Mountain View Community
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facilities. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
Mountain View Community is highly regarded for its clean, private rooms and attentive care staff, making it a strong candidate for long-term or memory care. While the overall feedback is overwhelmingly positive, families should be aware of a past report regarding kitchen staff professionalism and may want to observe dining interactions during their tour.
Google Reviews
Google Reviews
12 reviews on Google“Mountain View Community is highly regarded for its clean, modern facilities and private, spacious rooms that families feel make the environment feel like home. Reviewers consistently praise the attentive and kind staff, noting that residents are well-cared for and that the facility is responsive to individual preferences regarding food and activities.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facilities
- Spacious private rooms with private baths
- Attentive, kind, and professional staff
- Flexible and accommodating dining options
Concerns
- Unprofessional kitchen staff and management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent health inspection results, what specific steps is the leadership team currently taking to improve the facility's overall CMS rating?
- 2I noticed the staffing rating is strong at 4/5; how does this high staffing level translate into the daily one-on-one attention my loved one will receive?
- 3The private rooms and modern facilities are very impressive, but could you tell me how you ensure consistent quality and professionalism in the dining services for residents?
- 4How does the management team foster a positive work culture to ensure that the staff remains as attentive and kind as previous families have described?
- 5What kind of daily activities or social programs are available to help residents feel connected and engaged within the community?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and keeping family members informed?
Personalized based on this facility's data
Key Review Excerpts
“The whole experience, from initial tours to finishing the application to moving in and getting settled, was first rate. There were very helpful and professional people making sure we, and she, had everything we needed.”
“My mom has been here for a year now & was very reluctant to go but loves her room and staff is absolutely amazing and kind. very clean always. they always let residents change anything on their food menu giving a days notice before hand.”
“The facility is modern, exceptionally clean, high ceilings, bright and inviting - Each resident has their own room with private bath - I was able to decorate and embellish”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mountain View Community has recurring deficiencies in medication management and care planning quality, with families filing complaints about infection control and privacy violations. The facility shows a pattern of repeated medication management issues across multiple surveys from 2023-2024, though all deficiencies have been corrected. While the problems appear addressed, the recurring nature of medication and care quality issues warrants discussion during your visit.
Nov 14, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 14, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Sep 12, 2024Routine1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 25, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Provide properly protected cooking facilities.
Apr 10, 2023Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Ownership & Operations
Who Operates This Facility
Mountain View Community
government
Ownership & Management
Owners
County of Carroll
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit carrollcountynh.gov
Medicare data downloads
Original nursing home datasets
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