Brentland Woods
Limited public data on Brentland Woods. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 8 Google reviews
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What this means for your family
Brentland Woods is praised for its warm, engaging staff and lovely campus environment. However, families should be cautious regarding administrative transparency; ensure you get all rent and contract terms in writing and clarify the facility's pet policy before moving in.
Google Reviews
Google Reviews
8 reviews on Google“Brentland Woods receives polarized feedback, with families praising the warm, attentive staff and beautiful campus environment. However, significant concerns exist regarding management practices, including allegations of unexpected rent increases and poor responsiveness to inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Warm, caring, and respectful staff
- Beautiful campus and apartment facilities
- Engaging and supportive community atmosphere
Concerns
- Poor communication and responsiveness to inquiries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the beautiful campus and apartment facilities here, could you walk us through the process for maintenance requests or apartment upgrades to ensure everything stays in top condition?
- 2We value clear communication; what is the best way for families to stay updated on their loved one's daily well-being and any changes in their care plan?
- 3With a community of 60 residents, what are some of the most popular daily activities or social events that really help new residents feel at home and connected?
- 4How does your team coordinate with outside medical providers to ensure seamless care, and what is the protocol for handling urgent medical needs after hours?
- 5We noticed that the staff here is often described as very warm and respectful; how do you foster that supportive culture among your team members?
- 6Could you help us understand the structure of your monthly fees and what specific services or amenities are included to ensure we have a clear picture of the overall value?
Personalized based on this facility's data
Key Review Excerpts
“From the moment I walked into BW & saw genuine, engaging family interactions between staff & residents I knew we found his home. Their expertise, helpful & unhurried qualities lent a sense of calm & belonging to our Dad.”
“Not only is it such a beautiful campus and his apartment is just lovely, but more importantly, the staff is, HANDS DOWN, the most kind, caring, respectful and loving staff.”
“The new management there made my mother’s experience before she past as difficult as possible. Don’t trust what they say ! As it’s all about taking monies from the elderly and not giving them the dignity.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
12 violations from 5 inspections
Nov 17, 2025Routine
Resident services
Environmental standards
Environmental standards
Resident protections
Jun 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 18, 2025Complaint
Resident services
Dec 24, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 11, 2024Routine
Operating certificates
General provisions
General provisions
Resident services
Admission and retention standards
Environmental standards
Environmental standards
Ownership & Operations
Who Operates This Facility
Ch Services, INC.
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit episcopalseniorlife.org
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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