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Nursing HomeMedicaid

Williamsburg Post Acute & Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1235 S Mount Vernon Avenue, Williamsburg, VA 23185130 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 113 Google reviews

5
4
3
2
1
Williamsburg Post Acute & Rehabilitation Nursing Home in Williamsburg, VA — Street View
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What this means for your family

While the facility has undergone significant renovations and many families praise the therapy and nursing teams, there are recurring, serious reports of hygiene neglect and slow response times. If you choose this facility, we strongly recommend daily visits to monitor your loved one's care and to maintain direct communication with the administrative staff.

Google Reviews

Google Reviews

113 reviews on Google
Williamsburg Post Acute & Rehabilitation presents a polarized experience, with recent reviews highlighting significant improvements following facility renovations and management changes. While many families and residents now praise the warm, attentive staff and effective rehabilitation services, a subset of reviewers continues to report critical failures in basic care, including hygiene issues and poor communication. Families should be aware that while the facility has made strides, inconsistent care standards remain a recurring concern.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0Activities8.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective and dedicated physical/occupational therapy team
  • Recent facility renovations and clean environment
  • Warm and attentive nursing/aide staff
  • Responsive administrative leadership

Concerns

  • Hygiene and sanitation issues (soiled linens, foul odors) (mentioned by 9 reviewers)
  • Slow response times for call lights and patient assistance (mentioned by 6 reviewers)
  • Poor communication with families and difficulty reaching staff (mentioned by 7 reviewers)
  • Inconsistent quality and variety of food (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(3)'19(5)'21(3)'23(7)'25(37)'26(18)

Distribution · 116 analyzed

5
74
4
3
3
4
2
5
1
30
12 reviews posted between Jul 11, 2024Jul 12, 2024 · 11 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has undergone some recent renovations; could you show me the updated resident rooms and common areas?
  • 2We've heard great things about your physical and occupational therapy teams; how do you tailor those programs to a resident's specific recovery goals?
  • 3What is your process for ensuring linens are changed frequently and that the dining areas remain fresh and clean throughout the day?
  • 4How do you ensure that call lights are answered promptly, especially during shift changes or overnight hours?
  • 5What is the best way for us to stay in regular contact with the nursing staff and receive updates on our loved one's care?
  • 6Could you tell me more about the daily meal schedule and how you ensure there is a good variety of nutritious food options available?

Personalized based on this facility's data


Key Review Excerpts

The greatest asset of this place is many of the workers! My brother has been in there for the past 2 years and I can say that I have seen improvements! The new director Tenille has been a great asset because of her expectations and positive attitude.

Long-term resident's family · 2025★★★★

The people that work here are kind, compassionate , fun and engaging. I couldn’t have asked for better therapists. PT with Thomas and Warren were fantastic, speech therapy with Jessica was so thorough and hit so many cognitive functions.

Short-term rehab family member · 2024★★★★★

BEWARE we just pulled my mother out of here a few weeks ago! No one came in to change her the 2nd night she was here and my mother could not walk on her own and just had a serious surgery! She laid there all night and morning soiled!!

Short-term rehab family member · 2025☆☆☆☆
Source: 113 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
62%
Registered nurses for medical care
Total Nursing
3.08hrs
75%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
78%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
12.1%
VA
16.9%
James city
0.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
19.5%
VA
20.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
15.5%
VA
14.2%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
3.2%
VA
3.7%
James city
9.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
93.4%
VA
91.0%
James city
93.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
15.3%
VA
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.6%
Better than Avg
Here
90.6%
US
81.8%
VA
73.9%
James city
84.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.5%
Mixed vs Avgs
Here
82.5%
US
79.8%
VA
73.6%
James city
90.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.2%
James city
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (14.5)
6 complaint-triggered

Families have filed complaints triggering investigations, with ongoing issues in medication management, resident rights, and care planning identified across multiple surveys. The facility has repeated problems with pharmaceutical services and medication errors, communication with families about resident changes, and infection control protocols. While all deficiencies show correction dates, the pattern of recurring medication management issues and recent complaint-triggered investigations suggests persistent quality concerns families should carefully evaluate during visits.

Nov 14, 2025Complaint
4
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0882Potential for harm · PatternCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Oct 28, 2024Routine
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 19, 2024Routine
2
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Apr 19, 2024Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Oct 20, 2023Routine
27
0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0522Potential for harm · WidespreadCorrected

Services Deficiencies

Have an externally vented heating system.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0916Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Jun 14, 2023Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Williamsburg Post Acute & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Hill Valley Healthcare

Chain Size

44 facilities nationwide

Chain avg rating: 2.2/5 · Rank 11 of 40

Ownership & Management

Owners

Va 6 Snf Operations Holdings LLC

Owner · Organization

100%

Key personnel

Phillips, CharlesW-2 Managing EmployeeIdels, ShimonOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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