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Strong Medicare quality ratings; public reviewers often praise effective physical therapy services. Still worth an in-person visit.
based on 27 Google reviews
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Eastern Shore Rehabilitation and Health Center has a strong overall Medicare rating. Public reviewers frequently mention: effective physical therapy services and scenic location with bay views. Review the component ratings and current source records before deciding.
Eastern Shore Rehabilitation and Health Center faces severe and consistent criticism regarding patient hygiene, neglect, and facility maintenance. While a small minority of reviewers praise the physical therapy and rehab services, the majority of reports describe a facility struggling with understaffing, poor communication, and unsanitary living conditions.
Quality Themes
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Concerns
Rating Trends
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Distribution · 35 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“She was trying to eat lunch while sitting in a urine puddle that had run down her legs and into the floor. This, even though she was wearing a diaper- with an extra absorbent pad in it!”
“They’ve had no working toilets or showers for 48 hours on the 4th floor (9/7-9/8). The hallways smell terrible. The nurses and staff are completely overwhelmed.”
“My mother was sent there from the hospital for 21 days of rehab. They took her off of medications that the hospital had just put her on. She was left in the toilet for 2 hours.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Eastern Shore Rehabilitation and Health Center shows a positive pattern with all 13 deficiencies corrected and no complaint-triggered issues across three surveys. The facility addressed problems in resident assessment and care planning, emergency preparedness, and resident rights. Most concerning issues were resolved in 2019, with only minor deficiencies found in the most recent 2021 survey, suggesting improved compliance over time.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a properly installed medical gas master alarm panel.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Eastern Shore Rehabilitation and Health Center
nonprofit
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 5 of 10
Owners
Noland Health Services, INC
Owner · Organization
Key personnel
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Google Reviews
27 reviews from families & visitors
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