties on record · 3 findings in latest survey

Source: Medicare data

What this means for your family

Wooded Glen has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, clean, hotel-like facility and warm and compassionate nursing and therapy staff. Review the component ratings and current source records before deciding.

Google Reviews

42 public Google reviews available

Wooded Glen receives polarized feedback, with many families praising the facility's hotel-like aesthetics, friendly staff, and high-quality rehab services. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call lights, inadequate assistance with feeding and hygiene, and recurring issues with bedsores. Prospective families should weigh the positive, warm atmosphere against these recurring reports of understaffing and inconsistent care.

Quality Themes

Tap a score for details

Strengths

Beautiful, clean, hotel-like facility
Warm and compassionate nursing and therapy staff
High-quality, restaurant-style dining
Strong rehab and physical therapy programs

Concerns

Slow or non-responsive call lights (mentioned by 3 reviewers)
Neglect regarding hygiene (soiled clothing/bedding) (mentioned by 3 reviewers)
Inadequate assistance with feeding (mentioned by 2 reviewers)
Development of bedsores (mentioned by 2 reviewers)
Understaffing or staff inattentiveness (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 42 analyzed

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your facility has a beautiful, hotel-like atmosphere; could you walk me through how your team ensures that same level of attention to detail when it comes to daily hygiene and personal care assistance?
2Given that your staffing rating is a 3/5, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance during meal times?
3I appreciate that your team is active in responding to feedback online; how do you typically communicate with families if a concern arises regarding a resident's physical health, such as skin integrity or bedsore prevention?
4With your strong focus on rehab and physical therapy, how do you balance those intensive programs with opportunities for social engagement and daily activities for residents who may not be in therapy?
5Could you explain the process for how your nursing staff monitors residents throughout the night to ensure their needs are met, especially when they require assistance with repositioning or personal care?
6Since you have a 5-star rating for health inspections, what are some of the internal quality checks you perform to maintain those high standards while managing the current staffing levels?

Personalized based on this facility's data

Key Review Excerpts

“Every time we visit they have wet pants and seems like a new bed sore. The meals have been cold and the room doesn't appear to never be cleaned well. On a visit I've experienced the call light being on over 20 mins.”

Family member · 2023★☆☆☆☆

“The staff has been very caring and attentive to her. Every time I come in, someone shares a story of how she is adjusting. Even the residents have gone out of their way to welcome her.”

Memory care family member · 2025★★★★★

“Call lights not being answered for longer than 25 minutes. Meals not delivered to the patient rooms. So mom was offered a peanut butter and jelly sandwich for dinner. This happened several times.”

Long-term resident's family · 2025★★★☆☆

Source: 42 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.93hrs

Registered nurses for medical care

Total Nursing

4.01hrs

98%

All nurses + aides combined

Staff Turnover

58%

Lower is better (< 30% = good)

RN Turnover

18%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility44.3%

Worse than Avg

Here

44.3%

12.1%

28.2%

Clark

33.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility3.3%

Better than Avg

Here

3.3%

14.4%

5.8%

Clark

6.4%

Residents on antipsychotic medication

↓ Lower is better

This Facility6.4%

Better than Avg

Here

6.4%

15.5%

9.4%

Clark

9.7%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility21.9%

Mixed vs Avgs

Here

21.9%

19.5%

25.4%

Clark

29.9%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

92.6%

Clark

93.3%

Residents whose walking got worse

↓ Lower is better

This Facility10.4%

Mixed vs Avgs

Here

10.4%

15.3%

6.9%

Clark

9.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.0%

Better than Avg

Here

97.0%

81.8%

78.4%

Clark

74.2%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility74.4%

Worse than Avg

Here

74.4%

79.8%

75.6%

Clark

76.4%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.5%

Worse than Avg

Here

1.5%

1.6%

1.2%

Clark

0.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

30findings in history

Latest survey: 3 · well below OH avg (10.1)

5 complaint-triggered findings

Wooded Glen has concerning patterns with multiple families filing complaints that triggered federal inspections, resulting in 5 complaint-driven deficiencies. The facility shows recurring problems with medication management, safety violations, and infection control across multiple surveys from 2019 to 2025. While the facility reports correcting violations, the persistence of medication errors and safety issues through recent complaint investigations suggests ongoing care quality concerns that families should carefully consider.

Sep 23, 2025Complaint1 finding

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 4, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 15, 2024Complaint2 findings

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 13, 2024Complaint1 finding

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jun 13, 2024Routine4 findings

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Aug 19, 2021Routine4 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wooded Glen

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 120 (Highest rating)

Ownership & Management

Owners

Continental Merger Sub LLC

Owner (parent company) · Organization

Northstar Healthcare Income INC

Owner (parent company) · Organization

Northstar Healthcare Income Operating Partnership Lp

Owner (parent company) · Organization

Trilogy Holdings Nt-Hci, LLC

Owner (parent company) · Organization

Key personnel

Corbin, KathyW-2 Managing EmployeeFightmaster, LisaW-2 Managing EmployeeBarney, LeighOfficer / DirectorBryant, WilliamOfficer / DirectorBufford, RandallOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(937) 342-1460

woodedglensl.com

2900 Bechtle Avenue

Springfield, OH 45504

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

41 reviews from families & visitors

Official Website

Visit woodedglensl.com

Medicare data downloads

Original nursing home datasets

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