Villa Springfield Rehabilitation and Healthcare Ce
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 121 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · Worst in CROWN HEALTHCARE GROUP chain · No penalties on record
What this means for your family
This facility is highly regarded for its clean environment and effective rehabilitation therapy. However, families must be vigilant regarding medical oversight and communication; we strongly recommend scheduling regular, unannounced visits and ensuring a clear point of contact for medical updates to mitigate the reported issues with responsiveness.
Google Reviews
Google Reviews
121 reviews on Google“Villa Springfield Rehabilitation and Healthcare Center receives high praise for its clean, well-maintained environment and friendly, attentive staff who often treat residents like family. However, there are serious, recurring reports of neglect, poor communication, and understaffing that have led to critical health outcomes for some residents. Families should be aware that while many have positive experiences, there are significant concerns regarding the consistency of medical care and responsiveness to urgent needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Effective rehabilitation and therapy services
- Proactive communication from administrative staff
Concerns
- Understaffing leading to slow response times for basic needs (mentioned by 4 reviewers)
- Poor communication with family members regarding medical updates (mentioned by 3 reviewers)
- Inconsistent medical care and failure to follow doctor's orders (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and basic daily needs are met in a timely manner?
- 2I noticed your team is very active in responding to online feedback; how do you utilize that same proactive communication style to keep families updated on their loved one's medical status and care plan changes?
- 3With 11 recent state violations, what specific steps has the leadership team taken to improve oversight and ensure consistent adherence to doctor's orders for all residents?
- 4How does your nursing team coordinate with the rehabilitation department to ensure that therapy goals are integrated into the resident's daily medical care?
- 5Since medication management is a priority for us, could you walk us through the system you use to prevent errors and ensure that prescriptions are administered exactly as ordered?
- 6What kind of social activities or engagement programs do you offer to ensure residents feel connected and active throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The rehab unit was well staffed, the Therapy staff were well trained, motivating, encouraging and caring. The nursing staff on the unit I stayed on were professional, kind, friendly and more than accommodating.”
“When an incident with a nurse did arise, the Executive Director, William Robinson, took it seriously, was quick to address it and it was fixed immediately.”
“My mother was admitted for rehabilitation for a broken hip. When she went in, she was completely lucid, fully aware of her surroundings. Today, 10 days later, she was found laying in her own feces, her surgery incision was badly infected, her blood pressure was 50 over 13, and she had a UTI from the catheter.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Villa Springfield has ongoing quality issues with families filing complaints about wound care, medication management, and resident dignity concerns. The facility shows recurring problems across care planning, nutrition services, and safety systems, with the same deficiencies appearing repeatedly across multiple years. While all violations have correction dates, the pattern of repeat citations in core care areas suggests persistent operational challenges that families should carefully evaluate.
Feb 13, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 20, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 27, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 21, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 13, 2022Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 20, 2019Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Villa Springfield Rehabilitation and Healthcare Ce
for profit
Chain Affiliation
Crown Healthcare Group
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 6 of 9 (Worst)
Ownership & Management
Owners
Mdatas Trust
Owner · Organization
Crown I Tbd Holdco LLC
Owner (parent company) · Organization
Fejcc Trust
Owner (parent company) · Organization
Mrs Family Trust
Owner (parent company) · Organization
Shkop, Benjamin
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit villaspringfield.com
Medicare data downloads
Original nursing home datasets
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