Nursing HomeMedicaid Needs closer review

Windsor Nursing and Rehabilitation Center of Weslaco

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

721 S Airport Dr, Weslaco, TX 78596|120 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 90 Google reviews

(956) 968-8502 Directions Website

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5flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low staffing rating (1/5 stars)
2 Medicare penalties on record
Above-median findings in the latest survey (11 vs median 8)
RN turnover reported at 83%

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 46% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 11 findings, above the TX average of 9.1. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

91 public Google reviews available

Families can expect high-quality rehabilitation and physical therapy services, with many reviewers praising the therapy team's ability to help patients regain mobility. While the facility is frequently commended for its compassionate nursing and attentive staff, there are serious, isolated reports of cleanliness issues, including pests and hygiene concerns. Most long-term experiences are positive, though some recent reviews highlight significant lapses in nursing responsiveness and medication management.

Quality Themes

Tap a score for details

Strengths

Exceptional physical and occupational therapy teams
Compassionate and attentive nursing staff
Professional and helpful administrative/billing staff
Friendly and hardworking housekeeping and laundry services

Concerns

Inconsistent nursing responsiveness and medication management (mentioned by 2 reviewers)
Issues with facility cleanliness and hygiene (mentioned by 2 reviewers)
Unprofessional behavior from front desk/administrative staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 91 analyzed

How They Respond to Reviews

100%response rate

Good

The owner provides highly personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the response shifts to a standardized, professional template that acknowledges the concern and invites further private discussion.

Questions for Your Tour

1I noticed how much the management team values feedback through their high review response rate; how do you use family suggestions to improve the facility's daily cleanliness and hygiene?
2The therapy teams here have such a great reputation; can you tell us more about how the physical and occupational therapists work with residents to regain their independence?
3What specific protocols do you have in place to ensure medication is administered accurately and that nursing staff are responsive to call lights at all hours?
4How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
5Could you describe what a typical day looks like for residents, including any social activities or group outings scheduled?
6How do the housekeeping and laundry teams coordinate with the nursing staff to ensure resident rooms are kept comfortable and tidy?

Personalized based on this facility's data

Key Review Excerpts

“This is a shout out to Maggie the Office Manager. She navigated with me a complicated situation where my Aunt's health insurance claim was repeatedly denied. Maggie and I teamed up to get the necessary docs (that the insurance provider did not initially give us) and finally got the insurance provider to accept the claim.”

Long-term resident's family · 2025★★★★★

“The physical therapy, occupational therapy, and speech therapy departments did a fabulous job. I made great progress under their care. However, the nursing, physicians, and the facility left much to be desired. The place is in need of deep cleaning.”

Rehab patient · 2024★★☆☆☆

Source: 91 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.34hrs

46%

Registered nurses for medical care

Total Nursing

2.41hrs

59%

All nurses + aides combined

Staff Turnover

40%

Lower is better (< 30% = good)

RN Turnover

83%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

2.4%

Hidalgo

0.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

15.4%

9.6%

Hidalgo

15.5%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility8.1%

Better than Avg

Here

8.1%

19.0%

13.4%

Hidalgo

9.4%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.9%

Mixed vs Avgs

Here

11.9%

19.5%

18.0%

Hidalgo

11.7%

Residents whose walking got worse

↓ Lower is better

This Facility7.6%

Better than Avg

Here

7.6%

14.1%

14.0%

Hidalgo

9.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

93.5%

96.5%

Hidalgo

97.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

88.0%

Hidalgo

90.8%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

82.0%

88.9%

Hidalgo

94.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

1.5%

Hidalgo

3.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

33findings in history

2penalties

Latest survey: 11 · above TX avg (9.1)

10 complaint-triggered findings

$8,021 in fines

Families have filed complaints triggering seven deficiencies, indicating ongoing concerns about this facility's care quality. The most recurring issues involve medical records management, medication safety, and accident prevention, with medical records problems appearing across multiple surveys from 2023 to 2025. While the facility has correction dates for all deficiencies, the persistent pattern of similar problems, particularly around medication management and safety oversight, suggests systemic challenges that families should carefully consider.

May 29, 2026Complaint1 finding

0760Immediate jeopardy · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Mar 3, 2026Complaint2 findings

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Jan 14, 2026Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 18, 2025Complaint1 finding

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 20, 2025Routine9 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0680Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Apr 28, 2025Complaint2 findings

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

May 29, 2026

$23,520

Fine

Mar 12, 2024

$8,021

Ownership & Operations

Who Operates This Facility

Owner / Operator

Val Verde County Hospital District

Organization Type

for profit

Management Company

REGENCY IHS OF ORCHARD PARK LLC

Administrator

CASANDRA GARCIA

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 23 of 67

Ownership & Management

Owners

Val Verde County Hospital District

Owner · Organization

100%

Regency Ihs of Orchard Park LLC

Owner · Organization

Csv Rhea Management Holdco, LLC