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Assisted Living

Windchime of Marin

Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.

1111 Sir Francis Drake Rd, Kentfield, CA 9490455 bedsLicensed & Active
Google rating
4.2/5

based on 21 Google reviews

5
4
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1
Windchime of Marin Assisted Living in Kentfield, CA — Street View
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What this means for your family

This facility is highly regarded for its compassionate staff and engaging activities, making it a strong candidate for memory care. However, because of historical allegations regarding management and facility maintenance, families should specifically ask about current air conditioning functionality and request a recent tour during different shifts to verify staffing levels.

Google Reviews

Google Reviews

21 reviews on Google
Families considering Windchime of Marin will find a community highly praised for its compassionate, person-centered memory care and engaging activity programming. While many recent reviews highlight a warm, family-like atmosphere and attentive staff, older reviews contain serious allegations regarding resident mistreatment, lack of air conditioning, and management incompetence.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities9.0MedsN/AMemory8.0Comms4.0ValueN/A

Strengths

  • Compassionate and attentive care staff
  • Engaging activity and music therapy programs
  • Clean and well-maintained environment
  • Person-centered approach to dementia care

Concerns

  • Allegations of resident mistreatment and verbal/physical abuse (mentioned by 2 reviewers)
  • Inadequate climate control/broken air conditioning (mentioned by 2 reviewers)
  • Management incompetence and lack of responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(1)5.05.0'21(8)3.71.0'23(3)5.05.0'25(3)5.0'26(1)

Distribution · 25 analyzed

5
21
4
0
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0
2
0
1
4

How They Respond to Reviews

19%response rate
Generic

The owner uses highly repetitive, templated responses that largely ignore the specific details mentioned in the reviews. Most responses consist of a standard 'thank you' followed by a nearly identical sentence regarding appreciation for the reviewer's time.

Questions for Your Tour

  • 1I noticed how much the community values music and engagement; could you tell me more about the specific music therapy programs available for residents?
  • 2How does the care team ensure that the person-centered approach to dementia care is maintained for each individual resident?
  • 3What steps has the management team taken recently to improve communication with families and ensure we are kept in the loop?
  • 4How do you handle temperature control and climate maintenance in the resident rooms to ensure everyone stays comfortable?
  • 5Can you walk me through the protocol for handling a medical emergency or a sudden change in a resident's health after hours?
  • 6With a close-knit community of 55 residents, how does the staff ensure that every person receives attentive and compassionate care throughout the day?

Personalized based on this facility's data


Key Review Excerpts

I dropped in at lunchtime, unannounced, to see if I could tour this memory care facility for possible placement of a family member. And I’ve just finished putting a deposit down, as I was so impressed with each staff member whom I met, the overall look & feel of the place, and my encounters with the residents.

Prospective resident's family · 2026★★★★★

The staff are well-trained in dementia and Alzheimer’s care, consistently showing patience, respect, and attentiveness to residents’ unique needs.

Memory care family member · 2025★★★★★

They immediately look into any issues and resolve them. They cater to my wife's limited diet because of food allergies. All the staff are pleasant and caring.

Long-term resident's family · 2024★★★★★
Source: 21 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

29total
19 Type A— immediate health risk
11 Type B— non-compliance
Clean record— no deficiencies found
May 22, 2026Other
Clean

FACILITY EVALUATION REPORT

Apr 14, 2026Other
Clean

FACILITY EVALUATION REPORT

Jan 29, 2026Other
Clean

The facility underwent a Case Management - Incident Visit to follow up on a previous report. The Licensing Program Analyst reviewed records and interviewed staff, noting that the facility followed established protocols during the incident. No deficiencies were cited during this visit.

Oct 30, 2025Complaint
Clean

The inspection was a Case Management visit following previous findings regarding fire clearance issues. The primary deficiency cited is the failure to maintain current fire clearance documentation as required by CCR 87202(a). This deficiency is classified as Type A due to the immediate risk posed to residents.

Oct 30, 2025Other
Clean

The inspection was a Case Management visit following previous findings regarding fire clearance issues. The primary deficiency cited is the failure to maintain current fire clearance documentation as required by CCR 87202(a). This deficiency is classified as Type A due to the immediate risk posed to residents.

Sep 4, 2025Other
Clean

The inspection was a Case Management follow-up regarding a self-reported elopement incident. Two Type A deficiencies were cited related to inadequate monitoring of exits and the actual elopement event itself. Immediate corrective action is required to prevent future safety risks to residents.

Jul 24, 2025Inspection
Clean

The inspection revealed multiple deficiencies across several critical areas, including immediate safety hazards from unsecured toxic chemicals and sharp objects (Type A). Significant concerns were noted regarding staffing ratios and the lack of proper carbon monoxide detection records (Type A/B). Other deficiencies cited relate to plumbing temperature regulation and missing required medical assessments for residents (Type B).

Jun 3, 2025Complaint
Clean

This report details a complaint investigation regarding alleged failures in resident incontinence care. The investigation found that the original allegations were unsubstantiated based on record review, interviews, and facility observations. No deficiencies were cited during the visit.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Windchime Group LLC; Integral Senior Living LLC

Administrator

LAUREN COTTMAN

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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