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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 199 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 2 findings in latest survey · Staff turnover reported at 27%
Woodcliff Lake Health & Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and clean, well-maintained facility. Review the component ratings and current source records before deciding.
Woodcliff Lake Health & Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its exceptional physical therapy department, clean environment, and warm, attentive nursing staff. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and unprofessional behavior by some aides and nursing staff, particularly during off-hours or weekends. Families should be aware that while many have had positive experiences, there are recurring reports of inconsistent care standards.
Quality Themes
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Concerns
Rating Trends
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Distribution · 202 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The nurses are warm and caring and always available to help the residents with big and small requests. Therapy is excellent here! I’ve been to other rehabilitation facilities and this facility is outstanding compared to others.”
“The staff the nurses the AIDS are all amazing and pay attention to everyone of his needs in a timely manner. They all take a personal interest in his care. It's not one of those locations where the patients are ignored it's exactly the opposite it's a location where the patients take top priority.”
“My mom fell out of the bed among other issues...we were there every day to make sure she was taken care of and the lack of attention to residents who never got visits was horrible.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant safety concerns with 26 deficiencies across two surveys, primarily in fire safety systems, emergency exits, and electrical systems. Families filed complaints leading to findings about infection control and care planning quality. While all deficiencies show correction dates, the facility has ongoing issues with physician services and repeated problems with keeping exits clear, indicating potential systemic challenges with safety protocols and resident care oversight.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Woodcliff Lake Health & Rehabilitation Center
for profit
Family of Caring Healthcare
8 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 8 (Highest rating)
Owners
Chesnut Ridge Care Associates LLC
Owner · Organization
Friedman, Nathan
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
199 reviews from families & visitors
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