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Assisted Living Investigative

Wilson House

Reviewer concerns include theft of personal belongings and lack of security in memory care — investigate before committing.

1800 Martin Luther King Jr. Parkway, Wilson, NC 27893136 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.8/5

based on 25 Google reviews

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1

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What this means for your family

The recent renovations and long-tenured staff members make this a visually pleasant and potentially compassionate environment. However, families must prioritize investigating the security of personal belongings in the memory care unit and verify the facility's protocols for communicating health alerts to families.

Google Reviews

Google Reviews

25 reviews analyzed
Wilson House is a recently renovated facility that receives praise for its modern furniture, fresh paint, and long-tenured, compassionate staff members. However, families should be aware of serious concerns regarding security and communication, specifically regarding the theft of personal items in memory care and a lack of notification during health crises like COVID-19.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean3.0ActivitiesN/AMedsN/AMemory2.0Comms2.0Value8.0

Strengths

  • Long-tenured and compassionate staff
  • Recent facility renovations and modern furniture
  • Affordable pricing for the area
  • Respectful resident interactions

Concerns

  • Theft of personal belongings and lack of security in memory care
  • Poor communication regarding resident health status/illness
  • Unprofessionalism or lack of responsiveness from management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.32018(4)2.32019(3)1.32020(3)1.02022(1)3.02023(3)4.42024(7)2.02025(4)

Distribution

5
8
4
3
3
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12

How They Respond to Reviews

52%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see the recent renovations and modern furniture in the common areas; how do these updates impact the overall atmosphere for the residents?
  • 2How does the management team ensure that families are kept consistently informed and updated regarding any changes in a resident's health or well-being?
  • 3What specific security measures and monitoring protocols are in place within the memory care unit to ensure residents and their personal belongings are safe?
  • 4Could you tell me more about the cleaning schedules and how the facility maintains high standards of cleanliness in the resident rooms and shared spaces?
  • 5What is the process for communicating with the management team if a family member has a concern or needs a quick response?
  • 6What kind of daily activities or social outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

As Amanda gave me a tour, I was able witness the interaction of staff members with the residents. The way they spoke with the residents was very respectful, helpful, and compassionate.

Prospective resident's family · 2025★★★★★

My father and most of his floor in the memory unit got covid last October. First of all, we were never notified that my dad had covid. We only found out when we came to visit and there was a note posted on the front door.

Memory care family member · 2025☆☆☆☆

Community is getting redo- looking good.- painting looks great - fresh paint - new modern furniture- artwork beautiful- best rates around- very affordable assisted living community

Prospective resident's family · 2024★★★★★
Source: 25 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

17total
15deficiencies
Dec 17, 2025Complaint
Medication AdministrationD 358

The facility failed to ensure medications were administered as ordered for a resident with Type II diabetes. Specifically, the facility failed to follow the prescribed administration of Jardiance 25mg as documented in the resident's medical orders and hospital discharge summary.

Dec 17, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 7, 2024Follow-up
Housekeeping and FurnishingsD000

The facility failed to maintain the special care unit in an uncluttered, clean, and hazard-free manner. Observations revealed unsecured hazardous materials including bleach, aerosol disinfectant, and acetone, as well as broken equipment and sharp-edged metal bedframes in unlocked rooms. Additionally, an exit door was found partially open and not properly secured.

Feb 7, 2024Follow-up
Housekeeping and FurnishingsD 079

The facility failed to maintain the special care unit in an uncluttered, clean, and orderly manner free of hazards. Specific hazards identified included unsecured hazardous chemicals like bleach and aerosol disinfectants, sharp objects such as a paper cutter and scissors, and broken equipment. Additionally, an exit door was found partially open while remaining locked, creating a potential safety risk.

Jan 27, 2023Complaint
Medication AdministrationN/A

The facility failed to administer medications as ordered for 4 of 5 residents sampled in the Assisted Living Unit. Specifically, on 11/07/22, a medication aide refused to administer night-time medications to all 25 residents in the unit, resulting in missed doses of critical medications for diabetes, bipolar disorder, and anxiety.

Jan 27, 2023Complaint
Medication AdministrationC-tag not explicitly provided in text

The facility failed to administer medications as ordered for 4 out of 5 sampled residents in the Assisted Living Unit on 11/07/22. Specifically, a medication aide refused to administer nighttime medications, resulting in missed doses for critical treatments including diabetes, high cholesterol, and mood stabilization.

Nov 4, 2021Complaint
Housekeeping and Furnishings410

The facility failed to ensure the environment was free of hazards by leaving personal care products, including hair conditioner, body wash, and shaving cream, unattended and accessible to residents in the Special Care Unit (SCU). Several room doors were also found unlocked and accessible, and hazardous substances were stored in unlocked cabinets or on countertops.

Nov 4, 2021Complaint
Housekeeping and FurnishingsD 079

The facility failed to maintain a safe environment by leaving personal care hygiene products and chemicals unlocked and accessible to residents in the Special Care Unit. Specifically, items such as lotion, body wash, shampoo, conditioner, and shave cream were found unattended in common shower areas and multiple resident rooms. This lack of oversight created potential hazards from substances that require careful handling or must be kept out of reach.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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