Woodcliff Lake Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 197 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehabilitation programs, which have helped many residents recover effectively. However, given the recurring, serious reports of neglect and poor responsiveness, we strongly advise families to visit frequently and at unannounced times to monitor the level of care. Ask specifically about their staffing ratios on weekends and how they handle patient calls for assistance.
Google Reviews
Google Reviews
197 reviews on Google“Woodcliff Lake Health & Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its exceptional physical therapy department, clean environment, and warm, attentive nursing staff. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and unprofessional behavior by some aides and nursing staff, particularly during off-hours or weekends. Families should be aware that while many have had positive experiences, there are recurring reports of inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained facility
- Warm and professional nursing staff
- Engaging and creative recreation department
Concerns
- Neglect and lack of responsiveness to patient needs (mentioned by 12 reviewers)
- Understaffing or slow response times, especially on weekends/nights (mentioned by 8 reviewers)
- Unprofessional or rude behavior by nursing aides (mentioned by 7 reviewers)
- Poor communication regarding medical status and medication (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 200 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team ensure that communication regarding medication changes and medical status remains clear and consistent with family members?
- 3What specific steps does the facility take during the night and weekend shifts to ensure that response times to call lights remain quick and attentive?
- 4Could you describe some of the creative activities the recreation department has planned to keep residents engaged and social?
- 5How does the care approach differ for residents in your memory care unit to ensure they feel safe and supported?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are warm and caring and always available to help the residents with big and small requests. Therapy is excellent here! I’ve been to other rehabilitation facilities and this facility is outstanding compared to others.”
“The staff the nurses the AIDS are all amazing and pay attention to everyone of his needs in a timely manner. They all take a personal interest in his care. It's not one of those locations where the patients are ignored it's exactly the opposite it's a location where the patients take top priority.”
“My mom fell out of the bed among other issues...we were there every day to make sure she was taken care of and the lack of attention to residents who never got visits was horrible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant safety concerns with 26 deficiencies across two surveys, primarily in fire safety systems, emergency exits, and electrical systems. Families filed complaints leading to findings about infection control and care planning quality. While all deficiencies show correction dates, the facility has ongoing issues with physician services and repeated problems with keeping exits clear, indicating potential systemic challenges with safety protocols and resident care oversight.
May 6, 2025Routine19
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
May 6, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 23, 2023Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Woodcliff Lake Health & Rehabilitation Center
for profit
Chain Affiliation
Family of Caring Healthcare
8 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 8 (Best)
Ownership & Management
Owners
Chesnut Ridge Care Associates LLC
Owner · Organization
Friedman, Nathan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
197 reviews from families & visitors
Official Website
Visit familyofcaring.com
Medicare data downloads
Original nursing home datasets
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