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Nursing HomeMedicaid Investigative

Wolfeboro Bay Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

39 Clipper Drive, Wolfeboro · Wolfeboro, NH 03894104 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 30 Google reviews

5
4
3
2
1
Wolfeboro Bay Center Nursing Home in Wolfeboro, NH — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • High staff turnover (61%)
  • High RN turnover (65%)

Below average in NH · Below recommended RN staffing · No penalties on record · Very few deficiencies

Source: Medicare data

What this means for your family

The facility is highly regarded for its compassionate nursing care and clean environment, making it a strong contender for clinical needs. However, families should be extremely diligent regarding financial paperwork; ensure all insurance coverage claims are verified in writing by your provider before signing any admission documents.

Google Reviews

Google Reviews

30 reviews on Google
Wolfeboro Bay Center receives high praise for its compassionate, attentive nursing staff and clean, welcoming environment. While many families report excellent care and proactive communication, there are significant concerns regarding billing transparency and administrative practices, specifically regarding insurance coverage and financial obligations.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms7.0Value2.0

Strengths

  • Compassionate and empathetic nursing staff
  • Clean and well-maintained facility
  • Effective rehab therapy services
  • Responsive and welcoming admission process

Concerns

  • Billing transparency and unexpected financial charges (mentioned by 2 reviewers)
  • Staff responsiveness at facility exits/security (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(1)'22(7)'24(3)'26(2)

Distribution · 33 analyzed

5
26
4
4
3
1
2
0
1
2

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2Given that some families have had questions regarding billing statements, could you walk me through your process for ensuring financial transparency and how you handle unexpected charges?
  • 3With your current focus on maintaining a clean and welcoming environment, what specific daily activities or social programs are currently the most popular among your 104 residents?
  • 4I see your rehab services are highly regarded; how do you coordinate that care with your nursing staff to ensure a smooth recovery process for residents?
  • 5Regarding facility security and access, what protocols do you have in place to ensure staff are readily available to assist visitors at the exits while maintaining a safe environment?
  • 6Considering the recent health inspection results, what specific steps is the leadership team taking to address those findings and elevate the standard of care?

Personalized based on this facility's data


Key Review Excerpts

The medical staff are some of the most caring and empathetic people I've met working in healthcare. Every single person I interacted with knew my loved on, and said something nice about them.

Long-term resident's family · 2024★★★★

Their room and bathroom was always clean and the floor was cleaned multiple times a day. Both my parents were very happy with all of the staff saying that everyone was very nice and helpful.

Long-term resident's family · 2019★★★★★

The care was good, but they stuck my mom with a huge bill that she can't afford all because they told her it was 100% covered when it wasn't.

Long-term resident's family · 2023★★★☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
3.61hrs
88%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
12.1%
NH
12.1%
Carroll
17.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
19.5%
NH
19.1%
Carroll
27.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
15.3%
NH
18.7%
Carroll
18.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.3%
Better than Avg
Here
13.3%
US
14.4%
NH
21.8%
Carroll
16.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NH
96.9%
Carroll
94.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.5%
Mixed vs Avgs
Here
25.5%
US
19.4%
NH
26.3%
Carroll
23.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
81.8%
NH
86.5%
Carroll
83.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.5%
Better than Avg
Here
89.5%
US
79.7%
NH
83.0%
Carroll
78.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.0%
Worse than Avg
Here
5.0%
US
1.6%
NH
1.4%
Carroll
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (4.0)
9 complaint-triggered

Wolfeboro Bay Center has a concerning pattern of recurring deficiencies, with families filing complaints that triggered 9 violations. The most problematic areas are medication management (appearing in multiple surveys), resident protection from abuse and neglect, and fire safety issues. While all deficiencies show correction dates, the facility has struggled with medication errors, proper drug labeling, and abuse reporting across several years, suggesting persistent quality control challenges.

Feb 21, 2025Routine
5
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jan 19, 2024Routine
8
0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0321Minimal · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 19, 2024Complaint
3
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 1, 2023Complaint
2
0567Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jul 18, 2023Complaint
4
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 9, 2023Routine
9
0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0583Minimal · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0868Minimal · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Ownership & Operations

Who Operates This Facility

Owner / Operator

Wolfeboro Bay Center

Organization Type

for profit

Chain Affiliation

Chain Name

603 Healthcare

Chain Size

7 facilities nationwide

Chain avg rating: 2.0/5 · Rank 3 of 7

Ownership & Management

Owners

Black Mountain Peak Healthcare, LLC

Owner · Organization

100%

Pr Nh Holdings LLC

Owner (parent company) · Organization

48%

Rr Nh Holdings LLC

Owner (parent company) · Organization

48%

Key personnel

603 Healthcare LLCManagerAweh, NelsonManagerSlattery, JessicaManagerStevenson, SeanManager603 Healthcare LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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