Atrium Post Acute Care at Park Ridge
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 205 Google reviews
Watch Atrium Post Acute Care at Park Ridge
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (25 vs median 7)
Bottom 25% in NJ · Below recommended RN staffing · $133,120 in fines
What this means for your family
This facility is highly regarded for its physical therapy and clean environment, but it is not a 'one-size-fits-all' choice. If your loved one requires high-level, constant supervision or has memory impairment, you must be prepared to be a very active, daily advocate to ensure their needs are met. We strongly recommend requesting a tour of the specific unit where your family member would reside and asking management directly about their current staff-to-resident ratios on weekends.
Google Reviews
Google Reviews
205 reviews on Google“Atrium Post Acute Care at Park Ridge (often referred to as Family of Caring) receives high praise for its clean, modern facility and a dedicated core of nursing and therapy staff, particularly on the second floor. However, families report a significant divide in care quality, with several reviewers citing severe understaffing, slow response times for call bells, and inconsistent attention to resident dignity. While many families feel their loved ones received excellent, personalized care, others describe a neglectful 'assembly line' approach that leaves vulnerable residents waiting for basic assistance.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate physical and occupational therapy teams
- Clean, modern, and well-maintained facility environment
- Strong, attentive leadership from specific nursing managers (notably Jackie German)
- Effective and welcoming admissions and social work departments
Concerns
- Severe understaffing leading to slow call-bell response times (mentioned by 6 reviewers)
- Inconsistent care and lack of dignity for non-verbal or bedridden residents (mentioned by 4 reviewers)
- Poor food quality and dietary errors (e.g., wrong meals served) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high volume of residents; what protocols are in place to ensure call-bell response times remain prompt during peak hours?
- 2Could you walk me through how your team ensures consistent, dignified care for residents who are non-verbal or have limited mobility?
- 3I see your team is very active in responding to feedback online; how do you incorporate that family input into improving the daily dining and meal service experience?
- 4Given the CMS ratings for health inspections, what specific steps has the leadership team taken recently to address those compliance areas?
- 5Since the therapy team receives such high praise, how do they coordinate with the nursing staff to ensure that physical progress is maintained throughout the rest of the day?
- 6What does a typical day look like for residents in the memory care unit, and how do you tailor engagement activities for those with different cognitive needs?
Personalized based on this facility's data
Key Review Excerpts
“At first I really had to be a vocal and assertive advocate for my mom to make sure she was being taken care of adequately, but everything got better because of the second floor unit manager, JACKIE GERMAN.”
“If your parent or loved one is able to speak, advocate for themself... they will be ok. If they are unable to speak, advocate for themself, feed themself, dress themself or toilet themself- DO NOT SEND THEM HERE!!!”
“My mom was discharged last week from Family of Caring at Park Ridge. I have nothing but wonderful things to say about this facility. The admissions department was very welcoming and took care of getting insurance authorization prior to my mom coming.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing problems across multiple care areas, with families filing complaints about treatment quality and safety hazards. The most recurring issues involve fire safety systems, resident care planning and assessments, and basic care quality including nutrition and accident prevention. While all deficiencies show correction dates, many problems persist across surveys from 2021 to 2025, suggesting difficulty maintaining consistent standards.
Oct 23, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 10, 2025Routine29
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Jan 10, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 31, 2023Routine12
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 30, 2021Routine5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Federal Penalties
Fine
Jan 10, 2025
$133,120
Ownership & Operations
Who Operates This Facility
Atrium Post Acute Care at Park Ridge
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
205 reviews from families & visitors
Official Website
Visit familyofcaring.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Promenade at Blue Hill
1.7 miAssisted Living · Pearl River, NY
Artis Senior Living of Chestnut Ridge
3.4 miAssisted Living · Chestnut Ridge, NY
Sjv 1 Saddle River Opco LLC
4.2 miAssisted Living · Saddle River, NJ
Millenium Healthcare Centers, LLC
5.5 miAssisted Living · Paramus, NJ
Careone at Ridgewood Avenue
5.5 miNursing Home · Paramus, NJ
Phnj, LLC
5.9 miMemory Care · Ramsey, NJ