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Nursing HomeMedicaid Top Rated

Willowbrooke Ct Skilled Care Ctr Westminster Vlg

Strong Medicare quality ratings; families often praise clean, well-maintained facility and grounds. Still worth an in-person visit.

500 Spanish Fort Blvd, Spanish Fort, AL 3652760 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 66 Google reviews

5
4
3
2
1
Willowbrooke Ct Skilled Care Ctr Westminster Vlg Nursing Home in Spanish Fort, AL — Street View
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What this means for your family

Westminster Village is highly regarded for its independent living and social environment, making it a strong choice for those seeking a long-term community. However, families looking into skilled or memory care should be prepared for potential hurdles in the admissions process and should ask direct questions about current leadership and staffing stability to ensure their specific needs will be met.

Google Reviews

Google Reviews

66 reviews on Google
Westminster Village is widely regarded as a high-quality retirement community, with many reviewers praising its clean environment, friendly staff, and active social atmosphere. While independent living residents and their families express high satisfaction, some visitors and family members of those in skilled care have reported concerns regarding administrative communication, perceived high costs, and inconsistent care quality during leadership transitions.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities9.0MedsN/AMemory5.0Comms6.0Value5.0

Strengths

  • Clean, well-maintained facility and grounds
  • Friendly and accommodating staff
  • Abundant social activities and events
  • High-quality dining services

Concerns

  • Unprofessional or rude administrative/admissions staff (mentioned by 2 reviewers)
  • High cost of services (mentioned by 2 reviewers)
  • Inconsistent leadership or communication regarding care standards (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(8)'20(6)'22(10)'24(7)'26(1)

Distribution · 67 analyzed

5
52
4
6
3
2
2
4
1
3

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's strong focus on social engagement, could you walk us through a few examples of the most popular activities residents participated in this past week?
  • 2With a 3-star health inspection rating, what specific improvements or changes has the leadership team implemented recently to ensure the highest standards of care?
  • 3We noticed that your team is quite active in responding to feedback online; how do you typically handle communication with families when concerns about care standards arise?
  • 4Since administrative and admissions processes can sometimes feel overwhelming, who will be our primary point of contact for navigating the financial and paperwork aspects of our loved one's stay?
  • 5What is your protocol for handling medical emergencies or sudden changes in a resident's health status during the overnight hours?
  • 6How does the facility balance the high level of professional care provided with the need to keep the environment feeling warm and personal for the residents?

Personalized based on this facility's data


Key Review Excerpts

My mother has lived in Westminster Village for 3 years... The care in both independent and skilled is very good. The staff are caring and compassionate.

Long-term resident's family · 2015★★★★★

I made an attempt in December of 2021 and recently to gather information on the dementia unit for my mother. Both times, the admissions coordinator was extremely rude and unprofessional.

Memory care family member · 2022☆☆☆☆

My husband and I moved to Westminster a little over a year ago. We absolutely love living here. If I had to pick one benefit of living here, it would be that we have peace of mind that our living arrangements will always be in the same building, no matter our needs.

Independent living resident · 2019★★★★★
Source: 66 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.26hrs
OK
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
AL
80.3%
Baldwin
88.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
81.8%
AL
84.8%
Baldwin
88.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AL
2.0%
Baldwin
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (3.9)

This facility shows recurring issues with food safety and kitchen operations, cited across all three surveys from 2018 to 2021, suggesting persistent problems with dietary services. Additional deficiencies involved building safety systems like fire protection and emergency equipment, plus administrative oversight failures. While all violations have reported correction dates, the repeated food safety citations raise concerns about the facility's ability to maintain consistent dietary standards over time.

Apr 8, 2021Routine
1
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Feb 14, 2019Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Mar 1, 2018Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0837Potential for harm · PatternCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrooke Ct Skilled Care Ctr Westminster Vlg

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 5 of 26 (Best)

Ownership & Management

Owners

Acts Retirement-Life Communities Management, LLC

Owner (parent company) · Organization

Key personnel

Allmond, SusanOfficer / DirectorBrod, KathrynOfficer / DirectorCallaway, WarrenOfficer / DirectorChamberlain, LindaOfficer / DirectorChristiansen, KarenOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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