Willowbrooke Ct Skilled Care Ctr Westminster Vlg
Strong Medicare quality ratings; families often praise clean, well-maintained facility and grounds. Still worth an in-person visit.
based on 66 Google reviews

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What this means for your family
Westminster Village is highly regarded for its independent living and social environment, making it a strong choice for those seeking a long-term community. However, families looking into skilled or memory care should be prepared for potential hurdles in the admissions process and should ask direct questions about current leadership and staffing stability to ensure their specific needs will be met.
Google Reviews
Google Reviews
66 reviews on Google“Westminster Village is widely regarded as a high-quality retirement community, with many reviewers praising its clean environment, friendly staff, and active social atmosphere. While independent living residents and their families express high satisfaction, some visitors and family members of those in skilled care have reported concerns regarding administrative communication, perceived high costs, and inconsistent care quality during leadership transitions.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility and grounds
- Friendly and accommodating staff
- Abundant social activities and events
- High-quality dining services
Concerns
- Unprofessional or rude administrative/admissions staff (mentioned by 2 reviewers)
- High cost of services (mentioned by 2 reviewers)
- Inconsistent leadership or communication regarding care standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong focus on social engagement, could you walk us through a few examples of the most popular activities residents participated in this past week?
- 2With a 3-star health inspection rating, what specific improvements or changes has the leadership team implemented recently to ensure the highest standards of care?
- 3We noticed that your team is quite active in responding to feedback online; how do you typically handle communication with families when concerns about care standards arise?
- 4Since administrative and admissions processes can sometimes feel overwhelming, who will be our primary point of contact for navigating the financial and paperwork aspects of our loved one's stay?
- 5What is your protocol for handling medical emergencies or sudden changes in a resident's health status during the overnight hours?
- 6How does the facility balance the high level of professional care provided with the need to keep the environment feeling warm and personal for the residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother has lived in Westminster Village for 3 years... The care in both independent and skilled is very good. The staff are caring and compassionate.”
“I made an attempt in December of 2021 and recently to gather information on the dementia unit for my mother. Both times, the admissions coordinator was extremely rude and unprofessional.”
“My husband and I moved to Westminster a little over a year ago. We absolutely love living here. If I had to pick one benefit of living here, it would be that we have peace of mind that our living arrangements will always be in the same building, no matter our needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with food safety and kitchen operations, cited across all three surveys from 2018 to 2021, suggesting persistent problems with dietary services. Additional deficiencies involved building safety systems like fire protection and emergency equipment, plus administrative oversight failures. While all violations have reported correction dates, the repeated food safety citations raise concerns about the facility's ability to maintain consistent dietary standards over time.
Apr 8, 2021Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 14, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Mar 1, 2018Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Willowbrooke Ct Skilled Care Ctr Westminster Vlg
nonprofit
Chain Affiliation
Acts Retirement-Life Communities
27 facilities nationwide
Chain avg rating: 4.8/5 · Rank 5 of 26 (Best)
Ownership & Management
Owners
Acts Retirement-Life Communities Management, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit actsretirement.org
Medicare data downloads
Original nursing home datasets
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