Eastern Shore Rehabilitation and Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 27 Google reviews
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What this means for your family
While some families report success with the physical therapy department, the facility has a recurring pattern of severe neglect regarding patient hygiene and basic care. If you are considering this facility, you must conduct an in-person visit to the specific floor your loved one would occupy and ask direct questions about their current staffing ratios and plumbing status.
Google Reviews
Google Reviews
27 reviews on Google“Eastern Shore Rehabilitation and Health Center faces severe and consistent criticism regarding patient hygiene, neglect, and facility maintenance. While a small minority of reviewers praise the physical therapy and rehab services, the majority of reports describe a facility struggling with understaffing, poor communication, and unsanitary living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Scenic location with bay views
- Occasional compassionate individual staff members
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 7 reviewers)
- Severe understaffing and slow response times (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
- Unsanitary facility conditions and plumbing issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's location, what opportunities do residents have to enjoy the bay views or outdoor spaces during their daily routine?
- 2I understand that physical therapy is a strong point here; how do you integrate those therapy goals into the resident's daily care plan?
- 3Could you walk me through your current process for ensuring timely assistance with personal hygiene and toileting needs, especially during peak hours?
- 4What specific protocols are in place to ensure that family members receive proactive and consistent updates regarding their loved one's health status?
- 5How does your team manage medication administration to ensure accuracy and consistency for residents?
- 6With the current staffing levels, what steps are you taking to improve response times for call lights and immediate resident requests?
Personalized based on this facility's data
Key Review Excerpts
“She was trying to eat lunch while sitting in a urine puddle that had run down her legs and into the floor. This, even though she was wearing a diaper- with an extra absorbent pad in it!”
“They’ve had no working toilets or showers for 48 hours on the 4th floor (9/7-9/8). The hallways smell terrible. The nurses and staff are completely overwhelmed.”
“My mother was sent there from the hospital for 21 days of rehab. They took her off of medications that the hospital had just put her on. She was left in the toilet for 2 hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Eastern Shore Rehabilitation and Health Center shows a positive pattern with all 13 deficiencies corrected and no complaint-triggered issues across three surveys. The facility addressed problems in resident assessment and care planning, emergency preparedness, and resident rights. Most concerning issues were resolved in 2019, with only minor deficiencies found in the most recent 2021 survey, suggesting improved compliance over time.
Mar 26, 2021Routine4
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jan 31, 2019Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have a properly installed medical gas master alarm panel.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Feb 15, 2018Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Ownership & Operations
Who Operates This Facility
Eastern Shore Rehabilitation and Health Center
nonprofit
Chain Affiliation
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 5 of 10
Ownership & Management
Owners
Noland Health Services, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit nolandhealth.com
Medicare data downloads
Original nursing home datasets
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