Resthave Home-Whiteside County
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 11.0)
Below average in IL · Meets national RN staffing standard · Above average staffing · No penalties on record · Abuse citation
What this means for your family
Resthave Home is highly regarded for its supportive social services and clear communication, making it a strong candidate for families who need to coordinate care from a distance. Because the available reviews are overwhelmingly positive but lack detail on daily operations like dining or housekeeping, we recommend scheduling an in-person tour to observe these specific areas firsthand.
Google Reviews
Google Reviews
9 reviews on Google“Resthave Home is consistently praised by families for its compassionate and knowledgeable social services staff, particularly for those managing care from out of state. The facility is noted for its strong community engagement and commitment to providing high-quality care for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and knowledgeable social services staff
- Strong community engagement for residents
- Effective support for out-of-state families
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for community engagement; could you walk me through what a typical week of activities looks like for residents?
- 2Since you are very active in responding to family feedback online, what is your preferred process for keeping out-of-state family members updated on their loved one's daily well-being?
- 3With 15 recent state violations noted in your records, what specific steps has the leadership team taken to address those areas and improve the overall care environment?
- 4Given the current CMS health inspection rating, what changes are being implemented to ensure the facility meets higher standards of care moving forward?
- 5How does your team coordinate with local medical providers to handle urgent healthcare needs or emergencies that might arise for a resident?
- 6Your social services team is highly praised for their compassion; how do they work with families to ensure a smooth transition during the first few weeks of residency?
Personalized based on this facility's data
Key Review Excerpts
“It's really comforting having qualified, compassionate and knowledgeable staff who walk you through the process and transition of someone you love dearly into longterm care.”
“Resthave is an incredible community partner and ensures that their residents have many opportunities to engage with the community. The Staff at Resthave are truly invested in the best care possible for the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 13 complaint-triggered deficiencies indicating families have filed reports about serious issues. The most recurring problems involve medication management, resident safety and accident prevention, and protection from abuse and neglect. Particularly troubling, abuse/neglect violations occurred three times within recent months (August-December 2024), and safety issues persist across multiple surveys, suggesting ongoing challenges with fundamental care quality despite reported corrections.
Mar 4, 2026Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Feb 14, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 29, 2026Complaint3
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jan 5, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 9, 2025Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Resthave Home-Whiteside County
nonprofit
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit resthave.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.