Williamsburg Post Acute & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 113 Google reviews

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What this means for your family
While the facility has undergone significant renovations and many families praise the therapy and nursing teams, there are recurring, serious reports of hygiene neglect and slow response times. If you choose this facility, we strongly recommend daily visits to monitor your loved one's care and to maintain direct communication with the administrative staff.
Google Reviews
Google Reviews
113 reviews on Google“Williamsburg Post Acute & Rehabilitation presents a polarized experience, with recent reviews highlighting significant improvements following facility renovations and management changes. While many families and residents now praise the warm, attentive staff and effective rehabilitation services, a subset of reviewers continues to report critical failures in basic care, including hygiene issues and poor communication. Families should be aware that while the facility has made strides, inconsistent care standards remain a recurring concern.”
Quality Themes
Tap a score for detailsStrengths
- Effective and dedicated physical/occupational therapy team
- Recent facility renovations and clean environment
- Warm and attentive nursing/aide staff
- Responsive administrative leadership
Concerns
- Hygiene and sanitation issues (soiled linens, foul odors) (mentioned by 9 reviewers)
- Slow response times for call lights and patient assistance (mentioned by 6 reviewers)
- Poor communication with families and difficulty reaching staff (mentioned by 7 reviewers)
- Inconsistent quality and variety of food (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has undergone some recent renovations; could you show me the updated resident rooms and common areas?
- 2We've heard great things about your physical and occupational therapy teams; how do you tailor those programs to a resident's specific recovery goals?
- 3What is your process for ensuring linens are changed frequently and that the dining areas remain fresh and clean throughout the day?
- 4How do you ensure that call lights are answered promptly, especially during shift changes or overnight hours?
- 5What is the best way for us to stay in regular contact with the nursing staff and receive updates on our loved one's care?
- 6Could you tell me more about the daily meal schedule and how you ensure there is a good variety of nutritious food options available?
Personalized based on this facility's data
Key Review Excerpts
“The greatest asset of this place is many of the workers! My brother has been in there for the past 2 years and I can say that I have seen improvements! The new director Tenille has been a great asset because of her expectations and positive attitude.”
“The people that work here are kind, compassionate , fun and engaging. I couldn’t have asked for better therapists. PT with Thomas and Warren were fantastic, speech therapy with Jessica was so thorough and hit so many cognitive functions.”
“BEWARE we just pulled my mother out of here a few weeks ago! No one came in to change her the 2nd night she was here and my mother could not walk on her own and just had a serious surgery! She laid there all night and morning soiled!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering investigations, with ongoing issues in medication management, resident rights, and care planning identified across multiple surveys. The facility has repeated problems with pharmaceutical services and medication errors, communication with families about resident changes, and infection control protocols. While all deficiencies show correction dates, the pattern of recurring medication management issues and recent complaint-triggered investigations suggests persistent quality concerns families should carefully evaluate during visits.
Nov 14, 2025Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 28, 2024Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 19, 2024Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 19, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 20, 2023Routine27
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Services Deficiencies
Have an externally vented heating system.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jun 14, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Williamsburg Post Acute & Rehabilitation
for profit
Chain Affiliation
Hill Valley Healthcare
44 facilities nationwide
Chain avg rating: 2.2/5 · Rank 11 of 40
Ownership & Management
Owners
Va 6 Snf Operations Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit williamsburgrehab.com
Medicare data downloads
Original nursing home datasets
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