John Knox Personal Care
Families consistently rate this highly — reviewers highlight dedicated and accessible leadership. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
This facility is an excellent choice for those seeking a maintenance-free, socially active lifestyle with a highly accessible management team. However, because of a past report of serious staff misconduct in the health center, families should perform due diligence and ask specifically about current training and oversight protocols for CNAs.
Google Reviews
Google Reviews
28 reviews on Google“Families considering John Knox Personal Care can expect a highly active community with strong praise for the 'life care' model, maintenance-free living, and a dedicated leadership team. While many residents enjoy long-term stability and social engagement, one critical review highlighted serious concerns regarding staff conduct and verbal abuse in the health center.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and accessible leadership
- Maintenance-free living with great amenities
- Active social programs and community engagement
- Compassionate medical care in the health center
Concerns
- Staff conduct and verbal abuse in health facility
- Inconsistent monitoring of residents in outer building areas
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the leadership team is so involved here, how often do the administrators interact directly with residents and their families?
- 2We love the idea of maintenance-free living; could you walk us through which specific amenities are included in the monthly cost?
- 3What kind of social programs or community engagement activities are currently available to help residents stay active and connected?
- 4How do you ensure that residents are being consistently monitored and supported when they are in the outer building areas?
- 5Can you tell us more about the protocols for medical care and how the health center handles urgent medical needs or emergencies?
- 6What steps are taken to ensure that all staff members maintain a high standard of compassionate and respectful communication with every resident?
Personalized based on this facility's data
Key Review Excerpts
“The Director Mindy has true passion for the residents. She takes calls all hours of days and weekends. She goes out of her way ti help families when medical situations occur.”
“We moved to JKV less than a month ago and due to a surgery I’m currently in the health center for the next 6 weeks. I cannot praise the staff and facilities enough. Wonderful, caring, attentive, helpful, and polite.”
“The care my husband received in their medical center was wonderful and compassionate. I was allowed to be with him as long as I wanted.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
John Knox Personal Care has no current enforcement actions on record. While there were two life safety violations identified in February 2019 regarding the emergency generator and sprinkler system, both issues were documented as corrected by April 2019.
Feb 25, 2019Routine
Life Safety Code (2 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
John Knox Villages of the Lower Rio Grande Valley INC
nonprofit
ANDREA TREVINO
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit johnknoxvillagergv.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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