Windsor Nursing and Rehabilitation Center of Weslaco
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 83 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as the rehab team is consistently rated as top-tier. However, families should closely monitor hygiene and medication administration, as some recent residents have reported issues with cleanliness and nursing responsiveness.
Google Reviews
Google Reviews
83 reviews on Google“Families can expect high-quality rehabilitation and physical therapy services, with many reviewers praising the therapy team's ability to help patients regain mobility. While the facility is frequently commended for its compassionate nursing and attentive staff, there are serious, isolated reports of cleanliness issues, including pests and hygiene concerns. Most long-term experiences are positive, though some recent reviews highlight significant lapses in nursing responsiveness and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Professional and helpful administrative/billing staff
- Friendly and hardworking housekeeping and laundry services
Concerns
- Inconsistent nursing responsiveness and medication management (mentioned by 2 reviewers)
- Issues with facility cleanliness and hygiene (mentioned by 2 reviewers)
- Unprofessional behavior from front desk/administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the response shifts to a standardized, professional template that acknowledges the concern and invites further private discussion.
Questions for Your Tour
- 1I noticed how much the management team values feedback through their high review response rate; how do you use family suggestions to improve the facility's daily cleanliness and hygiene?
- 2The therapy teams here have such a great reputation; can you tell us more about how the physical and occupational therapists work with residents to regain their independence?
- 3What specific protocols do you have in place to ensure medication is administered accurately and that nursing staff are responsive to call lights at all hours?
- 4How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
- 5Could you describe what a typical day looks like for residents, including any social activities or group outings scheduled?
- 6How do the housekeeping and laundry teams coordinate with the nursing staff to ensure resident rooms are kept comfortable and tidy?
Personalized based on this facility's data
Key Review Excerpts
“I am a patient here at Windsor Nursing of Weslaco, I would like to point out how awesome their therapy team is, they go above and beyond. Victor, Brenda and Dora are nurses that I would be like to thank and say something special about, they truly are the best.”
“This is a shout out to Maggie the Office Manager. She navigated with me a complicated situation where my Aunt's health insurance claim was repeatedly denied. Maggie and I teamed up to get the necessary docs (that the insurance provider did not initially give us) and finally got the insurance provider to accept the claim.”
“My dad's night nurse was Ellie, and she is the sweetest and most caring person in the world. My dad was under hospice care and when we had to go home, Ellie stayed with him. When I showed up in the morning at 5, she was there at my dad's bedside sitting down, holding his hand and playing soothing music from her phone to make sure if he passed, he wouldn't be alone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering seven deficiencies, indicating ongoing concerns about this facility's care quality. The most recurring issues involve medical records management, medication safety, and accident prevention, with medical records problems appearing across multiple surveys from 2023 to 2025. While the facility has correction dates for all deficiencies, the persistent pattern of similar problems, particularly around medication management and safety oversight, suggests systemic challenges that families should carefully consider.
Mar 3, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 14, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 18, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 20, 2025Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 28, 2025Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 29, 2024Routine10
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Mar 12, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Val Verde County Hospital District
for profit
REGENCY IHS OF ORCHARD PARK LLC
CASANDRA GARCIA
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 23 of 67
Ownership & Management
Owners
Val Verde County Hospital District
Owner · Organization
Regency Ihs of Orchard Park LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Leased Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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