Windsor Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise recently renovated, clean facility. Still worth an in-person visit.
based on 87 Google reviews
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What this means for your family
The facility has undergone significant renovations and recent reviews highlight a much-improved environment and dedicated staff. However, families should remain vigilant regarding communication; ensure you have direct contact information for department heads and ask specifically about their process for handling family inquiries and medication scheduling.
Google Reviews
Google Reviews
87 reviews analyzed“Windsor Health and Rehabilitation Center receives highly polarized feedback, with many recent reviewers praising a recent remodel and a dedicated, friendly staff. However, significant concerns persist regarding communication, responsiveness to family inquiries, and inconsistent quality of care, particularly during off-hours or staffing shortages. Families should be aware that while many report a positive experience, others have cited serious issues with neglect and unprofessionalism.”
Quality Themes
Tap a score for detailsStrengths
- Recently renovated, clean facility
- Friendly and compassionate nursing staff
- Effective physical therapy department
- Helpful admissions and social services team
Concerns
- Poor communication and responsiveness to family inquiries (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Inconsistent quality of care and neglect (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through the current process for ensuring timely responses when a resident needs assistance?
- 2We noticed some feedback regarding communication with families; what is your standard protocol for keeping us updated on our loved one's daily health and care changes?
- 3Since medication management is a critical part of our loved one's care, could you explain the oversight process you have in place to ensure accuracy and consistency?
- 4We see the facility has been recently renovated, which is wonderful—how do you integrate these updated spaces into the daily social and activity programs for residents?
- 5What steps does your team take to ensure that the quality of care remains consistent across all shifts, especially during weekends or evenings?
- 6How does your team handle medical emergencies or urgent health concerns, and how quickly can we expect to be notified if a change in condition occurs?
Personalized based on this facility's data
Key Review Excerpts
“I was recently a patient at this location in Starke Fl. I recently had my right leg amputated and was admitted to learn how to live every day life with this change. I will say that I had previously been a patient and was not impressed however I was met with a case manager and was advised there had been many changes and I will say there has.”
“Father resided here for about two Months, transfer from another facility. Long story short, not hearing from anyone for those two months and no one would talk to us because POA papers (the ones they assumed we didn’t know what they were) were never transferred over.”
“Windsor is not a very large nursing/rehab facility therefore the relationships between staff and residents can be more personal. My review is mixed. At times my parent received excellent care and sometimes not fast enough. It's the nature of the beast when there's not enough staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
2
measures
9
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Windsor Health and Rehabilitation Center has significant recurring issues with emergency preparedness, fire safety systems, and respiratory care across multiple surveys, with families filing at least two complaint reports. The facility has faced persistent problems with fire alarms, sprinkler systems, emergency planning, and providing appropriate respiratory treatment for residents, though all violations show correction dates indicating the facility addresses identified problems.
Dec 30, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 17, 2025Routine8
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Construction Deficiencies
Meet other general requirements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 3, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 1, 2024Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Aug 11, 2022Routine26
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide hallway or ground-level exits in all residents' rooms.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Windsor Health and Rehabilitation Center
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
94 facilities nationwide
Chain avg rating: 2.3/5 · Rank 17 of 94
Ownership & Management
Owners
Hyman, Simcha
Owner
Zanziper, Naftali
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit windsorhrc.com
Medicare data downloads
Original nursing home datasets
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