Riverwood Healthcare & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 6.0)
- High staff turnover (61%)
- High RN turnover (83%)
Bottom 25% in FL · Below recommended RN staffing · $17,036 in fines
What this means for your family
While many families report excellent, compassionate care, there are recurring, serious reports regarding facility cleanliness and responsiveness to call lights. We strongly recommend visiting the facility unannounced during a weekend or evening shift to observe the environment and staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
54 reviews analyzed“Riverwood Healthcare & Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate nursing staff and effective therapy teams, while others report severe concerns regarding cleanliness and neglect. While some visitors describe a welcoming and well-maintained environment, multiple reviewers have reported persistent odors of urine, poor food quality, and instances of unresponsive care. Families should conduct a thorough, unannounced tour to personally verify the current standards of hygiene and staffing responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective therapy and rehabilitation department
- Helpful and proactive admissions team
- Engaging social activities like bingo
Concerns
- Persistent strong odor of urine throughout the facility (mentioned by 4 reviewers)
- Poor food quality and cold meals (mentioned by 2 reviewers)
- Slow or non-existent response to call lights and patient needs (mentioned by 3 reviewers)
- Unclean conditions and lack of housekeeping (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some families have mentioned how much they appreciate the nursing staff's compassion; how do you ensure that level of attentive care is maintained during busy shifts?
- 2What specific steps is the housekeeping team taking to ensure the facility stays fresh and clean for the residents?
- 3Could you tell me more about the dining experience, specifically how you ensure meals are served at the right temperature and meet nutritional needs?
- 4How does the team manage response times for call lights to ensure no resident's needs go unmet?
- 5What kind of social activities, like bingo or group outings, are currently available to keep residents engaged and active?
- 6In the event of a medical emergency during the night, what is the protocol for getting immediate assistance for a resident?
Personalized based on this facility's data
Key Review Excerpts
“I could not have been happier with the care my loved one received. They took a personal, compassionate interest each and every one of the staff.”
“The Riverwood staff calls me often to report on my sister & report any new developments or challenges.”
“The place smells like urine time you walk down the halls. Unclean, looks like poop is smeared on the floors, very unclean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to citations for abuse/neglect protection and staff competency issues, raising serious concerns about resident safety and care quality. The facility shows recurring problems with infection control, medical records management, and medication handling across multiple surveys from 2023 through 2025. While all deficiencies show correction dates, the pattern of repeated violations in core care areas suggests ongoing systemic challenges that families should carefully evaluate.
Aug 29, 2025Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 13, 2024Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 26, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 2, 2023Routine3
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 26, 2023
$17,036
Ownership & Operations
Who Operates This Facility
Riverwood Healthcare & Rehabilitation Center
for profit
Chain Affiliation
The Sherman Family
7 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 7
Ownership & Management
Owners
Riverwood Nursing Snf Holdco LLC
Owner · Organization
5h1 LLC
Owner (parent company) · Organization
Golden Eagle Healthcare LLC
Owner (parent company) · Organization
Riverwood Nursing Snf Holdco II LLC
Owner (parent company) · Organization
Riverwood Nursing Snf Jv LLC
Owner (parent company) · Organization
Stars FL LLC
Owner (parent company) · Organization
Stars Re Properties LLC
Owner (parent company) · Organization
Weinstock Family 2021 Trust
Owner (parent company) · Organization
Goldstein, Jeffrey
Owner (parent company)
Presser, Aaron
Owner (parent company)
Sherman, Samuel
Owner (parent company)
Stern, Isaac
Owner (parent company)
Tessler, Chaim
Owner (parent company)
Tessler, Elia
Owner (parent company)
Weinstock, Yechiel
Owner (parent company)
Weinstock, Yosef
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit riverwoodhrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.