Winning Wheels
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 11.0)
- High RN turnover (70%)
Bottom 25% in IL · Below recommended RN staffing · Above average staffing · $76,343 in fines · Abuse citation
What this means for your family
Winning Wheels offers a robust therapy program that has helped many residents regain independence, making it a potential option for those focused on rehabilitation. However, families must be aware of recurring reports regarding slow response times to call buttons and inconsistent care quality; we strongly recommend visiting during off-hours to observe staff responsiveness firsthand.
Google Reviews
Google Reviews
50 reviews on Google“Winning Wheels presents a polarized experience for families, with some praising the dedicated staff and effective rehabilitation environment, while others report serious concerns regarding neglect and poor communication. While long-term residents and their families often commend the facility's culture, multiple negative reports highlight issues with slow response times, poor food quality, and allegations of discriminatory treatment. Families should carefully vet the facility's current staffing levels and care protocols before admission.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and caring nursing staff
- Effective rehabilitation and therapy programs
- Encouraging environment for long-term residents
- Well-maintained facility appearance
Concerns
- Slow response times to call buttons (mentioned by 2 reviewers)
- Poor quality of food/meals (mentioned by 2 reviewers)
- Understaffing and overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that call buttons are answered promptly for residents?
- 2I noticed that medication management is a key focus area; could you walk me through your process for ensuring accuracy and timely administration of medications?
- 3We understand that dining is an important part of daily life; what steps are you taking to improve the quality and variety of the meal service for residents?
- 4How do you maintain consistent communication with families regarding changes in a resident's health status or care plan?
- 5What specific emergency response procedures do you have in place for residents who require immediate medical attention outside of standard nursing hours?
- 6While the facility appears well-maintained, how do you ensure that the staff-to-resident ratio remains sufficient to provide personalized attention throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“Thanks to the therapy gym which is Open at least six hours a day throughout the week and restorative aids”
“Staff at WW is more than dedicated to their jobs, they are passionate for the overall living concept for the residents! Rooms are individually decorated, and residents encouraged to make them their own.”
“Its okay my uncle has been in there for 10 months whenever he pushes his button they never come”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 28 complaints against this facility, triggering multiple investigations into recurring problems with accident prevention, medication management, and protection from abuse and neglect. The facility shows persistent safety issues, with accident prevention deficiencies appearing repeatedly from 2023 through 2025, alongside ongoing problems with pharmaceutical services and reporting of abuse incidents. While all violations have been formally corrected, the pattern of repeated complaints and similar deficiencies suggests underlying systemic issues that families should carefully consider.
Feb 5, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jan 27, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 21, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 23, 2025Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
May 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
May 1, 2024
$12,258
Fine
May 30, 2023
$64,085
Payment Denial
May 30, 2023
82-day denial
Ownership & Operations
Who Operates This Facility
Winning Wheels
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit winningwheels.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.