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Nursing HomeMedicaid

South Marin Health & Wellness Center

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.

1220 South Eliseo Drive, Greenbrae · Greenbrae, CA 9490472 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 30 Google reviews

5
4
3
2
1
South Marin Health & Wellness Center Nursing Home in Greenbrae, CA — Street View
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What this means for your family

This facility is an excellent choice for physical and occupational therapy, with several families specifically praising the rehab team and Dr. Nguyen. However, you should closely monitor nursing responsiveness and hygiene standards, as multiple reviewers have reported delays in care and issues with infection management.

Google Reviews

Google Reviews

30 reviews on Google
Families seeking rehabilitation services will find highly praised physical and occupational therapy teams and a knowledgeable hospitalist, Dr. Nguyen. However, there are serious reports regarding inconsistent nursing responsiveness, specifically concerning call lights and timely hygiene care, as well as concerns regarding infection control and medical oversight during acute illness.

Quality Themes

Tap a score for details
Food5.0Staff8.0CleanN/AActivitiesN/AMedsN/AMemory9.0Comms7.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Highly skilled and compassionate nursing staff
  • Excellent hospitalist care (Dr. Nguyen)
  • Convenient location near Marin Health Medical Center
  • Supportive environment for dementia care

Concerns

  • Slow response to call lights and hygiene needs (mentioned by 2 reviewers)
  • Issues with infection control (COVID-19/UTI) (mentioned by 2 reviewers)
  • Staffing/duty neglect regarding basic care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'19(1)'21(2)'23(1)'25(6)'26(8)

Distribution · 33 analyzed

5
23
4
1
3
2
2
1
1
6

How They Respond to Reviews

90%response rate
Good

The owner provides personalized, warm responses to 5-star reviews, often mentioning specific staff members or family members named in the review. For negative reviews, they use a consistent template focused on inviting the reviewer to speak privately with the Administrator.

Questions for Your Tour

  • 1We noticed how much the management values feedback through their review responses; how do you typically incorporate family suggestions into daily care routines?
  • 2With the high praise for Dr. Nguyen and the hospitalist care, how closely do the nursing staff and doctors coordinate during medical transitions?
  • 3Since the physical and occupational therapy programs are a known strength here, how do you tailor those sessions to help residents maintain their independence?
  • 4How does the team ensure that call lights are answered promptly and that hygiene needs are met consistently throughout every shift?
  • 5What specific protocols are currently in place to ensure the highest standards of infection control and resident safety?
  • 6Could you tell us more about the daily activities and social engagement opportunities available for residents in the dementia care unit?

Personalized based on this facility's data


Key Review Excerpts

My mom had an amazing stay here after knee revision surgery, she’s stayed at other skilled nursing facilities and this was her best stay.

Rehab patient's family · 2026★★★★★

The OT and PT staff are way above par. I felt very fortunate to know he was being so well taken care of.

Long-term resident's family · 2026☆☆☆☆

My grandmother who is currently there was left with shit in her diaper for more than an hour. The reason she was told was that her CNA was late.

Long-term resident's family · 2026☆☆☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.80hrs
OK
Registered nurses for medical care
Total Nursing
4.39hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
19.4%
CA
10.7%
Marin
17.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
15.3%
CA
10.5%
Marin
14.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
19.5%
CA
13.7%
Marin
9.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
14.4%
CA
10.4%
Marin
16.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
CA
7.0%
Marin
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Marin
98.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Marin
91.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Marin
95.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
CA
1.5%
Marin
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Near state avg (15.4)
4 complaint-triggered

South Marin Health & Wellness Center has a concerning pattern of recurring deficiencies, with families filing four complaints that triggered investigations. The facility repeatedly struggles with fire safety, medication management, and care planning across multiple surveys. While all issues show correction dates, the persistence of similar problems—particularly with fire alarms, medication errors, and resident care plans—suggests ongoing operational challenges that families should carefully consider.

Jan 23, 2026Complaint
2
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Dec 4, 2025Routine
17
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0557Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Nov 22, 2024Routine
16
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jun 12, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 18, 2024Complaint
1
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 17, 2022Routine
20
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0343Potential for harm · PatternCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Marin Health & Wellness Center

Organization Type

for profit

Chain Affiliation

Chain Name

Aspen Skilled Healthcare

Chain Size

35 facilities nationwide

Chain avg rating: 3.5/5 · Rank 16 of 34

Ownership & Management

Owners

Agse LLC

Owner · Organization

Aspen Skilled Healthcare INC

Owner (parent company) · Organization

Sequoia Healthcare Group LLC

Owner (parent company) · Organization

Skbm LLC

Owner (parent company) · Organization

Bradshaw, Peter

Owner (parent company)

Elsner, Eric

Owner (parent company)

Kirkwood, Jared

Owner (parent company)

Orgill, Craig

Owner (parent company)

Parti, Rajesh

Owner (parent company)

Parti, Shruty

Owner (parent company)

Paxman, Marcus

Owner (parent company)

Bradshaw, Jeffrey

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Rawe, ColtonManaging Control - Governing BodyAgse LLCManagerCastro, MadeleneManagerNecke, KyleManagerRawe, ColtonManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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