Wilson House
Reviewer concerns include theft of personal belongings and lack of security in memory care — investigate before committing.
based on 25 Google reviews
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What this means for your family
The recent renovations and long-tenured staff members make this a visually pleasant and potentially compassionate environment. However, families must prioritize investigating the security of personal belongings in the memory care unit and verify the facility's protocols for communicating health alerts to families.
Google Reviews
Google Reviews
25 reviews analyzed“Wilson House is a recently renovated facility that receives praise for its modern furniture, fresh paint, and long-tenured, compassionate staff members. However, families should be aware of serious concerns regarding security and communication, specifically regarding the theft of personal items in memory care and a lack of notification during health crises like COVID-19.”
Quality Themes
Tap a score for detailsStrengths
- Long-tenured and compassionate staff
- Recent facility renovations and modern furniture
- Affordable pricing for the area
- Respectful resident interactions
Concerns
- Theft of personal belongings and lack of security in memory care
- Poor communication regarding resident health status/illness
- Unprofessionalism or lack of responsiveness from management (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see the recent renovations and modern furniture in the common areas; how do these updates impact the overall atmosphere for the residents?
- 2How does the management team ensure that families are kept consistently informed and updated regarding any changes in a resident's health or well-being?
- 3What specific security measures and monitoring protocols are in place within the memory care unit to ensure residents and their personal belongings are safe?
- 4Could you tell me more about the cleaning schedules and how the facility maintains high standards of cleanliness in the resident rooms and shared spaces?
- 5What is the process for communicating with the management team if a family member has a concern or needs a quick response?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“As Amanda gave me a tour, I was able witness the interaction of staff members with the residents. The way they spoke with the residents was very respectful, helpful, and compassionate.”
“My father and most of his floor in the memory unit got covid last October. First of all, we were never notified that my dad had covid. We only found out when we came to visit and there was a note posted on the front door.”
“Community is getting redo- looking good.- painting looks great - fresh paint - new modern furniture- artwork beautiful- best rates around- very affordable assisted living community”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Dec 17, 2025Complaint
The facility failed to ensure medications were administered as ordered for a resident with Type II diabetes. Specifically, the facility failed to follow the prescribed administration of Jardiance 25mg as documented in the resident's medical orders and hospital discharge summary.
Dec 17, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 7, 2024Follow-up
The facility failed to maintain the special care unit in an uncluttered, clean, and hazard-free manner. Observations revealed unsecured hazardous materials including bleach, aerosol disinfectant, and acetone, as well as broken equipment and sharp-edged metal bedframes in unlocked rooms. Additionally, an exit door was found partially open and not properly secured.
Feb 7, 2024Follow-up
The facility failed to maintain the special care unit in an uncluttered, clean, and orderly manner free of hazards. Specific hazards identified included unsecured hazardous chemicals like bleach and aerosol disinfectants, sharp objects such as a paper cutter and scissors, and broken equipment. Additionally, an exit door was found partially open while remaining locked, creating a potential safety risk.
Jan 27, 2023Complaint
The facility failed to administer medications as ordered for 4 of 5 residents sampled in the Assisted Living Unit. Specifically, on 11/07/22, a medication aide refused to administer night-time medications to all 25 residents in the unit, resulting in missed doses of critical medications for diabetes, bipolar disorder, and anxiety.
Jan 27, 2023Complaint
The facility failed to administer medications as ordered for 4 out of 5 sampled residents in the Assisted Living Unit on 11/07/22. Specifically, a medication aide refused to administer nighttime medications, resulting in missed doses for critical treatments including diabetes, high cholesterol, and mood stabilization.
Nov 4, 2021Complaint
The facility failed to ensure the environment was free of hazards by leaving personal care products, including hair conditioner, body wash, and shaving cream, unattended and accessible to residents in the Special Care Unit (SCU). Several room doors were also found unlocked and accessible, and hazardous substances were stored in unlocked cabinets or on countertops.
Nov 4, 2021Complaint
The facility failed to maintain a safe environment by leaving personal care hygiene products and chemicals unlocked and accessible to residents in the Special Care Unit. Specifically, items such as lotion, body wash, shampoo, conditioner, and shave cream were found unattended in common shower areas and multiple resident rooms. This lack of oversight created potential hazards from substances that require careful handling or must be kept out of reach.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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